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Mobile Phones Direct Reviews

1.8 Rating 180 Reviews
19 %
of reviewers recommend Mobile Phones Direct
Company Reviews Questions Metrics
1.8
Based on 180 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
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Mobile Phones Direct 5 star review on 13th July 2023
Smith
Mobile Phones Direct 5 star review on 30th June 2023
Reed C Newman
Mobile Phones Direct 5 star review on 18th June 2023
Cory Jensen
Mobile Phones Direct 5 star review on 27th March 2023
Taylor PK
Mobile Phones Direct 1 star review on 22nd March 2023
Anonymous
Mobile Phones Direct 5 star review on 9th January 2023
Allan C Taylor
Mobile Phones Direct 5 star review on 21st December 2022
Connolly V Jarnes
13
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Matt Nedved
Verified Reviewer
“Hi everyone, I feel I should really let you all know about the person you should contact when you are in dire need of hacking and top-notch spying services in person of JOSE. It was this person who helped me out with my college grades when I needed an upgrade desperately when I could not do well due to working in-between jobs as I had a family to fend for. He also does offer other services relating around hacking like expunging criminal and driving records, spying on cheating girlfriends/boyfriends/spouses. I have referred many of my friends to him, and he really helped them out and they are still very grateful till date. SUPPORT@HACKERSPYVILLE.COM”
Mobile Phones Direct 5 star review on 1st November 2022
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Didnt submit my PAC code, leading to charges from my old network. Won't refund these of course as they claim it isn't their problem. Terrible customer service.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“AVOID ! First time I've ever written a bad review for anything but felt so disappointed with the Service received from start to end so ..: Ordered a new phone from Mobile Phones Direct on Thursday 20 October 2022 which involved submitting a PAC Code as part of the application (to retain my old number). Their website stated the phone would be delivered the next day as long as the order was submitted before 8 pm (which it was) - we are now on Monday 24 October and still no sign of a phone and no progress made when viewing the current status on my account (stated as 'pending'). As i had sent a PAC Code then Mobile Phones Direct had immediatley moved my current number as soon as the application went through (last Thursday) to the new network provider - but no phone delivered , so i have been without any network for the past 4 days and counting. I telephoned their Customer Services this morning and the automated voice at the start of the call stated 30 min wait but i ended up waiting 50 mins to get through to an Advisor whos opening question was 'how was my day' ( which in usual circumstances would be a good opener but not when your customers have been waiting nearly 1 hour to get though to an Advisor). Why arent the Customer Advisors aware of the long waiting times or if they are - i would recommend maybe opening with something like ' sorry for your wait' as nowhere during the call did the Advisor say this even though i explained id waited 50 mins to get through. After finally speaking with an advisor - id established they do not have access to view any documents which i had submitted as part of my application (for proof of ID and proof of address) so Customers are speaking to Advisors who do not have the tools / access to be able to respond to queries fully. They only have access to 'notes' added by a different Dept. In the end we had established they had left the status set as 'pending' awaiting information from myself which i had already sent to them previously - so error on their part and no follow up communications which i would have expected as a chaser from them. During the call i was told it would take another 24 hours to update my status at which point i said i was cancelling the order as i wasnt happy with the service. At no point did the Advisor try to persude me from cancelling my order or applogise for the poor service . Unfortunatley not a good service from start to end and a waste of the past 4 days without no phone - i have had to start again and order from a different provider.”
Helpful Report
Posted 1 year ago
E. Ezgin
Verified Reviewer
“It has been nearly 10 days and still no phone for me, and when I rang and ask they say they are waiting for stock. Well you must have known you didnt have enough stock before you took my money and my order then why did you take the order? Apperantly no stock is available until next week, absolute rubbish! Customer service says there is nothing they can do about it and they dont care anyway. How annoying and frustrating. If you dont mind waiting for as long as they want you to , then go ahead use them, otherwise AVOID!”
Helpful Report
Posted 1 year ago
Unverified Reviewer
“Lots of hidden T&C. After buying it you need to claim small refund every 3 month following a long process including uploading the bill and payment details. I only claim first month. rest of my £235 pound go to bin. Very bad review everywhere. Even they force to wiped off from google review. Think before buy.”
Mobile Phones Direct 1 star review on 27th September 2022
Helpful Report
Posted 1 year ago
Dalot Yan Korol
Verified Reviewer
“When I paid them via crypto, It costs $1200 to monitor all of my wife's cellphone activities (call logs, text message, GPS, voice and video recordings) It wasn't like the movies, Lol. They sent me a file link to my email and then I used winrar to extract they all on my computer. I wasn't really tech savvy but their customer support was attentive and helpful all through the process. It was a great experience making use of this as I was able to uncover every of her secret affairs with her colleagues at work and all deleted texts and recordings were retrieved. I now know who she truly is and I'm currently filing for a divorce. Thank YOU. SUPPORT@HACKERSPYVILLE.COM”
Mobile Phones Direct 5 star review on 18th September 2022
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“DO NOT USE. My handset arrived damaged over a month ago, I made them aware and sent them photographs as requested and have been chasing for an update which I have not received. I've now been charged for the contract im not using and they are refusing to reimburse me until the courier confirms liability. I have said to them that I want to cancel and return the package since I have been without a phone for a month and they responded that I would have to pay if I cancelled. Please do not use if you want a working phone.”
Mobile Phones Direct 1 star review on 15th July 2022
Helpful Report
Posted 1 year ago
Ben Pentney
Verified Reviewer
“Tragic excuse for a company. I've never actually received my device or SIM after paying for it. They then stalled me for so long that I apparently won't be getting my money back. So now I've got to pay for a device and SIM that is in their warehouse. DO NOT EVER USE THIS COMPANY. Read the reviews, I should have.”
Helpful Report
Posted 1 year ago
Alex
Verified Reviewer
“Hi guys, Just like to start by saying I am not one for usually taking time out my day to make these types of complaints, but the INSANELY bad customer service I've received since sending off my phone for repair with MPD, definitely needs to be put forward. I'd like to start off by saying that initially in terms of purchase and delivery, they had a brilliant service and there is nothing to complain about. However my Apple pay sensor had broken on my IPHONE 11 and after receiving a diagnostic from Apple, they said that the sensor would need replacing and that MPD would be able to help. I was told that once submitting my phone, the process wold take 2-4 weeks for my phone to be returned to me (which in itself I think it's pretty long) - However, we are officially now in the 7th week since submitting my handset I've still got no phone! Through the process I have spoken to multiple customer service advisors, and apart from Pedro, all of them said they would 'get back to me with an update' and never did. 25th March - Katherine 6th April - Dennis 22nd April - Uma 2nd May - Lauren 5th May - Pedro (Only one that did follow up) 9th May - Abbie It sounds quite absurd to me that no one in the organisation seems to know what is going on and cannot get in contact with the repair centre to get an accurate estimate of when the phone will be delivered. They seem to not have a phone number for the repair centre which sounds very hard to believe... how do you not have a phone number for one of your suppliers? Especially one that is specifically responsible for repairing broken hand-sets ? Anyway, it's now been over 2 weeks since I've been told the repair centre should respond within 24/48 hours with an update to the situation (as this is the SLA), and I've still got 0 indication of where we are at in this matter. On top of which, I asked to speak to a member of higher management on Friday 6th March, and whilst I was assured that someone will be in contact maximum Monday 9th March, we are now onto Tuesday 10th March and I've had no contact with anyone. Just to put into perspective how ridiculous this process has been, I've had my car fixed quicker by my insurance company than I've had my phone repaired and returned to me. Lastly, I don't really understand why the process is taking so long as Apple clearly indicated as this would need to be a straight out replacement due to the apple pay sensor being on the motherboard, so not repairable. Oh, and just to finish off, for the whole inconvenience, as a gesture of good will, they offered to not charge me for weeks 5 and 6, which in all honestly is laughable as a gesture of good will taking into account I've been phone-less for 7 weeks. If you are one of the lucky ones to never have an issue with the phone once the company sends it out, you might have a good experience, but I'd definitely take into consideration that if anything does go wrong, I've nearly been without a phone 2 months out of a whole year.”
Helpful Report
Posted 1 year ago
Luke
Verified Reviewer
“Don’t know what everyone’s whinging about. Got my iPhone 11 in two days. Customer service was the same as everyone else. Unlimited calls text and data for way cheaper than anywhere else I could find. ⭐️⭐️⭐️⭐️⭐️”
Helpful Report
Posted 1 year ago
Nicola Easton
Verified Reviewer
“Disgraceful company! I ordered one mobile phone contract and ended up with 2 for £50 per month each!!.....they created a second contract 8 days after I received my order.....without my consent or knowledge! I only realised when I was sent 2 mobile phone bills from o2. They refused to let me speak to a manager, promising a manager would ring me back within 72 hours. It has now been 11 days and guess what....no phone call! Rude representatives, managers who don't ring you as promised, no apologies, no email acknowledgement, nothing! Their error yet I am being penalised with 2 Contracts and no help! Disgusting service avoid like the Plague!!!! The worst I have ever had the misfortune of dealing with! Buyer beware!”
Helpful Report
Posted 2 years ago
Tia
Unverified Reviewer
“Absolutely outraged. Just tried to claim my cash back and was informed that all my claims had expired. This was not made clear to me before purchase and every time I tried to upload for my cash back the website would not upload my pdf file. Absolutely disgraceful, what a SCAM”
Helpful Report
Posted 2 years ago
Barry
Verified Reviewer
“ordered a Nokia XR20 6GB ram from their site and they sent me the wrong phone. They said they cannot get the 6GB version so I can have £50 as a gesture or send the phone back and have the contract cancelled. I sent the phone back but they are alleging there is a "very big scratch over the front camera" and so will not accept the phone back. I am now stuck with a contract on a phone I did not order due to their error. Trading standards have been contacted”
Helpful Report
Posted 2 years ago
Richard Mainwaring
Verified Reviewer
“Stay away from this company they do anything to get out of giving you the money. It is not clear when you sign up that you have to claim the money back, they do not tell you when you can no reminders are sent and when you miss one they don't tell you that you have missed one. Clearly, their business plan is to not communicate with the customer and hope that they miss their opportunity to claim back so making huge amounts of money.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“DO NOT USE. Terrible customer service. No proper complaint procedure. Lost out money because of their error. Absolutely shocking. BE WARNED.”
Helpful Report
Posted 2 years ago
Gary Warnock
Unverified Reviewer
“Avoid! CASHBACK RIP OFF! Unresponsive and unhelpful. Their cashback offers are confusing and complicated. I was due £396 over a 24 month contract and ended up with zero. Every time I tried to claimback the cash, the website would not upload the pdf file.”
Helpful Report
Posted 2 years ago
Don Fowler
Unverified Reviewer
“I've had a regrettable experience with MPD. No sim with the phone when delivered. Poor communication trying to sort this out, broken promises, ignored emails then a lack of response since the phone developed faults after Samsung updates. Took legal advice via Direct Line and have submitted a letter before action with a via to issuing a summons to the County Court on 14/1/22. I cannot explain why the service is so poor and disjointed but overlaps it's because of working from home. The only people keen to call me were the slimy insurance guys pretending to be MPD following up on my purchase. Sleazy.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“CASH BACK IS A SCAM - for Samsung they will not send you a proof purchase even after 2 calls and their promise to do so”
Helpful Report
Posted 2 years ago
Kamran
Verified Reviewer
“Worse every experience. they hold the deposite for 3 weeks can not deliver the phone. Called twice and customer service is confused about answering the questions. All the got to say was cancel your order. What a shame that big company holding lots on money from their customer and dont have anything to deliver. I wish I less then 1 star review for them. I believe they work against UK law for holding money for that long for no reason, where is watchdog?”
Helpful Report
Posted 2 years ago
John
Unverified Reviewer
“Customer service has gone completely downhill. I used mobile phones direct for a few years and was very complimentary of the service. No more. My genuine advice is, avoid this company like the plague. The cashback scam. No reminders and heaven forbid if you delay or miss a month. No reimbursement, even if a week or so late. I ordered a sim card only deal for the order to be cancelled, twice. When ringing and asking for a copy of the complaints procedure or to be put through to someone in complaints, they don't have anyone, you have to put your complaint in writing and send to a generic email address. Like others on here disillusioned with this company. Thank God for customer choice. Avoid. Avoid. Avoid”
Helpful Report
Posted 2 years ago
Mobile Phones Direct is rated 1.8 based on 180 reviews
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