Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.79

4.8 Rating 4,335 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,335 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website difficult to navigate”

Helpful Report

Posted 3 years ago

“Delivery date takes far too long”

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Posted 3 years ago

Hi E Latifi, Thank you for taking the time to review us. The current ongoing Global pandemic and Brexit issues have affected the stock arriving here much sooner than we would like. I am sorry the delivery dates do not meet your expectations. Thank you, Lia @ Moda.

Posted 3 years ago

“Delivery excellent thanks to Leon and John. Furniture looks good and cushions especially seem of good quality. So why 3 stars? From researching this product to placing an order the price rose TWICE in under 4 weeks, during which time I actually spoke to the live chat team for some advice ahead of potentially placing an order just one day before they hiked prices - surely they could and should have warned me.........?”

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Posted 3 years ago

“Delivery time is to long!!”

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Posted 3 years ago

Hi S Boon, Thanks for taking the time to leave your review, im sorry to hear your comments RE the lead time. The reason behind the long lead times is due to our products being in such high demand :) Take care, Robyn @ Moda

Posted 3 years ago

“The site can has a few bugs and slow to change screen at times”

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Posted 3 years ago

Hi L Sutcliffe, Thank you for your honest feedback. We are always working to try and make things easier for the customers to navigate around the website and honest feedback is taken onboard to improve. If you need any further help, please do not hesitate to contact us and we would be happy to assist. Thank you, Lia @ Moda.

Posted 3 years ago

“Straightforward to order, disappointed that the prices increased without warning just before we ordered.”

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Posted 3 years ago

“website poor”

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Posted 3 years ago

“Not made clear if covers cover all furnishings or only part. Now not sure if we've bought enough covers”

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Posted 3 years ago

“none”

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Posted 3 years ago

“I'm gutted that the delivery time went up from 8-10 weeks to 11-14 weeks while I was placing my order :-(.”

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Posted 3 years ago

Hello D! With the latest developments in the Suez Canal we are hoping the recently updated lead times may reduce, but at present, this is out of our control. We are working hard to do our very best to reduce these where possible Thanks for the feedback

Posted 3 years ago

“thank you”

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Posted 3 years ago

“Was disappointed not to be able to get any help on the price, but hopefully worth the money and get a speedy delivery :-)”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

Good afternoon, Thank you for your review and positive comments! Robyn @ Moda

Posted 3 years ago

“N”

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Posted 3 years ago

Thanks leaving us a rating for you experience, A. We'd love to know how we could do better. Please do reach out to us support@modafurnishings.co.uk so we can have a chat with you and learn more. Thanks again! joe @ Moda

Posted 3 years ago

“I tried to login as a returning customer but when I tried to reset my password your website kept looping back to reset password. That was quite frustrating. Hence I have logged in as a guest”

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Posted 3 years ago

“web site was a bit slow and the delivery times long for what I really wanted”

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Posted 3 years ago

So sorry the website was a little slow for your needs, we have guides on the website around the best settings and browser to use to get the best experience on site. Due to unprecedented demand we want to be open and transparent with our customers regarding our delivery timescales, so sorry these did not meet your expectations. Thanks so much for this valid and valued feedback. Joe @ Moda

Posted 3 years ago

“There does not appear to be an option to provide billing address if different to shipping address.”

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Posted 3 years ago

Hello there, this is 100% a feature of our site. Many customer choose this option on a daily basis. I will ask a member of our team to reach out to you and walk you through this. Have a great day. Joe @ Moda

Posted 3 years ago

“Replacement cover”

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Posted 3 years ago

Hi M Pearson, Thanks for the 3* - If you need any assistance with your replacements please don't hesitate to get in contact! :) Have a lovely summer and take care! Danielle @ Moda

Posted 3 years ago

“I don’t know yet!”

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Posted 3 years ago

Hi H Bell, Thank you for your review, I would love to discuss your comments further and see if there is anything we can help you with. If you would like to, please email through to support@modafurnishings.co.uk and mention my name and I would be happy to assist. Thank you, Lia @ Moda.

Posted 3 years ago

“Paypal shown as payment option, put not when one gets to payment stage”

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Posted 3 years ago

Good afternoon J Holland, Thank you for taking the time to leave your review. I am sorry to hear you encountered an issue when checking out, we haven't used paypal for many months so i will ensure our tech team are aware of this to stop any future miscommunications and inconvenience. Thank you, Robyn @ Moda

Posted 3 years ago

Moda Furnishings UK is rated 4.8 based on 4,335 reviews