Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.79

4.8 Rating 4,335 Reviews

96 %

of reviewers recommend Moda Furnishings UK

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4.8

Based on 4,335 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is very hard to navigate - it jumps around. Plus when I tried to remember my password, the Captcha would not work and I had to eventually bypass this and create a guest account.”

Helpful Report

Posted 3 years ago

Hi R Elliott-Hughes, Thank you for taking the time to leave your review. I am sorry to hear the feedback regarding our website, this has recently under gone improvements/changes in the past month and we have heard nothing but positive comments back. We would be interested to find out if there is a glitch when clicking on a particular product which causes it to jump around so if you would like to email info@modafurnishings.co.uk with the products you viewed, we can investigate this further to prevent any further issues down the line. Thank you, Robyn @ Moda

Posted 3 years ago

“Price and delivery time has gone up!!”

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Posted 3 years ago

“Very disappointed that as an existing customer you would not give any discount!”

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Posted 3 years ago

“Poor website to order through on i pad . Placed order via phone eventually.”

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Posted 3 years ago

“COUOLNT FIND WHICH COVER TO BUY”

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Posted 3 years ago

“Terrible website. Slow, help chat kept popping up. Not easy to navigate. However descriptions of products were good.”

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Posted 3 years ago

“Yay”

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Posted 3 years ago

“quick and easy”

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Posted 3 years ago

“Straight forward, hoping service on delivery is as good”

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Posted 3 years ago

Hi S Noble, Thank you for taking the time to leave a positive review. We can guarantee you will be very happy once your delivery has arrived and hopefully we can bring some sun with us at the same time :) Take care, Robyn @ Moda

Posted 3 years ago

“Unclear whether cube dining set comes with cover. Difficult to identify suitable cover from section”

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Posted 3 years ago

“No discount offered”

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Posted 3 years ago

Hi George, sadly we don't have a sale at present and our prices are the most competitive around for the quality and design of our product. I am sure you will agree once your set arrives. Have a great Summer! Joe @ Moda

Posted 3 years ago

“Your web site gets a bit cluttered with the constant pop ups for chat or to read about your feedback, or to sign up, that overlaid with the hover over the different categories function makes its quite annoying to use the site. Also your password reset function was not working, it kept saying the reset link had expired, seconds after I had received the link to reset so I just purchased without going into my account.”

Helpful Report

Posted 3 years ago

Hi Jarrod, Thank you for the honest feedback on your ordering experience via our website, all of our customer feedback is taken into account and I will ensure your comments are submitted into our customer forum to be considered in future :) Have a great summer relaxing and enjoying your new Moda Furnishings! Danielle @ Moda

Posted 3 years ago

“Online presentation very good”

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Posted 3 years ago

Hi Brenda, Great to see your positive feedback on our website, thank you! Have a lovely summer relaxing and enjoying your Moda Furnishings! :) Take care Danielle @ Moda

Posted 3 years ago

“Having found the right sofa set, hard to locate again on the website/ plenty of choice though which is great”

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Posted 3 years ago

“The furniture is lovely and I am really pleased with it BUT...... Customer service has been atrocious. I ordered back in early May when delivery was 1-8 days. It took 10 weeks for my order to arrive. During this time I had no contact from Moda to say that delivery was delayed but payment was taken. I called several times, and like others had to wait for ages to speak to someone. When furniture eventually arrived it was great, delivery team set it up well and all seemed good. However, I now have an issue with one of the items, emailed and sent photos, received an automated response to say they would reply within 5 days. Now day 15 and I am still waiting, did manage to speak to someone yesterday (after a lengthy wait on the phone, customer number 45) Was promised an email and details as to how/when repair/replacement would happen, but I am still waiting. Come on Moda, this is a great product but your customer service is really letting you down”

Helpful Report

Posted 3 years ago

“I started dealing with Moda in 2019. I spent ~£3.5k with them and was extremely pleased with the service, delivery and furniture itself. I had a problem with a parasol I bought from them, which was damaged by light wind. I contacted them, explained what had happened during normal use and sent photographs. They were very helpful and sent me a replacement parasol at their cost (about £500). Since then I have bought a storage box and additional sections of furniture, which have all been delivered with the same great service. So why only 3 stars? On May 26th 2020 I ordered another centre section for my corner suite and was given an estimated delivery date of 3-4 weeks. On 17th July 2020 I emailed them complaining that it was now 8 weeks and my furniture hasn't arrived. I got an automated email stating I would be contacted within 5 days. No further contact was made and I made several phone calls which went unanswered. After 10 weeks waiting for my furniture I finally got through on the new sales line, after a 20 minute wait, and was told the item was there in stock and the delivery team would call me to arrange delivery. I was told I would receive the furniture within 5 working days. That was today, so we'll have to wait and see if they can deliver on their promise. I understand that COVID-19 has had a detrimental affect on many businesses, but don't expect to be treated in this manner after spending in excess of £5k with them. 3 months ago I would have whole heartedly recommended Moda and their excellent furniture. Now, I'm not so sure.”

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Posted 3 years ago

Moda Furnishings UK is rated 4.8 based on 4,335 reviews