Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,354 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website behaving very strangely”

Helpful Report

Posted 4 years ago

Thank you for your review, C. We are available on the telephone and via live web chat if you need any assistance with our products or have any questions, please do not hesitate to contact us. Have a great day. Joe K @ Moda

Posted 4 years ago

“the website works”

Helpful Report

Posted 4 years ago

Thanks for your review :) Robyn @ Moda

Posted 4 years ago

“Very happy with Paul W & Theo H who replaced the faulty items of furniture today. Such a shame we have had issues as we have enjoyed the furniture to date. Really hoping the boxes & liners work this time.”

Helpful Report

Posted 4 years ago

Thank you for your review! Please let us know if there's anything you need! Jack @ Moda

Posted 4 years ago

“The website isn’t great on an iPad.”

Helpful Report

Posted 4 years ago

I'm sorry to hear that! I'll definitely pass the feedback on to our web team! Jack @ Moda

Posted 4 years ago

“Terry & Liam delivered our furniture on time they contacted me to say they were on their way and were polite and efficient. However the goods that had been sent were confusing. We had ordered a Salone gas coffee table. Along with the table Moda sent a chrome plate but no explanation why. Upon opening the table to assemble it was clear that the gas controls would not fit in the table. I contacted the show room and the girls were unable to help me I had to email photos to customer support. They replied sending me a link to a video that was apparently going to show me how to dismantle the gas pipes and buttons and re attach them to the plate that had been sent along with the order with no instructions. Unfortunately the video they attached did not show how this could be done. I was lucky my son who is an engineer was able to swap the plate over for me. I think it is totally unacceptable expecting customers to swap gas plates over. This is obviously why they try to charge an extra £99 very poor and feel totally let down. This was my second delivery the first time they forgot the cover. Might of well if not bothered anyway £169 for a sheet that blows in the wind won’t fix down as the toggles font pull tight enough and fills with water. Will be returning for a refund as totally unfit for purpose. However the Sloane sofa and fire pit table now installed are beautiful probably not £5000 worth if beautiful but I am please with the end result.”

Helpful Report

Posted 4 years ago

Thank you so much for your informative review & feedback! Information like this helps us develop our processes, so it is truly appreciated. We are always here to help at Support@modafurniahings.co.uk if you need anything at all! Jack @ Moda

Posted 4 years ago

“Had to use a different email account to place the order as the reset password process kept saying the link had expired.”

Helpful Report

Posted 4 years ago

Hello, H! We are aware of some issues with our self service portal at the moment, so I do apologise for that. We hope to have this resolved shortly. If you do require any support, please do reach out to the team on live chat Joe @ Moda

Posted 4 years ago

“Great products but your website is a little difficult to navigate round at times.”

Helpful Report

Posted 4 years ago

Hi V Oliver, Thanks for taking the time to leave your review. Its great to hear you like our products but I'm sorry to hear your comments regarding the website, i will ensure your feedback is passed to the relevant department :) Robyn @ Moda

Posted 4 years ago

“2-5 weeks is a big gap, it would be really good to know a more precise time, if the longest wait is 5 weeks put it as 5 weeks, if it's 2 put it as 2 but that range almost put me off buying it as I have no idea when it's likely to be delivered.”

Helpful Report

Posted 4 years ago

“2 weeks late on delivery 3 of the 6 chairs damaged so not the best service. Delivery guys were excellent Louis and Anthony I went for the upgraded delivery option of assembly and packaging removal which is definitely worth it. Overall, could do better.”

Helpful Report

Posted 4 years ago

I'm really sorry to hear that! Please contact us on support@modafurnishings.co.uk and we will be able to rectify your issues! Thanks so much. Jack @ Moda

Posted 4 years ago

“Jason T the delivery driver was excellent, went above and beyond our expectations and was accommodating to our requests The products however have been a bit of a letdown considering the cost Mainly the finish, and final touches We’ve had damage to the legs of the stool where the weave has split. Captive nuts freely spinning. And the biggest issue is the round glass table tops not fitting precisely to the table top itself, along with the square cut out in the table top and the corresponding glass cutout being sizeably different”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're thrilled you were please with the delivery drivers but please do contact us on support@modafurnishings.co.uk and we'll be able to get your order sorted. We truly are here to help! Jack @ Moda

Posted 4 years ago

“Excellent service from delivery guys, but unfortunately we did not get the item we thought we were getting.”

Helpful Report

Posted 4 years ago

Hello Mr Wood, I am so sorry you didn't get what you expected. I can see you have already spoken with a member of the team who has assisted you on this. If you need any further assistance, please do let me know! Joe @ Moda

Posted 4 years ago

“Very disappointed that you charge an extra £90 for proper delivery. Expensive quality product from a up market firm you should deliver to your garden free of charge.”

Helpful Report

Posted 4 years ago

Hello, D! Our standard delivery is free. Our drivers would unload this where you direct them to do so. Our platinum service includes setup, installation and removal of all packing, which does carry a charge of £90 I hope this helps. Joe @ Moda

Posted 4 years ago

“I've not got anything yet! A bit early for a review”

Helpful Report

Posted 4 years ago

“I have rated "acceptable" as its too early to say yet as we have not received the goods but I phoned with an enquiry 10 days ago and was told that the Manager would call me back next day - No call ever came! I thought this a poor start prior to placing an order with MODA. Hopefully, now the order has been placed the service will improve.”

Helpful Report

Posted 4 years ago

Judy, really sorry to hear a member of the management team didn't get back to you! If you still have a query that you need support with please do reach out and a member of the team would be happy to help! Joe @ Moda

Posted 4 years ago

“Site lags and menu needs formatting better on ios”

Helpful Report

Posted 4 years ago

“Ok”

Helpful Report

Posted 4 years ago

“Fabulous products, gorgeous website. I have just ordered, not received yet. HOWEVER not impressed at all by my purchase experience which is a shame when buying a lovely quality set like this. The price increased from approx £2100 to £2600 from when I viewed this last Wednesday to Saturday when I was able to get to the showroom to see the furniture. Moda just keep pushing the prices up and up, wasnt able to use the discount code either. Moda are certainly getting every penny they can get from the increased demand for garden furniture during covid times. The sales assistant in the showroom did her job in terms of answering my questions but considering I was intending on spending a small fortune, I felt like I was more like a valued customer when I went to Tescos.”

Helpful Report

Posted 4 years ago

“Website navigation could be improved - e.g. it was difficult to navigate from the top menu (accessories) to the left side to select product - kept changing the context.”

Helpful Report

Posted 4 years ago

“web site is very jumpy and not so user friendly- looking forward to furniture though.”

Helpful Report

Posted 4 years ago

“No delivery timescales given”

Helpful Report

Posted 4 years ago

Hello Helen, this is very strange on our website and when you call us we provide you with a lead time. This is a window of when we expect to be able to deliver your order. Please do get in touch with us if you need some assistance. Joe @ Moda

Posted 4 years ago

Moda Furnishings UK is rated 4.8 based on 4,354 reviews