Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.77

4.8 Rating 4,359 Reviews

95 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 5 years ago

“Ordered 27th May. No furniture received. No communication from the what so ever. Seriously getting concerned now because they don’t answer the phone. Please stay away from this company I am started to feel we’ve been scammed.”

Helpful Report

Posted 5 years ago

“Same as all the other bad reviews. Furniture not arrived, can’t get hold of anyone. Been trying for days...”

Helpful Report

Posted 5 years ago

“Like all the bad reviews on here, I placed my order on May 17th, had no contact from them so chased and was told rather snootily there was no stock and it would have been clear when I placed the order, it certainly was not! We were told stock would arrive on June 23rd so chased again after that and told it was out for delivery, still no contact. We chased again and were told it wasn't in stock, we have asked for a refund on four separate occasions and still nothing. I am now trying to recover my £2.6K through my bank. They seem to be a scam to me!”

Helpful Report

Posted 5 years ago

“Wish I had read these and not just trust pilot reviews. I ordered a day bed 24th April. It arrived but avital piece the pouffe/ coffee table was missing. After numerous calls (unanswered) and emails. I still haven't received it! Sales answer but put the phone down when they know you have a current order! Current orders do not answer at all. When I first ordered it was excellent service...now nothing and horrendous!”

Helpful Report

Posted 5 years ago

“Products are gorgeous but BEWARE - only half my order has arrived over months and no one will respond or pick up the phone. I’ve tried to call and email at least 30 times so have submitted a Paypal dispute like other buyers.”

Helpful Report

Posted 5 years ago

“Have not been able to get hold of anyone for days does not look good - at least If they responded and let people know what’s happening it would be better customer service we could make decisions”

Helpful Report

Posted 5 years ago

“I feel the same, no reply for ages and no reply from emails. My furniture hasn’t arrived. Is it still trading ?”

Helpful Report

Posted 5 years ago

“Ordered 4 cushions so not even furniture and not delivered after 3 weeks. Trying to get through to Customer Services is a joke as had to hold for 2 hours then tried again a week later and not even in a queue, it just rings and no one answers. They are trying to balance the courier but I’ve received other parcels within 2 days via the same courier. 4 cushions and they can even mail them out and you get no response at all”

Helpful Report

Posted 5 years ago

“NEVER, EVER AGAIN! If anybody reads my review, please, please, please do NOT order from Moda Furnishings. My order No 1000026898 for the sum of £4914.00 was placed on 21 May 20. Delivery was expected up to eight (8) days later as per their website. However, two (2) weeks later I received no delivery & no communication. So I raised a Paypal dispute case. Robyn in their customer services called me to explain the delay due to Covid-19 & huge demand. Reluctantly, I accepted the reason/s given & was told their would be a further five (5) week delay. Today, 2 July 20, I was informed that part of my order a 3 seat sofa would be delayed another two (2) weeks, due to a delay in shipping - probably from China? I have had enough of your excuses Moda Furnishings. I have cancelled my order & demanded a full refund. Buyers be warned.......do not waste your time & money.”

Helpful Report

Posted 5 years ago

“Bad experience- what is worse, they actively block bad reviews. On Trustpilot in June they had 307 reviews. 45 of those were one star. They have reported 44 of those to avoid damaging their Trustpilot review status of 4.4”

Helpful Report

Posted 5 years ago

“Cowboys Moda Furnishing Ordered furniture on Monday 25.6.29 No response with a delivery slot and no answer on their telephone number for three days. Ridiculous service.. stay away”

Helpful Report

Posted 5 years ago

“Awful. They keep blocking my review on Trustpilot, and clearly have a lot of fake positive reviews. Massive delays and poor customer experience. Was advised 7 to 10 days. 3 months later, still nothing... can't get hold of anyone on the phone as there is a 1.5 hour wait. "5 day response " on email although sure this is longer. They were happy to take my money, but no goods. Not a great start.”

Helpful Report

Posted 5 years ago

“Gorgeous furniture has really transformed my garden patio area....now enjoying wonderful times with the family and has fast become the most used furniture in the house! The fire pit really finishes the set off wonderfully... Customer service very helpful & kept us well informed, delivery men were pleasant & courteous, and from what I understand was one of many deliveries that day.... Well done Moda for making it a pleasurable experience and providing a high level of service even in these difficult times... one extremely happy family would highly recommend!”

Helpful Report

Posted 5 years ago

“Great products and customer service. Their furniture's are top quality with quick and professional delivery. Thank you Moda :)”

Helpful Report

Posted 5 years ago

“Really happy with my garden furniture!! Excellent quality and professional service, fantastic company from start to finish, well done Moda!!”

Helpful Report

Posted 5 years ago

“Although the quality of Moda's furniture is excellent, I have had a few issues with the dining table which has led to a need to have first the firepit covers and then the whole table replaced. All issues were dealt with speedily and without any queries. Even in the current climate, the new table was delivered within two weeks of me raising the issue. It was delivered this evening by two charming delivery men (Paul and Tyler) who had to work until 9pm in order to complete their orders (due to a vehicle breakdown) and now have to drive back to Manchester from London. The service I have received both from customer services and from the delivery company has been excellent throughout.”

Helpful Report

Posted 5 years ago

“Great garden furniture good quality products delivered by the cheerful Paul and Tyler”

Helpful Report

Posted 5 years ago

“Total SCAM”

Helpful Report

Posted 5 years ago

“It’s a Scam ! Don’t buy from them ! They take your money and you never get your order.”

Helpful Report

Posted 5 years ago

Moda Furnishings UK is rated 4.8 based on 4,359 reviews