Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.77

4.8 Rating 4,359 Reviews

95 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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4.8

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order that promised 6-8 days delivery, we took great care in picking the table and chairs that had 6-8 days delivery because it was needed in that time. Many other sets were a longer delivery time, we steered round those because we wanted quick delivery. 4 days after their email order confirmation and full payment of £2,300 taken from our credit card, I decided to just call to see when delivery arriving. I was put in a queue and was 36 in this queue which took absolutely ages to get through, probably with other very upset customers, the poor girl on the phone sounded like she was trained in just keeping calm and repeating the same old answers to try keep order on the hook. I was told by Lena that unfortunately our items were now out of stock and it would be 6-8 weeks before delivery, after the summer !!! she tried to offer other not acceptable colours and a £150 off for inconvenience but both were just not acceptable to us. I believe it is this companies policy to take full payment with out having stock in and they never were able to deliver in 6-8 days therefore I would recommend everyone to go else where, they are a very disappointing company, the full refund will take 7 days to come through......what an absolute waste of time :(”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with Worst company I have ever dealt with, ordered 2 chairs and a table which arrived today.Foolishly thought that I was buying new garden furniture, not dragged out of a skip but to be fair it doesn't state anywhere on the website that your items will be new so maybe that's my mistake, frames scratched , feet almost worn through, rattan all marked, touch up paint slapped all over the used and abused metalwork and even had hair stuck in the rattan where some scrote had been sat. Shoddy doesn't come close, if I'd found them in the canal I would have thrown them back in, total rubbish.Avoid at all costs and don't bother trying to contact them as they just don't care. 3 hours on hold and finally got to number 1 in the queue just so they could hang up on me, pathetic”

Helpful Report

Posted 5 years ago

“Horrific customer service , furniture arrived 6 weeks late and didn’t even fit together I had to re drill the holes for the screws to fit in the table myself , sent pictures to prove it and got a response 8 days later saying they did not receive pics , I was told I would receive 2 sets of scatter cushions as an apology for the late deliver and receive 1 cushion , nothing more !!! Not impressed at all”

Helpful Report

Posted 5 years ago

“This company is a complete disgrace. After waiting in for a 2nd day for a missing coffee table, the van turned up and they then said it was not loaded. Then when phoning MODA. I was on hold for 3hrs and 38 mins before customer services answered the phone. After waiting 3 and half hours, I was promised a call back by the customer service manager after 5pm still awaiting. £2,000 for disgraceful service with constant lies about stock availability.”

Helpful Report

Posted 5 years ago

“Contact centre non existent for sorting out issues!!!”

Helpful Report

Posted 5 years ago

“When we received our sofa set some of the weave was frayed, so they offered a three set of cushions which was ok ,we purchased a cover but this lasted one winter and summer very poor quality and the seat covers although they are washable the covers go almost a green tinge if left out in the open and get damp they just don’t wash well , I would expect better quality for the price payed”

Helpful Report

Posted 5 years ago

“Their website claims to have stock they do not hold. Advertised as delivery within 8 working days along with a weather forecast for next weeks hot weather.... after ordering they say it will be 5 weeks for delivery. They ignore emails of complaint and do not answer the phone. I have been trying to get a refund for nearly a week now. I will be disputing the payment with my bank. I thoroughly recommend that you look elsewhere.”

Helpful Report

Posted 5 years ago

“I'm so disappointed! With the good reviews I was excited to receive the 'quality' furniture to use for my husbands and sons birthday in May whilst the weather was nice during lockdown. If you want to see more true, unfiltered reviews you should check other review sites. they have many terrible reviews. When i unpackaged the furniture it was in a terrible state. I it was broken in various places, nicked, scratched and the table had nails going through screw holes so we couldn't assemble it if we wanted to. The packaging was FILTHY and the cusions inside were ALL stained. There was what seems like bird feaces over a lot of the rattan. I called up and told Moda right away. I was very understanding and told them that perhaps they had an issue with storage. I then sent through pictures of all the damage. It took them days to respond and that was just to ask for pictures which I had already sent. Then another few days passed so I chased up and had to go through the same thing again. I said that we may be able to retain it if they were to refund us a decent amount to reflect the 'second hand' condition of the set (but only if the stains came out in the wash). After quite some chasing they said that they would replace the set or give £150 back. Given the set cost nearly 2k this was not sufficient so we accepted the replacement and was told the delivery company would get in touch soon. I heard nothing until Sunday (2 WEEKS after the initial delivery and AFTER the birthdays and nice weather had passed) they emailed back stating that management need pictures. This was now the 4th time they asked for the pictures and the 4th time they had received them. So, we still have no furniture which we paid a lot of money for and I have to say I am very concerned about what state the replacement will be in because i really don't want to have to go through it all again.”

Helpful Report

Posted 5 years ago

“I'm so disappointed. Filthy, damaged and no resolution still 2 weeks later. I'm so disappointed! With the good reviews I was excited to receive the 'quality' furniture to use for my husbands and sons birthday in May whilst the weather was nice during lockdown. When i unpackaged the furniture it was in a terrible state. I it was broken in various places, nicked, scratched and the table had nails going through screw holes so we couldn't assemble it if we wanted to. The packaging was FILTHY and the cusions inside were ALL stained. There was what seems like bird feaces over a lot of the rattan. I called up and told Moda right away. I was very understanding and told them that perhaps they had an issue with storage. I then sent through pictures of all the damage. It took them days to respond and that was just to ask for pictures which I had already sent. Then another few days passed so I chased up and had to go through the same thing again. I said that we may be able to retain it if they were to refund us a decent amount to reflect the 'second hand' condition of the set (but only if the stains came out in the wash). After quite some chasing they said that they would replace the set or give £150 back. Given the set cost nearly 2k this was not sufficient so we accepted the replacement and was told the delivery company would get in touch soon. I heard nothing until Sunday (2 WEEKS after the initial delivery and AFTER the birthdays and nice weather had passed) they emailed back stating that management need pictures. This was now the 4th time they asked for the pictures and the 4th time they had received them. So, we still have no furniture which we paid a lot of money for and I have to say I am very concerned about what state the replacement will be in because i really don't want to have to go through it all again. The pictures only show some of the damage.”

Helpful Report

Posted 5 years ago

“This company is a complete joke. Spent over £2500 with them on a garden furniture set and the cushions they provided all faded and changed colour. They admitted they should have been coated which was missed. I was promised the cushions would be change and all they sent me was half the cushion covers and not the complete cushions as discussed. Its December now and I STILL haven't got what I paid for! And to top the lot they are saying I cant have a refund as it's been too long. I suggest everyone who has problems with this cowboy company go trading standards and the small claims court if all else fails.”

Helpful Report

Posted 6 years ago

“Excellent quality garden furniture. Delivered in the time frame promised.”

Helpful Report

Posted 6 years ago

“I am surprised by the negative reviews too, it's been an absolute pleasure buying from Moda. I also dealt with Maria and she could not have been nicer or more helpful, she was brilliant, the best customer services representative I have ever dealt with. The furniture is very comfortable and looks great too. The delivery guys were extremely courteous and efficient. Well done Maria and Moda.”

Helpful Report

Posted 6 years ago

“Reading the reviews here, I’m surprised by the negative ones. From the very beginning I’ve found Moda Furnishings to be an absolute delight to work with. I first contacted customer services late on a Sunday evening after realising I’d made a mistake with my online order. Maria proved to be one of the nicest people I’ve had the pleasure to deal with. She couldn’t have been more helpful. A few days later I was called by another department to arrange delivery. Our new garden furniture was delivered exactly as promised, by a couple of very pleasant guys. Unfortunately, when I assembled the furniture I found a fault with the table. I contacted customer services again and was soon told (by Maria again) that a replacement would be sent. Just a few days later it arrived and was fitted by the friendly and helpful delivery men. We now have a lovely garden furniture set. I thoroughly recommend Moda.”

Helpful Report

Posted 6 years ago

“Delivery was on time and in full . Kevin and Paul were very helpful , no problem with the service at all”

Helpful Report

Posted 6 years ago

“Terrible customer service and delivery team are outright liars. Against my better judgement I ordered from this company even though I had read terrible reviews about the delivery service (more fool me!!) I would not recommend this company”

Helpful Report

Posted 6 years ago

“Extremely happy with the work of Kevin and Paul. This was a large delivery in terrible weather. They worked unstintingly and were outstandingly pleasant, kind and courteous throughout-even though they were working in difficult conditions in my rather challenging drive-way. Totally professional. Thank you.”

Helpful Report

Posted 7 years ago

“Excellent delivery service form Kevin and Paul, especially as it was raining cats and dogs. Ordered items on Tuesday delivered on Friday.”

Helpful Report

Posted 7 years ago

“The worst experience I've ever had and unlike the other review I did find anyone within the company who had any customer service skills! Products misrepresented, items not in stock when been told they were, please DO NOT BUY FROM THIS COMPANY, you have be warned!”

Helpful Report

Posted 7 years ago

“The most awful experience I have ever had with a company. Items stated as in stock when they are not, late delivery, missing items, abusive telephone calls, money back guarantee refused, poor quality furniture, threats and only one person in the entire company with any customer service skills. Already been reported to Trading Standards/ASA under previous name SELECT FURNISHINGS *Please do your research, do not trust the TrustPilot reviews as they are filtered and go elsewhere - company’s a disgrace!!”

Helpful Report

Posted 7 years ago

Moda Furnishings UK is rated 4.8 based on 4,359 reviews