Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.77

4.8 Rating 4,361 Reviews

95 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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4.8

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Own Driver

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 27th May. No furniture received. No communication from the what so ever. Seriously getting concerned now because they don’t answer the phone. Please stay away from this company I am started to feel we’ve been scammed.”

Helpful Report

Posted 5 years ago

“Same as all the other bad reviews. Furniture not arrived, can’t get hold of anyone. Been trying for days...”

Helpful Report

Posted 5 years ago

“Like all the bad reviews on here, I placed my order on May 17th, had no contact from them so chased and was told rather snootily there was no stock and it would have been clear when I placed the order, it certainly was not! We were told stock would arrive on June 23rd so chased again after that and told it was out for delivery, still no contact. We chased again and were told it wasn't in stock, we have asked for a refund on four separate occasions and still nothing. I am now trying to recover my £2.6K through my bank. They seem to be a scam to me!”

Helpful Report

Posted 5 years ago

“Wish I had read these and not just trust pilot reviews. I ordered a day bed 24th April. It arrived but avital piece the pouffe/ coffee table was missing. After numerous calls (unanswered) and emails. I still haven't received it! Sales answer but put the phone down when they know you have a current order! Current orders do not answer at all. When I first ordered it was excellent service...now nothing and horrendous!”

Helpful Report

Posted 5 years ago

“Products are gorgeous but BEWARE - only half my order has arrived over months and no one will respond or pick up the phone. I’ve tried to call and email at least 30 times so have submitted a Paypal dispute like other buyers.”

Helpful Report

Posted 5 years ago

“Have not been able to get hold of anyone for days does not look good - at least If they responded and let people know what’s happening it would be better customer service we could make decisions”

Helpful Report

Posted 5 years ago

“I feel the same, no reply for ages and no reply from emails. My furniture hasn’t arrived. Is it still trading ?”

Helpful Report

Posted 5 years ago

“Ordered 4 cushions so not even furniture and not delivered after 3 weeks. Trying to get through to Customer Services is a joke as had to hold for 2 hours then tried again a week later and not even in a queue, it just rings and no one answers. They are trying to balance the courier but I’ve received other parcels within 2 days via the same courier. 4 cushions and they can even mail them out and you get no response at all”

Helpful Report

Posted 5 years ago

“NEVER, EVER AGAIN! If anybody reads my review, please, please, please do NOT order from Moda Furnishings. My order No 1000026898 for the sum of £4914.00 was placed on 21 May 20. Delivery was expected up to eight (8) days later as per their website. However, two (2) weeks later I received no delivery & no communication. So I raised a Paypal dispute case. Robyn in their customer services called me to explain the delay due to Covid-19 & huge demand. Reluctantly, I accepted the reason/s given & was told their would be a further five (5) week delay. Today, 2 July 20, I was informed that part of my order a 3 seat sofa would be delayed another two (2) weeks, due to a delay in shipping - probably from China? I have had enough of your excuses Moda Furnishings. I have cancelled my order & demanded a full refund. Buyers be warned.......do not waste your time & money.”

Helpful Report

Posted 5 years ago

“Bad experience- what is worse, they actively block bad reviews. On Trustpilot in June they had 307 reviews. 45 of those were one star. They have reported 44 of those to avoid damaging their Trustpilot review status of 4.4”

Helpful Report

Posted 5 years ago

“Cowboys Moda Furnishing Ordered furniture on Monday 25.6.29 No response with a delivery slot and no answer on their telephone number for three days. Ridiculous service.. stay away”

Helpful Report

Posted 5 years ago

“Awful. They keep blocking my review on Trustpilot, and clearly have a lot of fake positive reviews. Massive delays and poor customer experience. Was advised 7 to 10 days. 3 months later, still nothing... can't get hold of anyone on the phone as there is a 1.5 hour wait. "5 day response " on email although sure this is longer. They were happy to take my money, but no goods. Not a great start.”

Helpful Report

Posted 5 years ago

“Total SCAM”

Helpful Report

Posted 6 years ago

“It’s a Scam ! Don’t buy from them ! They take your money and you never get your order.”

Helpful Report

Posted 6 years ago

“Placed an order that promised 6-8 days delivery, we took great care in picking the table and chairs that had 6-8 days delivery because it was needed in that time. Many other sets were a longer delivery time, we steered round those because we wanted quick delivery. 4 days after their email order confirmation and full payment of £2,300 taken from our credit card, I decided to just call to see when delivery arriving. I was put in a queue and was 36 in this queue which took absolutely ages to get through, probably with other very upset customers, the poor girl on the phone sounded like she was trained in just keeping calm and repeating the same old answers to try keep order on the hook. I was told by Lena that unfortunately our items were now out of stock and it would be 6-8 weeks before delivery, after the summer !!! she tried to offer other not acceptable colours and a £150 off for inconvenience but both were just not acceptable to us. I believe it is this companies policy to take full payment with out having stock in and they never were able to deliver in 6-8 days therefore I would recommend everyone to go else where, they are a very disappointing company, the full refund will take 7 days to come through......what an absolute waste of time :(”

Helpful Report

Posted 6 years ago

“Worst company I have ever dealt with Worst company I have ever dealt with, ordered 2 chairs and a table which arrived today.Foolishly thought that I was buying new garden furniture, not dragged out of a skip but to be fair it doesn't state anywhere on the website that your items will be new so maybe that's my mistake, frames scratched , feet almost worn through, rattan all marked, touch up paint slapped all over the used and abused metalwork and even had hair stuck in the rattan where some scrote had been sat. Shoddy doesn't come close, if I'd found them in the canal I would have thrown them back in, total rubbish.Avoid at all costs and don't bother trying to contact them as they just don't care. 3 hours on hold and finally got to number 1 in the queue just so they could hang up on me, pathetic”

Helpful Report

Posted 6 years ago

“Horrific customer service , furniture arrived 6 weeks late and didn’t even fit together I had to re drill the holes for the screws to fit in the table myself , sent pictures to prove it and got a response 8 days later saying they did not receive pics , I was told I would receive 2 sets of scatter cushions as an apology for the late deliver and receive 1 cushion , nothing more !!! Not impressed at all”

Helpful Report

Posted 6 years ago

“This company is a complete disgrace. After waiting in for a 2nd day for a missing coffee table, the van turned up and they then said it was not loaded. Then when phoning MODA. I was on hold for 3hrs and 38 mins before customer services answered the phone. After waiting 3 and half hours, I was promised a call back by the customer service manager after 5pm still awaiting. £2,000 for disgraceful service with constant lies about stock availability.”

Helpful Report

Posted 6 years ago

“When we received our sofa set some of the weave was frayed, so they offered a three set of cushions which was ok ,we purchased a cover but this lasted one winter and summer very poor quality and the seat covers although they are washable the covers go almost a green tinge if left out in the open and get damp they just don’t wash well , I would expect better quality for the price payed”

Helpful Report

Posted 6 years ago

“Their website claims to have stock they do not hold. Advertised as delivery within 8 working days along with a weather forecast for next weeks hot weather.... after ordering they say it will be 5 weeks for delivery. They ignore emails of complaint and do not answer the phone. I have been trying to get a refund for nearly a week now. I will be disputing the payment with my bank. I thoroughly recommend that you look elsewhere.”

Helpful Report

Posted 6 years ago

Moda Furnishings UK is rated 4.8 based on 4,361 reviews