Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,353 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

Questions

Metrics

4.8

Based on 4,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Moda Furnishings UK 1 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company. Buyer beware, we have had/are still having a nightmare with faulty goods and no chance of refund!!”

Helpful Report

Posted 4 years ago

Hello Mr Smith, I apologise for the late response to your review, we have not previously partnered with Review.io. Thank you for sharing your experience, this is obviously not the kind of review we would like to receive, however your feedback does help us to learn and improve. If you are still experiencing problems, could I please invite you to contact us by email, support@modafurnishings.co.uk with your order number - asking for the Head of Customer Service to review. Stay Safe! Joe @ Moda

Posted 4 years ago

“Absolutely terrible service and quality. First we were forced to choose a model different to what we wanted due to long delivery times. We settled with a model with a 5-7 week delivery. After 9 weeks and hearing nothing, I called the support team to find out that the delivery time was actually up to 12 weeks- the same as the model we wanted but was advertised as 5-7. I had numerous customer support emails and calls ignored/ not actioned and not replied to. FINALLY our furniture arrived but it arrived damaged. Our ignition switch was broken and the Moda delivery guy had advised that he had let HQ know and that we would have someone deliver and fit a new part. After hearing nothing, I called the customer service team who then sent us out the wrong part. When I followed up (again) it then took 2-3 weeks to have a new part organised for delivery. Delivery day came, I had a call the day before and a text message with a delivery time. I changed my plans, waited and nothing. We weren't given a call/ text or email to say they were no longer coming. So I then chased (AGAIN)- to be told 'oh sorry- the driver should've called you as the part wasn't on the van'. GREAT. I am now waiting ANOTHER week to see if it turns up this time around, as they can't seem to correct the awful service and product we have paid a significant amount for. When buying a premium product at a premium price I expect as a minimum a product that works and customer service to match. This whole now coming up to 4/5 month pain is definitely not worth it and STILL not resolved.”

Helpful Report

Posted 4 years ago

Hello Emma, I am so sorry for the delayed response to your review. We have just begun to use Review.io This is obviously a very disappointing review but I do thank you for making me aware of your experience. We are working hard to learn from customer feedback. If your order and complaint remains unresolved, could I please ask you to contact support@modafurnishings.co.uk with your order number asking for the Head of Customer Service to review. Thanks again for your feedback. Joe @ Moda

Posted 4 years ago

“Brought a table and chair set from Moda which got delivered faulty and wrong products sent, a replacement was sent out another month later which again was faulty! Agreed to have a replacement sent out again and 2 months down the line still haven’t received it. Lost confidence in Moda and it’s products so no longer wanted the table and now they are refusing to give a refund. Having to take the matter further now wasting more of my time. I wouldn’t order again at all!”

Helpful Report

Posted 4 years ago

“Ordered Cube set from Moda in April. When it arrived it looked let a set that had been already used. We complained and received a replacement. However this product was even worse. The sofas do not match so the item cannot be folded away as a cube. The table as white letters and numerals on the legs, clearly left on during manufacturing. We complained and again Moda agreed to send a replacement. This was in April. We still do not have the replacement. Twice we were given a delivery date which was cancelled by Moda at the last minute. They have stopped responding to emails and do not answer the phone. Please do not order from this company. They are the worst I have ever encounter. The product itself is of reasonable quality but not with Moda’s inflated prices. In particular the parasol which is very shoddy.”

Helpful Report

Posted 4 years ago

“Wish I had read these reviews, nowhere on their site can you put one !! ... atrocious customer service continually lie to you never call back promise delivery and totally ignore any update requests suffering from missing cushion for set purchased in May 2020 and have been chasing since to no avail, only option left small claims court not sure that will budge them !!”

Helpful Report

Posted 4 years ago

“Bought a furniture set for over £4k in April 2020. All of the cushions were sub standard from day one because they were from different batches and not coated in a ultra violet protective treatment and as such they have all turned different colours and are now all ruined. This was reported to the company on the 11th May 2020 and they admitted a problem and offered to replace them all. The replacement has never happened. They have not answered any of my emails since the 2nd June 2020 and since they I have been unable to get through to them on the telephone despite spending (collectively) hours on hold. If you ring they order line and mention that you want an update on something then they just hang up on you. This has happened to me four times today and reading other reviews on here it would seem to be common practice at Moda. I have never come across a company as bad as Moda both in terms of organisation and morally and would strongly advise others to spend their money elsewhere.”

Helpful Report

Posted 4 years ago

“Bad..terrible service, ordered in June then no contact or abilit to contact Moda other than via phone..1 hour and 45 mins on hold!!!! Ridiculous!!! As we had waited 3 months with no contact we decided as we were told delivery not expected until.the end of Sept whats the point and cancelled the order. However, money not refunded and suddenly an email a few weeks later saying delivery expected within a few days!! On hold again for over 2hours!!!! Over 2 hours!!! Yes you gave a £100 off yet to see if that is rerurned..id not i expect a 3 hour phone call. Such a shame as the product is fantastic..the service provided is left more than wanting!”

Helpful Report

Posted 4 years ago

“We bought our Zen sofa set back in 2015, during the last few months the furniture has literally started to disintegrate despite it being sold as ‘all year round outdoor use’! The set is now completely unusable despite being covered up for 9 months of the year. The quality is atrocious, we have a rattan set at our place in Spain from a different supplier and the quality of the rattan is at the opposite end of the scale to Moda. Moda have offered us a credit towards a new set but I would never buy one of their products again - I just want my money back.”

Helpful Report

Posted 4 years ago

“Appalling communication, delayed furniture, missing parts, mediocre quality.”

Helpful Report

Posted 4 years ago

“Appalling communication, delayed furniture, missing parts, mediocre quality.”

Helpful Report

Posted 4 years ago

“Ordered £2450.00 worth of furniture, 2 months later nothing, only automated replies to questions. Luckily paid by PayPal who have returned my money. Buyer beware!”

Helpful Report

Posted 4 years ago

“Where do I start, took my money twice, don’t answer any emails after over a month, kept on hold for over 2 hours! This is expensive furniture and it’s embarrassing that this is how they treat customers spending a lot of money! Avoid at all costs!!!!”

Helpful Report

Posted 4 years ago

“BEFORE YOU BUY FROM THIS COMPANY PLEASE READ MY REVIEW. I was delighted to win 2k towards garden furniture via Instagram. We decided on the set we wanted and put £1850 towards it. DeliverY was a few weeks but it was as advised. Set was stunning but table was cracked on the corner. Informed them and they said that they would replace. Great! Now after 3 weeks of the lovely summer Weather the cushions are faded. Now not just a bit I mean they have completely bleached. ( I wish I could attach photos) Again sent photos and evidence and was advised that a new set would be ordered. Given an 8-10 week delivery. Since they were due on the 9th July I have phoned and emails and been mostly ignored. Did get one email stating they were ready for immediate dispatch on 23rd July! It’s 20th August, summer almost over and still no covers. Whilst waiting for new table top......day by day more large cracks and surface cracks developed all over the table. New table delivered. GUESS WHAT.....cracks started on this one too. Been in touch......emailed and called several times.....IGNORED....AGAIN. This set isn’t 5 months old and so far has been a nightmare. I find it very hard to believe that so many reviews are left by people praising the delivery team by their first names....I don’t think I have ever asked the names of delivery drivers....especially as it’s contactless due to covid. Also look at their Instagram and FB, any negative comments or questions regains peoples orders are very quickly hidden or removed. So you see a post with 15 comments but can only see 2 visable. Also if I had left a review based on the furniture the day I got it I would have left amazing reviews...like lots of people have.... Now I have been more than patient and understanding but poor customer service and ignoring emails and not answering phones is unacceptable. This furniture is substandard, faulty and all from a company that isn’t accessible to any help. I have never left a negative review but I hope this helps possible customers avoid parting with thousands of pounds for basically a nightmare of damaged faulty goods and shocking customer service. Gutted”

Helpful Report

Posted 4 years ago

“We ordered the cube garden furniture set about 18 months ago and were delighted .... however ordered a parasol from them on 7th August, had confirmation email and money has been taken, and now NOTHING. Have rung customer services multiple times and get into their queuing system and then the phones disconnects when you get to about number 9 in the queue. Very concerned.”

Helpful Report

Posted 4 years ago

“UPDATE - Received a phone call from Moda after posting this review, they left a message but call came from a private number so no chance of calling them back. The lady on the message stated she will email me her contact details so I can contact her directly this was at 12.02pm yesterday and still no e-mail - you can't make this up absolutely shocking - can I give zero stars please... This company portrays itself as an upmarket professional organisation, unfortunately it is so far from the truth - buyer beware. I placed an order with this company in June, on a 6 to 8 week delivery. I have tried contacting them on numerous occasions - telephone on hold for 45 minutes at a time then repeatedly cut off. Via e-mail get no responses back only stating that they will respond in 3 - 5 working days, these days come and go with no response. Most of the 5* ratings on here are for the delivery team, unfortunately anything prior to that is a shambles!”

Helpful Report

Posted 4 years ago

“I wish i hadnt only looked at Trustpilot for feedback. On reading more attentive it looks like the majority of 5 star feedback is written by Moda. We finally got ours after a long wait and when i left a 1 star review received a near instant call and was asked (and offered money) to delete my review.... They now claim i left a false review and not a genuine customer....”

Helpful Report

Posted 4 years ago

“Ordered. Paid. No contact. No delivery. 2 days on the phone, 20 emails. Nothing. Just don’t waste your money please.....”

Helpful Report

Posted 4 years ago

“Bought some furniture in May with an 8 day delivery time which hasn't been received still in August. Company is unresponsive to contact. The trustpilot reviews look very dodgy.”

Helpful Report

Posted 4 years ago

“Delivery date has come and gone. No communication what so ever, phone lines just ring and ring. We all understand the present situation is difficult, but silence just creates frustrated customers.”

Helpful Report

Posted 4 years ago

“My experience is the same as everyone else here. I have paid £3k for furniture. Told it would arrive within 5-7 days!!!!! And 2 months later have had no contact. I have called, emailed and even driven to the shop in Caterham. I am now going to take legal action against this company.”

Helpful Report

Posted 4 years ago

Moda Furnishings UK is rated 4.8 based on 4,353 reviews