Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 312 Reviews

13 %

of reviewers recommend Modanisa

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Metrics

1.6

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

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“Cheap clothing, meaning not quality, so don't expect anything more. Great to wear for a short period of time. Hand wash gently and hang to dry. You absolutely have to order 2 or 3 sizes up! Maybe their sizing is different in their country.”

Helpful Report

Posted 3 years ago

“Don’t buy from them, in case of a return you will loose double the price, and Modanisa will anyhow make profit out of it. This is a scam. They purposefully send damaged item.”

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Posted 3 years ago

“Very bad quality.. I ordered a black casual shoe under a code number 1283432 .. very very terrible quality .. I had to throw away ...”

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Posted 3 years ago

“Very good stuff , delivered on time :)”

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Posted 3 years ago

“I am very unhappy customer. Stay away from modanisa. I ordered lace bonnet they got me different ones which looks really horrible. Sending me wrong products I wish I can give them 00000 star I’m never ordering from modanisa ever again I wasted my money..”

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Posted 3 years ago

“Bad service. I ordered some items from February, after a month I haven’t received anything after that I called the customer service much time to cancel the order but they didn't do anything except keep sending the same email we will solve the problem soon! Until now they didn’t send back the payment to my bank account and today I received a silly email they said that the delivery company told them the order has been delivered!!!! 7 months it is not enough for them to solve the problem!!!”

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Posted 3 years ago

“I ordered a few items from Modanisa. I ensured the prices were in AUD yet I was still charged in US dollars. When my items arrived they were such poor quality and over priced. Trying to return them was difficult (the website claims easy returns), their customer service was poor. I couldn't return the items in time due to corona delays, I sent a few emails but to no avail, now I'm stuck with the items, never ordering from Modanisa again.”

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Posted 3 years ago

“terrible. they don’t respond and haven’t refunded my money even though i’ve contacted endless times.”

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Posted 3 years ago

“I am a UK size small (size 10) and I ordered Size M from Modanisa as the dress doesn't have a zip or nothing. You have to put it through the head. It says size M on the label but its actually and extra small size as it won't even go through my head! They won't even refund or exchange free of charge. Its their fault not mine! They made it too small and written size M. I don't know what to do now am very disappointed waste of my money!!!! My job is at risk due to covid-19 and its just an extra stress now. I also ordered 2 skirts size 12 these both fitted me but the quality was very poor. I wanted to return but its too complicated so I am just wearing those. But I cant wear the dress as its extra small. Can you please help me”

Helpful Report

Posted 3 years ago

“My wife ordered 32-33 items on July 21st and we paid about $ 500, but we got nothing on September 4th today. I contacted customer service several times - about 10 times - they told me "We will get back to you as soon as possible or the investigation is ongoing" but it has been around 46 days since my order, I could not get any relevant and satisfactory information from them. ABSOLUTELY, IF YOU DON'T WANT TO PAY MONEY FOR NOTHING, PLEASE STAY AWAY FROM THIS COMPANY. Do not believe customer service even if they left some comments under your review, they normally have all of your information and you have contacted them several times. This is just a trick...”

Helpful Report

Posted 3 years ago

“THEY ARE FRAUDS!! HORRIBLE CUSTOMER SERVICE, WILL NOT REFUND YOUR MONEY AND PRODUCTS ARE VERY POOR QUALITY. DO NOT BUY FROM MODANISA !!!!”

Helpful Report

Posted 3 years ago

“very bad service! I received a bag i ordered with a white spot and the zips were faulty and getting stuck. I wasted so many emails and chatted with 4 reps online on refunding my money back, but nobody paid any attention. It is like talking to the wall. Every week i would get a reply stating that my case is closed with no explanation whatsoever !! I tried calling and they kept disconnecting on me after their Turkish greeting. DO NOT BUY FROM THIS SITE !!”

Helpful Report

Posted 3 years ago

“Hello, Very bad experience I thought it would be different the second time round I purchased two shirts very poor quality and the sizes were not what I ordered they ran smaller Will not be ordering anymore from modanisa 😐”

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Posted 3 years ago

“I ordered some dresses and they plaved the order, took the money, and then I didn't hear anything from them for more than a week and the tracking showed "items still not received by Aramex". I called them and then only they informed me that some of the dresses are not available and already made a full refund, without even asking me. I would have chosen to send me the other dresses. Not only this, the money they sent back to me was not a full refund. They took about 10$ for jo reason. Fpr only thier mistake.”

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Posted 3 years ago

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Posted 3 years ago

“Found many good item & made my 1st order. Apart from order confirmation, I received no updates . Items weren't as top quality as shown in pictures, but their ok. Scarves were very thin though. When trying to return one item (sizes run smaller btw). I relentlessly called the number they provided, no response. And was diverted to a mailbox that "was not set". Sent an email, to be shocked that I HAVE to pay 9.90$ for Express shipping to US address if I want a quick refund (despite dropping it at a UPS point), or send the package to an address in Turkey & wait two months for refund!!!! I felt cheated out of my money & no justification for the $9.90 from my refund”

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Posted 3 years ago

“It’s been 3 months since I ordered iv still not received my parcel sent many emails no reply sent massage on Facebook they send you these 2 emails not nothing after that still waiting so disappointing”

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Posted 3 years ago

“الكذب والسرقة عن طريق هاالموقع فقط.. عدم مصداقية وعدم احترام العميل لاأنصح بالشراء من الموقع ولوكان بقيمة 1$”

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Posted 3 years ago

“Thank you for fast shipping receive my parcel in 3 days”

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Posted 3 years ago

“I have bought Modanisa clothes recently. If I were to be honest, my experience could’ve been a bit better. The sizing measurements and guides were misleading so most of my clothes were wayyy too big. Also, customer service took a long time to respond, I wanted to cancel an order before it shipped but they saw my request late. I had to tailor them to fit me but otherwise the fabric is very breathable and comfy. They are very nice designs and modest!”

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Posted 3 years ago

Modanisa is rated 1.6 based on 312 reviews