“I ordered some really beautiful looking clothes in August,but I actually never recieved it. At first I got an email saying the order is delayed. I though for myself, that this could happen and was thankful, that they told me beforehand about it. But I waited more than a month without any kind of notifications. So I decidednti reach out the customer service. The first impression was again quite good. Got an email, that my problem reached them. But afterwards: nothing. Really nothing. So I contacted them on Instagram, but they didn't answer until I commented one of their posts. Then they wrote, the customer service will contact me, which it did and like a miracle my order was going to be delivered a few days later. But it didn't. I got an email, in which they wrote they could not reach anyone at home and I have to go get it myself in the nearby package station, which is again totally fine. But the package number they gave me does not exist. They don't have anything with my name nor the number....
This feels like a scam. I so angry and won't stop commenting and reporting them. What an audacity they have to act professional. I want my money back, asap!”
“Ordered on 17th September 2020 and until now I did not get anything from them. After I sent them an email from their app, I could no longer track my order. On the app, when I press track my order, it just froze there. I did not get any response from them at all!! Disappointing! This company is a fraud!!! If any of you plan to buy anything from Modanisa, read all the feedbacks first and think 100000000x before purchasing it.”
“Sandpaper quality clothing that hurts to wear, sizes are completely inaccurate, customer service is not helpful/professional, etc. I don’t even want to donate this clothing because it’s just that uncomfortable. Really unusual experience shopping on this site. I can’t even get a straightforward answer on how to make a return.”
“Cheap clothing, meaning not quality, so don't expect anything more. Great to wear for a short period of time. Hand wash gently and hang to dry. You absolutely have to order 2 or 3 sizes up! Maybe their sizing is different in their country.”
“Don’t buy from them, in case of a return you will loose double the price, and Modanisa will anyhow make profit out of it. This is a scam. They purposefully send damaged item.”
“I am very unhappy customer. Stay away from modanisa. I ordered lace bonnet they got me different ones which looks really horrible.
Sending me wrong products I wish I can give them 00000 star I’m never ordering from modanisa ever again I wasted my money..”
“Bad service. I ordered some items from February, after a month I haven’t received anything after that I called the customer service much time to cancel the order but they didn't do anything except keep sending the same email we will solve the problem soon! Until now they didn’t send back the payment to my bank account and today I received a silly email they said that the delivery company told them the order has been delivered!!!! 7 months it is not enough for them to solve the problem!!!”
“I ordered a few items from Modanisa. I ensured the prices were in AUD yet I was still charged in US dollars. When my items arrived they were such poor quality and over priced. Trying to return them was difficult (the website claims easy returns), their customer service was poor. I couldn't return the items in time due to corona delays, I sent a few emails but to no avail, now I'm stuck with the items, never ordering from Modanisa again.”
“I am a UK size small (size 10) and I ordered Size M from Modanisa as the dress doesn't have a zip or nothing. You have to put it through the head. It says size M on the label but its actually and extra small size as it won't even go through my head! They won't even refund or exchange free of charge. Its their fault not mine! They made it too small and written size M. I don't know what to do now am very disappointed waste of my money!!!! My job is at risk due to covid-19 and its just an extra stress now. I also ordered 2 skirts size 12 these both fitted me but the quality was very poor. I wanted to return but its too complicated so I am just wearing those. But I cant wear the dress as its extra small. Can you please help me”
“My wife ordered 32-33 items on July 21st and we paid about $ 500, but we got nothing on September 4th today. I contacted customer service several times - about 10 times - they told me "We will get back to you as soon as possible or the investigation is ongoing" but it has been around 46 days since my order, I could not get any relevant and satisfactory information from them. ABSOLUTELY, IF YOU DON'T WANT TO PAY MONEY FOR NOTHING, PLEASE STAY AWAY FROM THIS COMPANY. Do not believe customer service even if they left some comments under your review, they normally have all of your information and you have contacted them several times. This is just a trick...”
“very bad service! I received a bag i ordered with a white spot and the zips were faulty and getting stuck. I wasted so many emails and chatted with 4 reps online on refunding my money back, but nobody paid any attention. It is like talking to the wall.
Every week i would get a reply stating that my case is closed with no explanation whatsoever !! I tried calling and they kept disconnecting on me after their Turkish greeting.
DO NOT BUY FROM THIS SITE !!”
“Hello,
Very bad experience I thought it would be different the second time round
I purchased two shirts very poor quality and the sizes were not what I ordered they ran smaller
Will not be ordering anymore from modanisa 😐”
“I ordered some dresses and they plaved the order, took the money, and then I didn't hear anything from them for more than a week and the tracking showed "items still not received by Aramex".
I called them and then only they informed me that some of the dresses are not available and already made a full refund, without even asking me. I would have chosen to send me the other dresses.
Not only this, the money they sent back to me was not a full refund. They took about 10$ for jo reason. Fpr only thier mistake.”
“I ordered some dresses and they plaved the order, took the money, and then I didn't hear anything from them for more than a week and the tracking showed "items still not received by Aramex".
I called them and then only they informed me that some of the dresses are not available and already made a full refund, without even asking me. I would have chosen to send me the other dresses.
Not only this, the money they sent back to me was not a full refund. They took about 10$ for jo reason. Fpr only thier mistake.”
“Found many good item & made my 1st order. Apart from order confirmation, I received no updates . Items weren't as top quality as shown in pictures, but their ok. Scarves were very thin though.
When trying to return one item (sizes run smaller btw). I relentlessly called the number they provided, no response. And was diverted to a mailbox that "was not set". Sent an email, to be shocked that I HAVE to pay 9.90$ for Express shipping to US address if I want a quick refund (despite dropping it at a UPS point), or send the package to an address in Turkey & wait two months for refund!!!!
I felt cheated out of my money & no justification for the $9.90 from my refund”
“It’s been 3 months since I ordered iv still not received my parcel sent many emails no reply sent massage on Facebook they send you these 2 emails not nothing after that still waiting so disappointing”
