Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rapid delivery and very considerate and responsive service staff.”

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Posted 5 years ago

“Nice rug but not really what we were expecting, more of an indoor rug really than an outdoor room one.”

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Posted 5 years ago

“Lovely rug”

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Posted 5 years ago

“Very pleased with rug was exactly as pictured however the charge to have it delivered to Northern Ireland was excessive. I only ordered it because I couldn't get a similar one elsewhere & the 10% discount sort of covered the delivery charge. It did arrive when they said it would & I'm very pleased with it.”

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Posted 5 years ago

“The rug looks exactly like it did online and it arrived in very good time. Cannot mark very good as Iam decorating and have not used it yet. However the quality looks to be of a high standard.”

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Posted 5 years ago

“Had to return rug through no fault of modern rugs. Cost was promptly refunded.”

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Posted 5 years ago

“Thank you for the help and offer of alternatives when it looked like the rug might take a bit longer to arrive . It’s a great informal rug - excellent colour match for our sitting room .”

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Posted 5 years ago

“Very good service and very easy to deal with. Some prices are slightly high but you do get quality rugs”

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Posted 5 years ago

“Helpful. Nice rugs.”

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Posted 5 years ago

“The rug I ordered met its description, came promptly and looks good - but I’ve now had it for over a week and it is still emitting a very nauseating plastic smell from the very tight wrapper it arrived in and is still curled up at the edges. Thankfully the smell is gradually dissipating, but has been very overwhelming and unpleasant, which took the edge off the new rug’s arrival. The cushion I ordered matches well, and I’ve since managed to source an additional two cushions from another supplier who had adequate stocks, unlike Modern Rugs UK at the time I placed my original order with them.”

Modern Rugs UK 4 star review on 4th April 2019

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. Our rugs are stored rolled up in their plastic wrapping to ensure they stay in brand new condition. This means that they may not lay completely flat when you first unroll it. This is similar for example to when you by a new shirt or a pair of curtains which will be creased when you first take it out of the wrapping; but whereas these items can be ironed flat very quickly rugs take a little longer. This is not a fault with the rug; it is only temporary until the rug takes to its new shape being rolled out. The more you use and walk over the rug the quicker it will flatten out. This can take anything from a few days to a few weeks depending on the type of rug you have purchased. You can sometimes speed this process up by rolling the rug in the opposite direction to the way it was rolled in its packaging (pile outwards) and leave it somewhere warm (such as near a radiator) for 24 hours. With regards to the smell, Before the rugs leave the factory, they are treated with a protective liquid that helps the preservation of the colour. The rug is then immediately rolled and bagged ready for transit. The smell can get trapped inside the bag during this process. It is nothing to worry about after a few days it should dissipate nicely. If the smell doesn’t dissipate after a few weeks please contact us.

Posted 5 years ago

“Rug was as described and as seen on the website.the only critism was the extended delivery time- delivery was out with original timescales because’ it was with our suppliers’- Customer service staff were polite and helpful when I enquired but this seemed to be a stock answer”

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Posted 5 years ago

“Was delivered when stated was kept informed of the order process”

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Posted 5 years ago

“Good quality rug and no delivery issues.”

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Posted 5 years ago

“Good service Love my rug”

Modern Rugs UK 4 star review on 1st April 2019

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Posted 5 years ago

“Good company Unfortunately the rug we chose was not suitable so needed to be returned”

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Posted 5 years ago

“I ordered a rug and it arrived on time and well packed. Seems to be of a good quality.”

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Posted 5 years ago

“No problems at all with ordering and paying process. Rug arrived within 7 days and was well wrapped. Rug as described and perfect for my purposes. I would use the service again.”

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Posted 5 years ago

“I am very pleased with the rug I ordered it arrived very promptly.”

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Posted 5 years ago

“I love the rug, its good quality and value for money. The only issue was the delay in delivery and lack of communication because i would expect to be contacted if there were delays not waiting for me to ask”

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Posted 5 years ago

“Lovely rug and good value for money. Two other rugs on the website were out of stock which was a shame, but I'm very happy with this one. Delivery could be faster.”

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Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews