Name: Modern Rugs UK
Rating: 4.56

“Very pleasant service from modern rugs but delivery by ups was terrible said they had called when they hadn't took 3 attempts and calls to their customer service people before rug was finally delivered then it was 1 1/2 hours late told by driver the van had broken down even though as I tracked item they said they had tried to deliver at 10.30 am a blatant lie as I had sat awaiting delivery. I paid extra for delivery before noon but wish I had not bothered service extremely poor. Valerie Binns”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear of the unsatisfactory level of service you have been provided with by our courier company. I have refunded the premium delivery fee back to you and will look into this further with UPS. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 6 years ago

“Nice colour perfect size but rolled it opposite way to stop it curling at each end and the backing cracked now showing a line on the right side shame”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you of the problem you have received when trying to correct the condition of your delivered rug. If you would like to email us with some images of your rug at sales@modern-rugs.co.uk, we will look at this further for you and if needed provide a replacement to you. Best Regards, Modern Rugs Team

Posted 6 years ago

“The photo was not entirely representative of the rug I received. It had lots of shiny strands that make it look far more childish than the photo advertised, however, the money to return it was not worth it. It is a soft rug and seems good quality it’s just a shame that it didn’t meet my expectations in terms of appearances.”

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Posted 6 years ago

“The rug is fine but delivery very poor as although 7day delivery quoted on line it took over a month to deliver as out of stock. The web site should be updated once items are not available and stop advertising the same rug on your website once you are aware you do not have it in stock.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 6 years ago

“I ordered my rug and it took modern rugs a week to let me know it was out of stock and that was only after I called to find out when it would be delivered. I then had to wait a further 6 weeks for it to come back into stock. The rug is exactly as it looks in the pictures, but I’ve eaten thicker pancakes! It’s extremely thin, and curls up at the edges. Had I known how poor quality the rug was I wouldn’t have purchased it.”

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Posted 6 years ago

“I purchased a lovely rug from modern rugs. But it took a couple of months to arrive after being delayed. It was said to be in stock when I ordered it so I was not expecting this wait. When it did arrive a bottle of stain guard was attached but had opened and leaked saturaging one end of the rug. It did dry and didn't leave any marks (but I did not benefit from the free bottle of stain gaurd as it was mostly gone) However the rug is of good quality and was a reasonable price”

Modern Rugs UK 3 star review on 10th March 2019

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We have recently been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! With regards to your stain guard spilling onto your rug, I am very sorry to hear of this. As a gesture of goodwill for this inconvenience I have arranged for a 10% discount to be applied to your order and 2 replacement stain guards to be dispatched to you. Best Regards, Modern Rugs Team

Posted 6 years ago

“Excellent service, will use the site again; the particular rug didn't prove to be as nice in real though, mostly in terms of colours/pattern and finish.”

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Posted 6 years ago

“Rug was lighter than I thought I sent an email had no reply Think rug was very expensive Delivery was good”

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Posted 6 years ago

“I have ordered two rugs which were out of stock and it took several days before I was notified of the problem. My second choice of one of the rugs I am very pleased with. The other one will not be in stock for six weeks not sure yet whether I want to wait”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 6 years ago

“Only 2 out of the 4 samples that i ordered and paid for arrived.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear that you were not notified of the delay caused on your order due to two of your samples being out of stock. We dispatched the two we had in stock to you immediately to prevent any further delays. Since then, we have now received stock of the other two samples on your order and these have been sent to you. We hope this experience does not leave a negative impact and we look forward to receiving your order and getting your rug to you in a timely manner. Best Regards, Modern Rugs Team

Posted 6 years ago

“The rug wasn't as thick as I had hoped. It took awhile for it to stop curling up on the ends .I had to put something heavy on top and I had it upside down for a week”

Helpful Report

Posted 6 years ago

“Order took much longer than expected to arrive. Quality of product - only average.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear that your order was delayed and understand that it can be quite frustrating to receive these delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 6 years ago

“good rugs, good site and good response. However I was told my rug was out of stock until 29/3, I was going to choose another rug only to be told today 18/2 its on its way!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're very pleased to hear that your rug arrived ahead of the new stock date by a considerable amount of time and that you are happy with your rug and service provided. Thanks again, Modern Rugs Team

Posted 6 years ago

“Annoying that the rug was listed as in stock on the website when I placed the order but wasn’t and arrived more than a month later. In these circumstances I think payment should only be taken on dispatch not when the order is delayed so heavily. However communication was good and I love the rug.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 6 years ago

“The problem is that each of the rugs advertised innthe catalogue proved to be out of stock. Whether this is a -articular instance or a business plan which involves odering st0ck according to specific demand is hard to ascertain.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. Thanks again, Modern Rugs Team

Posted 6 years ago

“Rug wasn't delivered on agreed date however they kept us informed with a new date weeks later”

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Posted 6 years ago

“Rugs are beautiful but wasn’t told when ordered them that were not available and ended up waiting 2 months”

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Posted 6 years ago

“I returned the rug as the colours didn’t look as bright as seen on the website But saying this , the rug was good quality It’s a shame that a big company like Morden rugs asks you to pay for returning an item This would be fine if it was a small item but a rug is obviously costly to send signed for delivery”

Helpful Report

Posted 6 years ago

Hi, Thanks for taking the time to leave a review. We're sorry to hear that the rug purchase didn't work out for you. Returning a hall runner like the one you purchased should be relatively inexpensive as it can be sent with Hermes or Royal mail for around £5.00. We do offer free delivery for every order. You can see more about our returns information here: https://www.modern-rugs.co.uk/returns-information

Posted 6 years ago

“Rug not brilliant quality for the money, returned.”

Helpful Report

Posted 6 years ago

“Communication with status of order delivery wasn't good, had to phone to find out and no alerts given on delivery day/time. Lucky I was at home to receive as it actually arrived 2/3 days earlier, which meant I paid an extra £20 for a Saturday delivery, which was rather annoying...should have requested refund on special Sat delivery, but never got round to it?”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Modern Rugs UK Reviews