“Ordered a bathing suit on 7/11/2024, my checking account was charged 51.50 on 7/12/2024. Never received an order number or confirmation. Never received my item. It took several attempts to contact them with no response. I finally received a tracking number today and I should receive my order in the next days. If I don’t receive I will contact the Better Business Bureau. We will see”
“To all those who haven’t received their items from this company. Call your Bank or Credit Card institution and request a “charge back”. Tell them that you never received your product. The Bank or Credit Card company will refund you your money while they investigate the company. The more charge backs they get the better because they will decide to revoke the company’s ability to accept credit cards as a method of payment. Thank me later!!!! LJ”
“I returned 3 items totaling $82.94. All 3 were unworn and two of those unopened. Their 24 hr ship took 3+ weeks including me paying expedited shipping. These arrived too late for vacation. Then they “discounted” my return to $57.50 (see attached photo). At one point, they said they would credit me back $5.99 for return shipping which I had to pay for. Nothing in their return policy states they will Discount and keep any portion of a return that is made, and the tax that you paid on it. This is unlawful. After several emails, they refused to rectify and give me my full amount due me.”
“Ordered a dress, bag and rings for a wedding - received a jumpsuit. Asked to wait 24 hours, nothing. I then contacted them again. Waited 5 further days still notjing
Messaged them again - aaked to wait another 24 hours. All I wanted was a returns label to send the incorrect item back. Never received the dress and still waiting for return label.”
“If everything is fine you have no problems. If you need a refund good luck. This is my fifth call to get a defund on a product that was cancelled. All I get is the run around and no credit to my account. Very disappointed! Thus completely unacceptable.”
“I ordered 2 bathing suits on June 10th. They took payment right away prior to shipping. It’s the end of July and have not cried my items and customer service is ignoring my requests for a refund.”
“Impossible to return item for full refund if at all. I wish I had read the reviews on this website before believing their advertising “free returns.” This has happened to me before with another named company. The packaging and inability to return were the same. Both were Chinese companies. Be more careful than I have been. Read the fine print and beware there may be one scammer going under different named companies.”
“If I could give it a negative 5 I would. Since it is a Chinese company, their sizing is completely wrong. Second the merchandise is of poor/cheap quality. Don’t try to make a return even if your items were eligible for return, they will make up reasons why they cannot refund you. I have contacted my bank and put in a claim. This company is a scam. Buyer beware.”
“Took about 3 weeks to receive. Returned everything and used their label. I finally had to check with them to see if received because it didn't move for 2 weeks (based on tracker) of being at the same location. They had it the whole time! What they were hoping for was that I'd forget about it and it would go over their 30 day policy! NIGHTMARE getting refunded to the original form of payment. They gave me store credit after I specifically stated that I didn't want that and wanted my money refunded to me! NEVER EVER AGAIN WILL I ORDER FROM THEM!!!”
“My order placed on 6/15/2024 has not arrived. Attempts to contact company to get answers has been awful.,Now you want me to pay $1.00 (supposedly refundable)to communicate with tech support. NO company who has been paid for a product should require payment to inform customer of order disposition. I will NEVER order from this company again and will inform others of the DANGERS of using this company.”
“A month after ordering, the item has not been received. Filed a case with PayPal as that seems to be my only recourse. Modlily initially responded with an alleged ship date that was a lie. No communication since. This company is a POS scam. DO NOT ORDER FROM THEM!”
