“Horrible service! Ordered on 1/28 and they said I would have the items in 10-12 days. It is now 2/25 and I have still not received the items and have reached out 3 times!”
“Watch out for their misleading ads and the changing prices. You think you're paying one thing and when you get to the shopping cart things add up differently. I don't trust this site.”
“Order the bathing suit from them and received it it had metal on the straps that cut into my skin so I returned it unused asked for a refund My total payment that they took was $50 and 46 cents. My refund for whatever reason is $26. So basically I am getting back half of what I paid for nothing.”
“Their shipping date is weeks after they promise. I ordered 2 item for a vacation one had to be returned, cheaply made and didn't fit. The second item delivery date 2/10/25 still hasn't arrived 2/23/25. It will be delivered the day after I leave for vacation. No more Modlily for me!”
“My order supposedly shipped on February 3rd to New Jersey it is nowhere to be found. Terrible customer service no phone number to contact either.
If I am lucky I will receive the order before my vacation and I need the bathing suits and hopefully they even fit.”
“I ordered a few things in mid-December for my February 1st vacation. Plenty of time, right? As I tracked my order, I saw shipment was stuck at USPS in Woodridge, IL.
Contacted Modlily- no phone number - where they could/would not do anything to release existing order. They resubmitted my order, only to have that also hung up at the same USPS facility.
I never received my order and was so disappointed that Modlily couldn't do more for me. They only wanted to refund me in the form of store credit which is useless since I cannot receive merchandise!! They finally refunded my payment to my original form of payment.
Soooooo disappointed because I love Modlily styles and wanted new things for my Mexico trip. Also disappointed that this dumb problem couldn't be rectified by Modlily.”
“I ordered 5 items late December. I received one but not the other 4.I got on a live chat that said it had been received in the US. I showed them a screenshot where it was “supposedly”received near Chicago IL on January 4th. It is February 13th and I live in Des Moines, IA. about 4 hours from Chicago. Then they said it must have gotten. Guessing by the update on USPS, it never made it there. Anyway i asked for a refund in 2 to 5 days. Keeping my fingers crossed. Sorry for the long me message”
“I ordered five (5) swimsuits in mid January 2025.
I received one (1) of the swimsuits
The other 4 swimsuits have been saying 'in process' since January.
I've emailed them 3 different times with no response.”
“I wouldn't even give this a rating of 1 star! POOR CUSTOMER SERVICE! I have contacted the company numerous times on different dates by completing a ticket about the shirts I returned and never get a response. I included my order number and everything was returned in its original bag with all the tags on. I got them for Christmas and returned them by Dec. 27th.
The pictures were very deceiving and the quality of the material was thin and cheap!
I WILL NEVER ORDER FROM THEM AGAIN AND I AM WARNING ALL MY FRIENDS AND FAMILY NOT TO AS WELL”
“They sent me the wrong item and I returned it in exchange for the correct item. Then they informed me it was out of stock ( still shows the item on line) Refused to give me a full refund. They charged me a usage fee and shipping fees. Basically stole my money”
“Ordered 1 month ago. Credit card charged. Items still not shipped and told I will not receive until the end of the month; 6-7 weeks after placing order. Will not have for upcoming vacation. Unacceptable.”
“Never received swim suit! Was charged for it, shipping information never updated. Do not buy from them! Asked for a refund & no one ever contacted me”
“Too bad you don't have a zero review available. After waiting several weeks my order shows cancelled. For no reason. I tried contacting Modlily several times and go no responses. Then out of the blue my order shows "cancelled" with no explanation. When I finally got ahold of their customer after about 20 tries all they said way "sorry". I paid via Klarna and they said Modlily never contacted them that the order had been cancelled and the only way Klarna can give me a refund is if Modliy contacts them.”
“My first order I got charged for both items in a buy one get one free offer . They refused to give me a refund , credit voucher only. I then tried to return my items because they all stank of cigarette smoke and they again said I could have 35% credit voucher or 20% back to my payment method!I felt I had no choice but to accept the 35% voucher for faulty goods and bought more items . All turned out to be cheap and tacky and nothing like the photos . AVOID these SCAMMERS. They sell shoddy cheap tacky goods and refuse to give your money back even for faulty goods”
“Horrific company!! Bought a swimsuit, it fit but the sewing was awful. I returned it according to their guidelines, after finally getting a shipping label. They charged even though it says first returns labels are free. Two months and 11 emails later I received half of my purchase price. It was pending in my bank and then they rescinded the amount and took it back. I have since never gotten a refund. But they have the swimsuit. !! Buyer beware read the RETURN reviews.”
“I ordered 3 swimsuits and I need to return them as they are not fitting and I don’t want a new size. The proportions are not going to work for me. I emailed them 5 times with no response. I would not recommend this company as their customer service is non-existent.”
