“They should have a zero on here for what I think of this company. Ordered several swimsuit tops and bottoms back in June. Never received. Said it shows delivered to check with the neighbors. Have no neighbors. So they offered to reship. Showed delivered but never received. They offered to refund a portion of my money back to my card back in August. Still haven’t received my refund and it is now the middle of November. When you email them you just got a response that they are working on it but they are behind on refunds. If they are that far behind on refunds then I have to assume that nobody is receiving anything. DO NOT ORDER FROM THIS COMPANY. They will take your money and just give you the run around until you finally just give up.”
“The shirts I ordered did not fit so returned them and exchanged them for the proper size. They were pictured as 3/4 sleeves and that's what I got the first time but the exchanged shirts had sleeves so long they completely covered my hands!!! Not going thru the hassle of returning them again. Heaven only knows what I would get next!!”
“Tried to cancel my order as my CC was charged extra $50 on top of invoice price. Swim suits shipped anyway. Quality of fabric and make ok, but too short in length. I’ve just spent 2 hours trying to complete Return paperwork. Think I will cut my losses. They have reduced the $ value of my returns, and I have to pay the freight back to them. Never will I order from this company again. Lesson learnt. 🤬”
“Not happy! Don’t buy there products. They take your money and don’t send you what you purchased and they don’t what to refund you as well. They are nothing but a scam.”
“I read the reviews here and I got very nervous, expected the worst.
What actually happened? I got my shipment sooner than expected, and all the items were true to size.
I am very satisfied with this company.
now to be fair I haven't worn the suits in chlorine yet and I don't know how durable they are but with all that being said shipment was prompt, quality was good, size ran true.
I will be ordering from them again”
“I ordered a shirt. It came XL so I want to return it.
It is absolutely a nightmare to tru to return an item.
I think I will count my loss and never order from this website again.”
“I would never recommend Modlily. My parcel never arrived and I.am.baving terrible.time.fettkng my money refunded
They want to refund it onto.my account but I want it back.on card which it.was.purchased with
No.way of speaking to.any one direct
A very frustrating and terrible.first time.experienxw”
“Never got what I ordered. Got a message that it was delivered two days ago, not so. Also, trying to find phone number to see where package is, can't find how to reach out to them. Not a happy customer.”
“Really wanted to give 0 stars. Ordered swimsuits that I never received. Offered 60% refund that I also never received. They claimed my order was delivered (after 4 weeks waiting) and suggested I check with my neighbors. I would tell everyone to NEVER order from this company.”
“Clothing looks nothing like the picture. When I returned my order they said the items did not meet the return criteria that one of the items had a peculiar smell and they didn't receive the item. How can an item smell if they didn't receive it. They will do whatever they can to not give the full refund. I never even tried any of the items on because they were so ugly. DO NOT BUY ANYTHING FROM MODILIY!”
“I ordered a bathing suit and the quality was horrendous. I saw the reviews but thought maybe, just maybe, it wouldn’t happen to me. The return policy was crazy so I just threw the thing away. STAY AWAY FROM
THIS COMPANY. THE PRODUCTS ARE CHEAPLY MADE.”
“I ordered items that looked great on their site received them like a week later the quality and sizing was horrible contacting their customer service department and told me it was over 30 days they were wrong then they proceeded to tell me my items were a flash sale well only one item was so I can deal with the one item but the other two items were full price and the quality is horrible I am still dealing with them not wanting to refund me at all trying to give me a discount I will never order from this company at all and my products were shipped out of new jersey from a second hand shop I'm out $72.00 I will still be working on this buyers beware their refund policy is not what they say”
“They don't deserve 1 star in my opinion. I placed and order in June and have not received it yet! I have asked for a refund and have yet to receive it!”
“Australian buyers beware. I bought 3 items all too small including a bathing suit, although we're true to advertisement. Return policy is poor as you have to return to either UK, USA or Canada at your own expense as they have no warehouse in Australia.”
“The quality of their clothing and their refund policy are horrible. I sent them an email about my concerns and I received a thank you for shopping at Modlily! Clearly a computer generated
response. Everything was shipped from and returned to an address in Ajax Ontario. Don't waste your money”
“Poor dress quality. No receipt included with purchase. No customer service to contact. Email address given doesn’t work. Had to go through credit card company to dispute the charge and get money back”
