“Look out for deals that don't work when you get down to paying for your order.
Modlily offered a 4th item free if you order three items. I put 4 items in my cart but it never showed that one of the items was free so I removed 1 item (because I only wanted it if it was free). It took me forever to find a way to talk to them, which was only a live chat. I told them I wanted my free item and they responded that I had to buy two more items to get one free. It was an hour long conversation where I could not get them to send me my free item or cancel my order and try ordering again with their coupon. Neither was an option. I had to buy more items. They DO NOT honor their advertised coupon deals!!”
“If everything is fine you have no problems. If you need a refund good luck. This is my fifth call to get a defund on a product that was cancelled. All I get is the run around and no credit to my account. Very disappointed! Thus completely unacceptable.”
“I ordered 2 bathing suits on June 10th. They took payment right away prior to shipping. It’s the end of July and have not cried my items and customer service is ignoring my requests for a refund.”
“Impossible to return item for full refund if at all. I wish I had read the reviews on this website before believing their advertising “free returns.” This has happened to me before with another named company. The packaging and inability to return were the same. Both were Chinese companies. Be more careful than I have been. Read the fine print and beware there may be one scammer going under different named companies.”
“If I could give it a negative 5 I would. Since it is a Chinese company, their sizing is completely wrong. Second the merchandise is of poor/cheap quality. Don’t try to make a return even if your items were eligible for return, they will make up reasons why they cannot refund you. I have contacted my bank and put in a claim. This company is a scam. Buyer beware.”
“Took about 3 weeks to receive. Returned everything and used their label. I finally had to check with them to see if received because it didn't move for 2 weeks (based on tracker) of being at the same location. They had it the whole time! What they were hoping for was that I'd forget about it and it would go over their 30 day policy! NIGHTMARE getting refunded to the original form of payment. They gave me store credit after I specifically stated that I didn't want that and wanted my money refunded to me! NEVER EVER AGAIN WILL I ORDER FROM THEM!!!”
“Modlily has a good selection but I’d never order again from them. It takes forever to get your order and returns are difficult . I’ve been waiting for 4 weeks to receive my bathing suits , half the summer is gone. I still haven’t gotten them yet. If your use to Amazon , then don’t order from Modlily!”
“My order placed on 6/15/2024 has not arrived. Attempts to contact company to get answers has been awful.,Now you want me to pay $1.00 (supposedly refundable)to communicate with tech support. NO company who has been paid for a product should require payment to inform customer of order disposition. I will NEVER order from this company again and will inform others of the DANGERS of using this company.”
“A month after ordering, the item has not been received. Filed a case with PayPal as that seems to be my only recourse. Modlily initially responded with an alleged ship date that was a lie. No communication since. This company is a POS scam. DO NOT ORDER FROM THEM!”
“I order 5 shirts from Modlily. All 5 just arrived at the same time and it only took about 2 weeks from the time I ordered. I ordered Larges amd every one of them fit. The shirts really do look like the shirts pictured. Would order from them again.”
“I returned items and they said they put it on a store credit and did not refund my credit card!!
They are a fraudulent company and took my money!!!!!
7/11/2024
I’m going to file charges!!!!👎👎👎👎”
