Molly Mutt Reviews

Name: Molly Mutt
Address: 2855 Mandela Pkwy, Suite 11, Oakland, California
Rating: 4.88

4.9 Rating 2,864 Reviews

98 %

of reviewers recommend Molly Mutt

4.9

Based on 2,864 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Molly Mutt:

Your dog deserves the best! Molly Mutt makes gorgeous dog products with Earth-friendly designs that are both comfortable & comforting.

Visit Website

Phone:

(510) 238-8400

Email:

help@mollymutt.com

Location:

2855 Mandela Pkwy, Suite 11,
Oakland
California
94608

Molly Mutt 5 star review on 2nd May 2024

1045

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. They sent me someone else’s personalized bed and then never sent me what I ordered. I placed my order May 14th and received the (wrong) items within three days. I notified them immediately of the mistake and they said they shipped out the correct order. I never received it. It has been almost four weeks! I am a COVID doctor and was unable to go to the post office since I cannot expose others so I was just now able to mail out the incorrect items since I now am no longer interested in having any of their products due to poor customer support. They also asked me to return everything in my order instead of just the incorrect item which is so ubsurd since they haven’t even sent me my actual bed yet. I ordered the bed online since I could not go to any shops and one month later, I still have nothing to show my dog. I include a picture of their subpar embroidery job.”

Helpful Report

Posted 3 years ago

this is definitely a poor experience and we apologize for all the issues. it looks like you received a cover we were working on to fix the embroidery—we have no idea how it ended up in your package! a replacement should have been sent right away, and that it wasn't is a failure on our part. we have since implemented new procedures when passing along customer issues to our warehouse team. your order has been refunded in full and we reached out to you via email to help fix our error. we're very sorry for the inconvenience.

Posted 3 years ago

Molly Mutt is rated 4.9 based on 2,864 reviews