Molly Mutt Reviews

Name: Molly Mutt
Address: 2855 Mandela Pkwy, Suite 11, Oakland, California
Rating: 4.89

4.9 Rating 2,724 Reviews

98 %

of reviewers recommend Molly Mutt

4.9

Based on 2,724 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Molly Mutt:

Your dog deserves the best! Molly Mutt makes gorgeous dog products with Earth-friendly designs that are both comfortable & comforting.

Visit Website

Phone:

(510) 238-8400

Email:

help@mollymutt.com

Location:

2855 Mandela Pkwy, Suite 11,
Oakland
California
94608

Molly Mutt 5 star review on 2nd December 2023

975

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We haven't recieved our order yet. Can you please look into where it is?”

Helpful Report

Posted 4 months ago

hi Ruth, our warehouse manager responded to your email yesterday afternoon. your package has left Sydney and should hopefully be delivered in the next few days. apologies for any delay. once you get your order, it would be immensely helpful if you came back to update your review. many thanks and please let us know if you need anything else.

Posted 4 months ago

“I was looking forward to receiving our first Molly Mutt dog bed, but it never arrived. My shipment was delayed - eventually lost by FedEx. When I called Molly Mutt, their customer service was initially very helpful. They contacted FedEx and emailed me promptly to let me know the package should arrive shortly. However, a week and a half later I still haven’t received the dog bed and the customer service is totally unresponsive to my emails. At this point I would just like a refund.”

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Posted 6 months ago

hi Erin, Fedex has declared the package as lost and we will reship your items tomorrow. our help inbox is busier than normal due to our Memorial Day sale, so i apologize for the delay in replying to your messages.

Posted 6 months ago

“I really wanted to love these couch covers. In the pictures they are green, but the ones I received are grey. They have been on my couch for less than a week and already have a small tear. For years, I’ve bought inexpensive couch covers that didn’t last, so I figured I would go for a more expensive brand. I spent a lot of money on these couch covers, and I’m so disappointed. I’m a teacher and a single parent, so I really don’t have money to splurge on expensive things like this. On the other hand, I often end up saving money when I buy the more expensive brands because those companies stand behind their products. Unfortunately, I never heard back from this company’s customer service. I can’t recommend.”

Helpful Report

Posted 1 year ago

Hi Jenny, I’m so sorry these couch covers aren’t going to work out for you. We’d be happy to take back anything that’s gently used and undamaged. We describe our forever young print as a “muted green” on our site to help customers get a better idea of the color. We know color is subjective, so we do our absolute best to properly display our prints online. Unfortunately, this can be quite hard given all of the devices and screen calibration combinations out there. We think "muted green" is an accurate description of the color, but we understand you could see it as more of a grey. As for your customer service point, I see an email from you sent Tuesday afternoon (around 42 hours ago). We do our absolute best to get back to customers within 24 hours, but it can end up being closer to 48 hours during peak shopping periods — like the current holiday rush. We 100% stand behind our products and we’d be happy to discuss your issue(s) further. Feel free to give us a call at 510-238-8400 — one of the two co-founders or I answer all customer service calls. Best, molly mutt help help@mollymutt.com

Posted 1 year ago

“My dog's new bed arrived and it had such a strong chemical smell that I had to put it down in the basement. It has been there for more than 4 full days and still it smells. I called customer service multiple times, and the phone either sends you to voicemail after telling you their business hours (I called during their business hours every time), or the one time someone answered he told me he meant to pick up another line and they would call me back, or to call back. Of course no one called me back, and their phones still go straight to voicemail. I don't recommend Molly Mutt if you want a natural product or customer service.”

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Posted 1 year ago

hi there, sorry we weren't able to answer the phone when you called! we're a very small team and one of our co-founders is taking a much-needed vacation. so, we're all having to pitch in to pack orders in the warehouse and customer service phone calls and emails are being returned in the evenings. as for the smell, that is the all natural lanolin from the wool inside the crate pad insert. it is 100% all natural and contains no harmful chemicals: - no flame retardants - no pesticides - no phthalates - no PBDEs to help with the lanolin smell, please try leaving the insert in direct sunlight during the warmest hours of the day. the warmth from the sunlight helps to "refresh" the wool. we also have an all natural deodorizer that eliminates odor: https://www.mollymutt.com/fresh-pet-odor-eliminator/ my apologies again for the delayed response. we're working as quickly as we can!

Posted 1 year ago

“I measured my kennel & chose the cover that matched my measurement but the cover is too large & unfortunately you can’t return”

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Posted 1 year ago

Kimberly, Unless we custom make an item for you returns are always accepted at Molly Mutt. Simply send back the crate cover and once we receive it we'll issue you a full refund.

Posted 1 year ago

“This product was falsely advertised as 100% cotton, which is why I bought it. It came to me with a sticker over the label that says 100% polyester. What a waste of time and money.”

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Posted 1 year ago

Hi Max, We make 4 designs that are for "indoor/outdoor" use, and those 4 designs have both a water-resistant and sun resistant application on them. We try to identify those 4 designs as clearly as we can as being made from 100% polyester - and we're sorry that wasn't clear to you when you made your purchase. The 4 designs are: - Panama (the design you selected) - the iron sea - gorgeous beasts - mystery of love We are happy to exchange the cover you have for any of the 25+ designs of 100% cotton canvas - including the "carefree" design which is a similar tropical design to the "Panama" design you selected. Just let us know by return email which design you want and we'll be happy to send it to you for no charge.

Posted 1 year ago

“Very disappointed. Not durable at all; didn't even last one week. I was trying to invest in something that would last. This is not it. I guess I'll have to go back to buying cheap cushions every month. I can't afford to buy a new Molly Mutt cover every month, let alone every week.”

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Posted 1 year ago

we're happy to help - please send us an email help@mollymutt.com and include photos of the damage so we can take a look.

Posted 1 year ago

“I never received mine...”

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Posted 1 year ago

hi Piper, i checked the tracking and it shows "returned to sender" because of the error "No Such Number." this usually indicates a mistyped address or some other address error. please contact us at help@mollymutt.com or 510-238-8400 so we can clear this up for you.

Posted 1 year ago

“I still haven’t received my purchase”

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Posted 1 year ago

hi Linda, we're very sorry about the shipping delay! the most recent update, from today, shows the following: Wed, Jan 19, 2022 - CARRINGTON AU - At local FedEx facility: Package not due for delivery Mon, Jan 17, 2022 - CARRINGTON AU - Local Delay: Delay beyond our control we've asked our Fedex rep to see if they can get the package out for delivery, but it might also be helpful to call your local office (with your tracking number) to see if they have any updates. we apologize again for Fedex's delay and we hope you'll consider updating your review of us once your package arrives. best, the molly mutt team

Posted 1 year ago

“Dog tore it apart on night one”

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Posted 1 year ago

“We are still waiting for our delivery...where is it?”

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Posted 2 years ago

Hi Ed, We apologize for the lengthy delivery on your order - we shipped it the day that you ordered it but unfortunately it appears to have gotten stuck in the system with USPS. Tracking just showed up today that it is near you - hopefully it will be delivered to you now ASAP!

Posted 2 years ago

“My order never came.”

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Posted 2 years ago

Hi Margaret - We shipped your order out the same day that you ordered it, and we sent it to you by USPS Priority Mail Service so it would get to you as quickly as possible! Since you are right down the highway from us here in California - that delivery should have reached you a week ago. However if you look on the tracking details, you can see that for some reason USPS decided to send your package to Honolulu, HI before they delivered it to you. Fortunately according to USPS tracking the item is being delivered to you today. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511298370519077847

Posted 2 years ago

“Cant right one fed ex has not delivered it very disappointed it ua birthday gift”

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Posted 3 years ago

we're so sorry about the delivery delay! as you know, once we hand off a package to Fedex we don't have any control over its delivery. i checked the tracking for your package and on 10/2 it noted, "Delivery exception - Incorrect address." please contact us at help@mollymutt.com so we can try to clear up this incorrect address issue. we're very sorry for the inconvenience!

Posted 3 years ago

“I spent a lot on this product and the filling is not full enough for the duvet. I am very disappointed :(”

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Posted 3 years ago

hi Christine, we gave a call shortly after we saw this review and we appreciate the photo you were able to send over. we're sending you a new insert today with a prepaid label to return the other insert.

Posted 3 years ago

“Sent the wrong duvet. Ordered I'm a realist but the duvet is beige.”

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Posted 3 years ago

“By the time you stuff them with blankets and such they are so heavy and lumpy. I bought three and my dogs won’t even lay on them!!”

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Posted 3 years ago

Thank you very much for contacting us! To both control the weight and provide a soft, fluffy bed we recommend using pillows, comforters, and even lightweight sleeping bags. Use them as the "top layer" and you'll both control the weight, and provide soft and even looking beds.

Posted 3 years ago

“For the money.. I could have went to pet smart. Wool insert seams have already failed. Great idea though. Can save the cover at least.”

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Posted 3 years ago

Hi Arin - we've never had any issues with the seams on our wool inserts before, but whatever the problem is I'm sure we can fix it and make it right for you. Please reach out to help@mollymutt.com and we'll be glad to fix whatever needs fixing for you

Posted 3 years ago

“I never received my item.”

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Posted 3 years ago

we're very sorry to hear that! the tracking shows it was delivered "at the front door or porch at 2:43 pm on June 26." please contact us at help@mollymutt.com so we can help.

Posted 3 years ago

“Awful experience. They sent me someone else’s personalized bed and then never sent me what I ordered. I placed my order May 14th and received the (wrong) items within three days. I notified them immediately of the mistake and they said they shipped out the correct order. I never received it. It has been almost four weeks! I am a COVID doctor and was unable to go to the post office since I cannot expose others so I was just now able to mail out the incorrect items since I now am no longer interested in having any of their products due to poor customer support. They also asked me to return everything in my order instead of just the incorrect item which is so ubsurd since they haven’t even sent me my actual bed yet. I ordered the bed online since I could not go to any shops and one month later, I still have nothing to show my dog. I include a picture of their subpar embroidery job.”

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Posted 3 years ago

this is definitely a poor experience and we apologize for all the issues. it looks like you received a cover we were working on to fix the embroidery—we have no idea how it ended up in your package! a replacement should have been sent right away, and that it wasn't is a failure on our part. we have since implemented new procedures when passing along customer issues to our warehouse team. your order has been refunded in full and we reached out to you via email to help fix our error. we're very sorry for the inconvenience.

Posted 3 years ago

Molly Mutt is rated 4.9 based on 2,724 reviews