Molly Mutt Reviews

Name: Molly Mutt
Address: 2855 Mandela Pkwy, Suite 11, Oakland, California
Rating: 4.87

4.9 Rating 3,161 Reviews

97 %

of reviewers recommend Molly Mutt

4.9

Based on 3,161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Mutt:

Your dog deserves the best! Molly Mutt makes gorgeous dog products with Earth-friendly designs that are both comfortable & comforting.

Visit Website

Phone:

(510) 238-8400

Email:

help@mollymutt.com

Location:

2855 Mandela Pkwy, Suite 11,
Oakland
California
94608

Molly Mutt 5 star review on 22nd November 2025

1157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent correspondence to you the day I received the bed. I need to return it and still have not heard from you.”

Helpful Report

Posted 5 years ago

Hi Angie, Unfortunately we don't have any record of an email from you? Regardless, returns of unused items are never a problem at Molly Mutt. Simply download the return form from the info section of our website, fill it out and enclose it along with the item. Here is a link to the return form https://www.dropbox.com/s/gtbko55vt6gqr1r/1-return-exchange-form-2020.pdf?dl=0 Once we receive the item we issue a full refund - Molly Mutt never applies a restocking or other fee.

Posted 5 years ago

“I paid extra to get faster shipping and did not receive my package on time. I would like a refund for the expedited shipping.”

Helpful Report

Posted 5 years ago

that's major mistake and it should not have happened. we apologize for the inconvenience! we processed your shipping refund just now and it should show up in the next 24 hours. we're very sorry and we hope you give us chance to make it right in the future. be well.

Posted 5 years ago

“Great concept, difficult execution if you want anything beyond a small bed. I purchased the huge, not taking into consideration the amount of "stuff" it would take to fill it. I was able to fill it after parting with things I wasn't originally intending too. The bed is just not comfortable, however. I can't imagine unless you have all plush clothes and pillows to fill it with that it would ever be truly comfortable. The dogs haven't slept on it in a week. I think the waterproof liner is also hot and noisy which deters them. Again, I love the concept, but it just was not a good purchase for my little dog family.”

Helpful Report

Posted 5 years ago

“I was vey disappointed to see that the cover was made in China.Given the higher than average cost compared to other dog beds I assumed that the covers were made in the USA .”

Helpful Report

Posted 5 years ago

Hi Leigh - we appreciate your feedback and comments. We design all of our products here in Oakland, CA and we make everything we can here in California as well. Unfortunately for a company like ours that designs our own printed fabrics, the infrastructure for that type of textile manufacturing doesn't really exist in the US any longer, and hasn't for many years. We are very proud of the quality and safety of our products and are constantly working to make small improvements so that our customers continue to get the very best quality, design, and value from Molly Mutt.

Posted 5 years ago

“No instructions. Watched video need more instructions.”

Helpful Report

Posted 5 years ago

hi kelly, we're not exactly sure what the issue is, but we're happy to help! you can contact us any time at help@mollymutt.com and via phone at (510) 238-8400 M-F 9-3 pm PT with questions. please reach out so we can help you with this issue.

Posted 5 years ago

“I just received my package and the dog bed deodorizer spray leaked all over everything...half the bottle is gone 😖”

Helpful Report

Posted 5 years ago

Hi Wendy, Well that's not a very good free gift now is it? We'll be happy to send out another bottle for you. Did anything else get damaged? If so we'll be happy to replace. We've so sorry for the inconvenience

Posted 5 years ago

Molly Mutt is rated 4.9 based on 3,161 reviews