Money Expert Reviews

1.51 Rating 43 Reviews
12 %
of reviewers recommend Money Expert
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Telephone
Visit Website

Write Your review

Tell us how Money Expert made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Knocked at my door saying that they were there to advise me on saving my on my energy. I asked them what they were selling and they claimed not to be selling anything, that they were in the area to provide advice. I asked them if they were some kind of government sponsored service and they had to admit they weren’t so I asked them again what they wanted. They got quite rude at this point so I shut the door on them.
Helpful Report
Posted 1 week ago
SCAM! Came to my door suggesting they were there on behalf of British Gas. Felt very uncomfortable the whole way through - please be careful
Helpful Report
Posted 2 weeks ago
The agent came unprompted, wore a high-visibility vest, claimed to be working on behalf of BT, said my neighbour Lindsey complained about fluctuating internet connection (I have no neighbour by that name) started asking questions about my Internet provider, how long I have been with them, how much I pay. Then I saw the lanyard around his neck: Money Expert, so I told him: "You are not with BT, are you?" and avoided his nosey questions. Very scammy.
Helpful Report
Posted 1 month ago
Expected to be transferred in about 21 days, nothing happened and when I spoke to a person she said nothing can be done maybe I have bad credit!!! Did I want another tariff? Not with you if you cant be bothered to follow up. Thought you took the stress out of switching
Helpful Report
Posted 1 month ago
great service and pretty knowledgeable staff. girl came round about broadband prices and reduced my sky bill down from £130 to £54
Helpful Report
Posted 1 month ago
I am no longer interested. Agreeing to this in the first place was a mistake. I have been trying to contact you for cancellation. Just cancell the appointment.
Helpful Report
Posted 2 months ago
My mother who suffers with alzheimer's received a cold call from these lowlifes and after advising the caller Ryah she had dementia this lowlife continued the call and had her so confused she ended up being signed up to change Gas & phone and broadband. Luckily enough I have managed to cancel today but no apologies from these lowlifes at all!! Only * as can't put NONE!!!
Helpful Report
Posted 4 months ago
Rude salesperson called Chris. Number didn’t even show up. Refused to take me off calling list. Not sure how I even got there. Continually rings on unwanted, unrequested reasons.
Helpful Report
Posted 4 months ago
The salesman came to the door and kept asking me questions and I was extremely scared as I am a student who lives alone and has no understanding in money really. Ended with me crying because I was so confused as to what they wanted. Now they keep calling me every 2 days and idk what to do. Not trustworthy. Awful people
Helpful Report
Posted 8 months ago
Disgraceful. Mask-wearing cold-calling salesman arrived on our doorstep in the midst of a pandemic claiming he was there on behalf of BT (not so!). He mendaciously told us that many of our neighbours had complained about their broadband. This is a shifty outfit and will be reported to Trading Standards.
Helpful Report
Posted 9 months ago
Came to the door in mask saying I'd had some complaints from the neighbours... (after a long pause) about their broadband prices and performance. It felt like it was some kind of sales technique to put me on the back foot... an unpleasant way to address someone as cold caller on their doorstep...
Helpful Report
Posted 9 months ago
Lousy company with bankrupt ethics AVOID I'm sorry but the review bombing of 5* reviews on Trustpilot is beyond ridiculous. The amount of "customer" on the first review giving Money (Scummy) Expert 5 stars. I'm calling bull. I thought my experience was unique and then I came across a ThisIsMoney article on the web. "Doorstep broadband sharks risking lives to rip you off: Rogue salesmen exploit lockdown and lie their way to profits while flouting Covid rules" Who does this refer to? Peeps working for Scummy Expert. Scummy Expert have totally lost control of their door to.door operation. Need more evidence? Search Twitter on the handle moneyexpertuk and see how Scummy Expert staff stuck two fingers up to lockdown rules trying to pass themselves off as an "essential service" ... People all over the country telling Scummy Expert where to go with their flouting lockdown rules and putting the nations health at risk. And how did Scummy Expert respond? By trying to cover their tracks and deleting their social media accounts. The Daily Mail nailed them and Scummy Expert couldn't handle it. Don't trust Scummy Expert with their gutter ethics and bogus sales pitches. Use an independent switching site and put an end to these shameless profiteering leeches. If these sleazebags are ignoring cold calling signs (and they do, they don't give a stuff) report them to Trading Standards and the police. Their dirtbag practices have been around for years - go to any forum / facebook and see what this nasty two-faced greedy money grabbing commission-hungry bunch of parasites are like.
Helpful Report
Posted 9 months ago
Ring on doorbell this afternoon. Pleasant enough chap, wearing full face shield and social distancing claiming to be on behalf of BT/ Money Expert. but...cold calling and during a Pandemic! I have also sent an email to BT’s CEO expressing my displeasure.
Helpful Report
Posted 9 months ago
Door knockers on comission fraudulently implying they're from the telecommunications infrastructure, and lying through their teeth when caught out.
Helpful Report
Posted 9 months ago
Cold caller - claiming to be working with BT. Told her that I was not interested. she continued to ask questions. I told her I was in a contract, still 8mths to go and that seemed to change her stance. I also told her that I am not a fan of BT and would never switch to them and would never switch to a cold caller.
Helpful Report
Posted 9 months ago
Going door to door whilst in National Lockdown. Man told me he was authorised by the police. I challenged this with him and he admitted it was a lie. No sanitiser whilst going door to door ringing bells and touching door knickers. Totally irresponsible
Helpful Report
Posted 9 months ago
Charles came to my door the other day, he was so friendly and helpful, even his cheesy jokes you had to laugh at. He also saved me a lot of money for my energy and was very clear and explained everything so well. Had a shield on to keep us safe and kept at least two metres
Helpful Report
Posted 10 months ago
Stop people knocking at doors in lockdown! Irresponsible!
Helpful Report
Posted 10 months ago
One star is too many. Within less than 5 minutes two separate door to door salespeople from Money Expert have called at our home today 13th November 2020. THEY BOTH COMPLETELY IGNORED OUR "NO CALLERS WITHOUT AN APPOINTMENT SIGN WHICH IS SELF EXPLANATORY AND IN PLAIN SIGHT. Our no callers sign was pointed out to the first caller BUT HE CARRIED ON claiming he was in the area on behalf of BT which is misleading. That was bad enough but then to be disturbed a 2nd time WITHIN 5 minutes by this time a female caller wearing the same Money Expert corporate clothing is appalling. THIS IS DURING A GLOBAL PANDEMIC AND IN THE 2nd WEEK OF LOCKDOWN!!!!!!!!!! DISGRACEFUL. BASIC TRAINING SHOULD INCLUDE RESPECT FOR SIGNAGE WHICH IS THERE FOR A REASON, DO THEY REALLY THINK THEY HAVE ANY CHANCE OF MAKING A SALE WHEN THEY HAVE DELIBERATELY IGNORED A POLITE NOTICE. THERE IS NO CONSIDERATION OR CARE FOR WHO THEY DISTURB.....SHIFT WORKERS, ELDERLY, DISABLED, FAMILIES WITH YOUNG CHILDREN etc
Helpful Report
Posted 10 months ago
This company keeps calling me even though I keep saying no and have asked to be removed from their systems. They call off a withheld number at stupid times - 8pm on a Saturday - so I immediately think it’s something important because my mother’s care agency also calls off a withheld number. You don’t expect to be cold called off a withheld number at 8pm on a Saturday so it’s purely to get you to answer. They initially came to my door TWO years ago and convinced me to switch to boost energy after telling me I could save literally PENCE on my current supplier. Found out after switching that I didn’t even have the proper meter so my switch was cancelled. Ever since, they won’t stop calling me and I can’t do anything about it because they’re calling off a withheld number. Disgusting practises.
Helpful Report
Posted 10 months ago
Money Expert is rated 1.51 based on 43 reviews