Monzo Reviews

Name: Monzo
Rating: 1.59

1.6 Rating 227 Reviews

15 %

of reviewers recommend Monzo

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1.6

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Anonymous

Anonymous // 01/01/2019

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“Absolutely terrible customer service set up. The bank works well when you do not require any assistance but as soon as you have any type of issue that requires customer support you may as well talk to a wall. You must use the in app chat to speak with them and you get passed from auto bot to auto bot, pretending they’re humans, constantly telling you how sorry they are in vague auto messages. Once you do finally speak to a person they’re never able to help you and continually pass the query to another person until you eventually get told they’ll resolve it via email within 12 business days. They don’t know their ar*e from their elbow and just simply aren’t equipped to help in any meaningful way when problems arise. My business partner had his phone stolen and debit card stolen so I tried to contact Monzo to tell them not to allow any transactions to occur on our JOINT business account. They refused my request and said he had to contact us through the app. An impossible request if you’ve had your phone stolen. So even though I informed them by chat and phone this allowed the person to spend over £1,000 on his card before it was blocked and thus far after 11 days we have still not had a refund nor any meaningful response to show they’ve taken any action. They continually refuse to speak with me on the matter, claiming it has to be the cardholder, even though it is a joint business account with 3 signatories so it isn’t 1 persons money lost it’s a limited company with 3 directors. They do not care and their customer service is as fake as it gets as an online business. Do not be fooled by the ease of certain aspects of this bank, when something goes wrong you will not get any help and be left to pay the price.”

Helpful Report

Posted 1 year ago

“Stay far away from this company Monzo for absolutely no reason froze my partners account whilst trying to make a purchase. They have absolutely no explaination, no time line and absolutely no correspondence or help with this issue. We got the same message over again in the online app and the phone line customer service was absolutely useless and kept telling us that their team would contact us. Needless to say, we couldn’t pay any bills during this time and defaulted on a rent payment. This left us with no way to pay for food, transport, anything. I don’t think I need to explain how that left us feeling. During this period I found that we weren’t the only ones, this has been flagged up by multiple online sources forums and watchdog. This has happened to so many people and it is utterly cruel and sickening. If you want to join a bank that could cut off access to your own money for no reason at any time and no way of contacting anyone to help you then go for it. They offer no sympathy and I imagine there will be some lawsuits on their plates pretty soon!”

Helpful Report

Posted 1 year ago

“Don’t put your hard earned money with Monzo if you don’t want them to freeze your account completely without checking first that you are buying a car with your insurance complaint money that had paid out for an accident ! Tgey have now left me high and dry”

Helpful Report

Posted 1 year ago

“They provide the worst customer service ever encountered and then just escalate to a complaints team who hope you will go away given how long it takes for them to respond. When you do reach someone on their chat in app, all you get back is scripted responses. If you get someone on the phone they tell you they can’t help and mislead you into thinking they’re setting up a call back with someone who can. I had the misfortune of being on a call which was clearly a call centre and heard two of the team in the background verbally abusing a customer after a call and taking great joy in the fact that said customer had been shut down and knew nothing. Businesses like this are great until you actually need customer service and my experience has been utterly appalling. I’d advise anyone considering using them to look elsewhere as there are much better options available.”

Helpful Report

Posted 1 year ago

“I attempted to open an account for my son in the autumn and then decided during the process to open an account elsewhere. Just after Christmas I tried to open an account in my name. Monzo have been able to separate my email from the original application. In fact it appears that the account is now a mixture of my son’s and my details as now neither of our ID matches the name or dob on the account. I’ve had lots of back and forth with various customer service reps who tell me to re-upload my ID and alternate between calling me my and my son’s name. It has been a maddening experience and perfect example of “computer says no”. I think I’m going to opt for a bank with branches and human beings now!”

Helpful Report

Posted 1 year ago

“Monzo closed my account without telling me a reason i had my first Monzo card which i reported because i saw some transactions that was not me right then after they blocked it they sent me a second replacement card and for no reason they blocked it on the same day it arrived then they just let me know we are closing ur account then they send me a third replacement card and now i can't activate it because they have closed my fricking account Monzo this is unacceptable and disgusting of ur customer service terrible”

Helpful Report

Posted 1 year ago

“A truly dreadful ‘organisation’ run totally by Artificial Intelligence. I had thousands of pounds taken from my account by a third party without my authority. Monzo allowed this to happen and despite 100’s of emails they do NOTHING. Do not risk your money with this lousy outfit.”

Helpful Report

Posted 1 year ago

“Had issues with a basketball broadcasting service that took money from me and as I reported it as fraud and provided proof even of other people online all saying the same thing about it they just ignored me and said they can't help Skip to today 19/12/2023 Spending my money for whatever (dont have to tell them at all) and the blocked my account, after I told them I'm happy to prove to them who I am and even facetime they kept asking illegally about my spending.. so basically I don't recommend them as they really don't help you when you need them and they waste your time when you are using YOUR money 💁”

Helpful Report

Posted 1 year ago

“Aweful customer services,the app is so delayed each time you ask a question and they all seem to say the same thing and not know how to deal with basic things.”

Helpful Report

Posted 1 year ago

“Ordered a product that was faulty was told send it back I’d get a refund but the seller lied took the return and stole my money Monzo refuse to open a dispute despite mountains of evidence showing it was returned and they would refund when it was returned, staff were extremely rude so contacted the ombudsman and am leaving this scam of a company”

Helpful Report

Posted 1 year ago

“Monzo have frozen my personal and business accounts with no explanation and given me no time frame of when this will be looked into.”

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Posted 1 year ago

“Aweful service from this bank stay well clear. If you have problems getting an account try think money they are great”

Helpful Report

Posted 1 year ago

“spend weeks to open account finally manage it start using account upgrade to premier put money to savings account ect And just mention I have company in UK but not living there I am living in channel island. So after using it for couple weeks get message from Monzo the freeze bank account to check as standard procedure which is fine I give them all info the ask I book boat tonight for trip to UK put all money for travel to Monzo and guess what the block the account and offering refund of my money in 2-4 weeks .what a joker bank waste of time nothing more 😡😡😡😡”

Monzo 1 star review on 12th December 2023

Helpful Report

Posted 1 year ago

“DISGUSTING AND DISGRACEFUL, closed my account and left me with zero money, I rang and ‘failed security’ because I couldn’t name a pot I created 4 years ago?! The South African lady helping me was so rude, she hung up. I am taking you to court. Absolute scum”

Helpful Report

Posted 1 year ago

“Awful waste of time. Denied me an account for reasons 'they can't go into' although my credit score is excellent and I earn a great salary. I guess I'll take my business elsewhere.”

Helpful Report

Posted 1 year ago

“Monzo shut my account down and have put something against my name for getting sent money from a friend. I have sent letter after letter to try and get this sorted. 3 years on and still hasn't been resolved. Absolute shambles of a bank.”

Helpful Report

Posted 1 year ago

“Awful bank! Shut me down due to not being able to back up three transactions under £50 to friends and family! Also stopped me from getting an account anywhere else! Scumbags as they hold your money too! Avoid!!!”

Helpful Report

Posted 1 year ago

“Monzo Bank is the worst bank I have ever dealt with. Monzo bank allowed 3 unauthorised transactions to be taken from my account (more than 355 euros). I reported the problem over 2 weeks ago and I have explained that I am in financial difficulty and there is serious customer detriment as a result of their action. I contact them most days repeating this and asking that they refund my money - however all I get is "I am so sorry for the delay" and "thanks for your patience". The Monzo team hide behind email and text "chat" and have no interest or ability to call you to talk to you to resolve the problem. Their processes are such that they ask actively encourage customers to send in personal data and documents by insecure email. Do not use this bank under any circumstances!!! People can take money from your account and you cannot stop it, and once it happens it may take weeks or months or even longer to get your money back. If you want to keep your money and you account safe, I strongly recommend that you choose a different bank!”

Helpful Report

Posted 1 year ago

“Monzo blocked my card while I was travelling. Didn‘t give me a reason, and support team was not able to help. It’s now day 3 of not having access to money while in a foreign country”

Helpful Report

Posted 1 year ago

“Terrible customer services, in the space of 6 weeks since I Opened a bank account with them, my account has been frozen twice, last time started 9 days ago and is still blocked, would not recommend to my worst enemy! Of course no explanations given as to why my account is frozen, maybe they are freely profiting from my deposit”

Helpful Report

Posted 1 year ago

Monzo is rated 1.6 based on 227 reviews