Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent all round service”

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Posted 10 months ago

“Fantastic! 😄”

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Posted 10 months ago

“Excellent service at a very reasonable price”

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Posted 10 months ago

“Great price, product and service. Perfect!”

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Posted 11 months ago

“Very happy with the purchase.”

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Posted 11 months ago

“Excellent customer support, quality products delivered before 1pm next day. Simply a fast efficient responsive service.”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“Super quick, fits all OK”

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Posted 11 months ago

“Good service and delivered”

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Posted 11 months ago

“Best thing i have ever purchased. Easy to drive. Responsive controls. I am 62yrs old and cant walk far or fast. This has solved big problem just getting to work and home again. Thankyou Moose.”

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Posted 11 months ago

“I was using Moose for the first time ... My order was easy My delivery was super quick (2 days) My Tifosi sunglasses are brilliant. I would definitely order again & also recommend to friends”

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Posted 11 months ago

“Great experience, great prices and fast shipping.”

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Posted 11 months ago

“Very quick delivery at a competitive price”

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Posted 11 months ago

“Am pure loving my new wheels had stroke 2 Yr ago was house bound but now you can't keep me in noo am th original FLYING SCOTSMAN Cheers moose you've made a scotman smile an that's a first cheers my celtic friends”

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Posted 11 months ago

“Very easy to order very quick to recieve good service”

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Posted 11 months ago

“Purchased on a Sunday and was delivered on a Tuesday. Item is in immaculate condition was packaged appropriately and isn’t excellent piece of kit. I did have to get in contact with customer services which were amazing and resolved my query in an excellent and timely manner cannot fault one bit highly recommend, moose and the items”

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Posted 11 months ago

“My son very like he happy with this product thank you very much”

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Posted 11 months ago

“My son loves his new scooter for it being second hand it was a good price.No problems with it & in fact the whole family have had a shot. 😀”

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Posted 11 months ago

“The scooter I bought in your store came in a terrible condition. It is damaged, scratched and has a frayed brake cable. In my opinion, it is assembled from old, non-original parts. I have another identical model also bought in your store and even the button in the "new" one is completely different, not touch-sensitive. This is the third scooter I have bought from you and this time I am very disappointed. I will not mention the fact that the next day delivery trial is three days. Please solve this unpleasant situation. I am sending photos attached”

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Posted 11 months ago

Hi Klaudia, Thanks for leaving this review, however we are sorry to hear you are dissatisfied with the scooter. We've noted your concerns about the scooter and we want to address them directly. Here are a few key points we'd like to clarify for you: - Your order was placed after our 2pm cut-off for next working day delivery, so it was dispatched as early as possible the following day and arrived after the weekend due to our team and couriers not operating on weekends. - The scooter you ordered is classified as 'fair' condition, our lowest grade, which includes visible scratches on the frame and wear on the tires. These are definitely not new, however, it's important to note that all scooters are fully checked and serviced with plenty of life left in them. - Our refurbished scooters are priced incredibly low due to their pre-loved nature, and while we make every effort to restore them to a 'like-new' condition, we cannot entirely eliminate cosmetic damage and mileage. We aim to make this clear throughout the purchasing process, but we apologise if there was any oversight. One of our customer service team members has already reached out to you regarding your review, and they are ready to assist you in resolving this matter to your satisfaction. We look forward to hearing from you soon. Thank you. Moose

Posted 11 months ago

“Arrived swiftly and was as good as new! In fact I’d say it was brand new! Would definitely recommend 👌🏼”

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Posted 11 months ago

Moose is rated 4.4 based on 321 reviews