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Moose Reviews

4.4 Rating 321 Reviews
83 %
of reviewers recommend Moose
4.4
Based on 321 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Read Moose Reviews
Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

Write Your review

Moose 1 star review on 8th February 2025
Anonymous
Moose 5 star review on 21st January 2025
Anonymous
Moose 5 star review on 21st January 2025
Anonymous
Moose 5 star review on 21st January 2025
Anonymous
Moose 5 star review on 21st January 2025
Anonymous
Moose 5 star review on 12th January 2025
Ashley Sulway
Moose 5 star review on 25th December 2024
"Tony "
39
Anonymous
Anonymous  // 01/01/2019
Absolutely fantastic customer care and support, couldn’t be more helpful when I asked several questions. would highly recommend.
Helpful Report
Posted 11 months ago
DIAMOND COMPANY!!! I was a little hesitant about going for one of these as I found myself too tied up in the bad reviews but I cannot express how incredible this company is. The customer service is 100/10 , the staff are both friendly and knowledgeable and the scooter was actually amazing for the price I paid. Don’t go into a rabbit hole reading all the negative reviews.. if you have a problem they will sort it with a smile! Thank you so much Moose, I will be back 💙
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Posted 11 months ago
Thanks so much for sharing your positive experience! We love to hear from satisfied customers. So glad you love your scooter!!
Posted 8 months ago
Fantastic company! Fantastic customer service and excellent value for money 🤑 Couldn't recommend them enough.
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Posted 11 months ago
Excellent product at best price! Fast delivery, was slightly damaged in transit but resolved asap no issues. Accidentally sent without charger but arrived fully charged to use and sent via next day recorded. these things do happen but no harm due to very good customer service. Would use again & again have already recommended to friends and family.
Helpful Report
Posted 11 months ago
Hey Sarah, Thanks a bunch for giving Moose a stellar 5-star rating! We really appreciate your support and we're stoked to hear that you had an awesome experience with our product. Your kind words about our top-notch product, great price, and quick delivery mean the world to us. We're sorry about the small damage during shipping, but we're glad our team sorted it out without any issues. We also appreciate your understanding about the missing charger, but we're happy that it came fully charged and was sent to you quickly with next-day recorded delivery. We take pride in providing exceptional customer service, and we're grateful that our efforts made a positive impact on your experience. It's amazing to hear that you're already spreading the word about Moose to your friends and family. We couldn't ask for a better endorsement! Thanks again for choosing us. Hope to see you again soon. Take care, Moose
Posted 11 months ago
Service is flawless
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Posted 11 months ago
Ordered bike , apart from a delayed delivery by fed X of one day . The Moose experience was good .
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Posted 11 months ago
Hey Michael, Thanks for giving Moose a solid 5-star rating! We really appreciate your positive feedback. Sorry about the FedEx delay causing a one-day hiccup. Glad to hear you still had a good experience with Moose overall. Thanks again, and we look forward to seeing you in the future!
Posted 11 months ago
I'm enjoying the scooter 🛴 very much. Having a few problems with the tyres. Slow punctures are happing , tryre tread not thicker enough.
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Posted 11 months ago
Delivery was prompt. Escooter excellent condition Love it!
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Posted 11 months ago
Great service and very friendly staff. Bit of an odd name for a business but I kind of like it.
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Posted 11 months ago
Its really good value foe money and I enjoy my e scooter
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Posted 11 months ago
Fast delivery great customer service kept you informed every step of the way, great product too
Helpful Report
Posted 11 months ago
Moose is rated 4.4 based on 321 reviews