MORE TH>N Reviews

4.2 Rating 1,505 Reviews
81 %
of reviewers recommend MORE TH>N
4.2
Based on 1,505 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5

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Customer service is awful. They denied we were covered for an accident abroad despite the fact we'd called them in advance to confirm cover was in place. I have called them more than a dozen times and spent 5hrs on the phone. Every time the advisor is apologetic and says that a manager will call me tomorrow but they never do. This has been going on for 3months now. Avoid them like the plague
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Posted 2 years ago
More than cancelled my online log in because I had not used it for three months ? I took out an annual insurance why cancel my internet log in when my policy is still running! Had to phone up to change cars then was told if I don’t do it online they will charge me £25 but I can’t do it online your admin dept have logged me out ? I have now cancelled my insurance and have gone with another company! Even though they charged me £50 it was cheaper than changing car with More Than.
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Posted 2 years ago
more than have moved there there renewal services to south Africa tried to sort out my insurance for over a week now because its like talking to a parrot they haven't got a clue, steer clear, going with another insurance company, now one that's in the UK
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Posted 2 years ago
Homeserve who carries out home emergency repairs for More than , Water coming through kitchen from bathroom so got water shut off traced problem to service pipe for cistern , phoned more than yes we will put you onto homeserve, We can send a plumber in 3 days time , terrible service, Will learn by my mistake and never renew with more than or any other company that Homeserve have a contract with
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Posted 2 years ago
Absolutely disgusted with this company, have had nothing but issues with undertrained staff. Have cancelled my policy as a system error which has happened several times since being insured by them in the last 3-4 months. currently left me stranded at a holiday park with no insurance facing more costs as now need late check outs. Would not recommend this company to anyone.
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Posted 2 years ago
Disgusting for pet insurance. Charged me £67 per month for a healthy cat who had never had a claim. The same amount as my diabetic cat. I had to de=insure my healthy cat because I Couldn't afford £134 for two cats I took out a cheap but dodgy insurance for my healthy cat. But after realising the came under a guise of a bad company I had used before canceled it sharpish. I would call more than greedy at best an at worst is unprintable.
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Posted 2 years ago
Can't cancel online, charged me £50 to do it, despite being one day over because I couldn't access a phone! What a scam. Also the Indian call centre is terribly organised. AVOID.
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Posted 2 years ago
Dreadful. 30% price hike despite zero claims for the previous 12 months and going from a 3.5ltr car to a 2.2 ltr with a higher safety rating. They don't care at all about customers
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Posted 2 years ago
I’ve used more than for about 2 years to cover our buildings & contents insurance. They seemed professional and competitive in pricing. Unfortunately it all came crashing down when I went to claim for a lost watch (£350). They used every excuse under the sun to stop the claim. I think companies like this are an utter disgrace and should be shutdown. Insurance companies like theses are never there when you need them most. You’ve been warned, stay away.
MORE TH>N 1 star review on 16th April 2021
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Posted 2 years ago
Do not waste your time or money, I begrudge giving them 1 star they deserve 0! Complete con artists, we were told that our cats surgery would be covered, I phoned and confirmed this twice however when it came to claiming they said it wasn't covered due to a pre-existing condition. The vets didn't say this was a pre-existing condition because it was so minimal they weren't worried, so we didn't know to mention it when we took out the policy. The vets also confirmed that the condition would not have caused the condition that needed surgery. So the reason they gave for invalidating our policy was not even linked to her condition in the first place! AVOID AVOID AVOID! We will be going elsewhere as soon as we can as I know longer feel I can trust them
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Posted 2 years ago
Awful customer service. I would give it a 0 if I could. They really need a proper shake up. After years of being a loyal customer and with a home insurance, I will be changing everything as soon as I can. They sent me a car insurance quote on my email, with a reference number but when I phoned to proceed, they quoted me more, even through in an email it clearly said the quote is valid for two more weeks. Suddenly they couldn't find it and asking me to prove it?! Where would I get a reference number in the first place if I didn't have it in an email?!! The discount I was offered due to being a loyal customer suddenly couldn't be applied either!! So what is the point?! I am not sure what happen to this company as they used to be really good but for me this will be the end of the road. Don't be fooled by quotes you will be getting as service is non existent.
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Posted 3 years ago
After being insured for a year the renewal was jacked up by 40% and there hadn’t been any claims. I phoned to check if they could drop the price but all they could do was reduce it by a few pounds! I told the representative that I would not be taking up the insurance only to find they ignored that and continued to take two monthly payments. The trouble I’m having to go through now to get the money back is torturous! Beware !
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Posted 3 years ago
Insured my first car with more than and they were useless from the get go. I had a black box installed to monitor my driving as it reduced the policy price significantly and ended up having to contact them on multiple occasions as my ‘score’ was moving down when I wasn’t even driving the car, most noticeably when I had a C-Section and didn’t drive for two weeks, my score went from 9 to 3. On top of that they are quick to charge you hundreds of pounds to add miles to your policy but don’t want to hear about it when you have thousands of miles left over, plenty of other insurers offer to compensate you for your left over miles. They are ridiculous to get ahold of as their ‘system is down’ all of the time, also reluctant to send you proof of no claims when you say you’re going with a new insurer. They also tried to charge me £400 more to renew my insurance then it was the previous year despite me having no claims.
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Posted 3 years ago
I made my first call for an emergency plumber at around 7.45am and received a text saying the plumber would arrive by 5pm (they said this was longer than the expected 4 hour window due to high demand). I explained there was a hole near my boiler which was leaking water and had bored through the ceiling. I called back at twice at 4.30pm and 5.15pm to chase up the plumber and to report further water leakage through the ceiling and light fittings in my kitchen. At 7pm I called again and was advised someone would come 'very soon'. At 10pm no action had been taken. I called again to explain the situation was only worsening, I didn't know whether I could use my boiler so was very cold in my house and we had had to switch off the water tap hours ago to prevent the dripping. There is now water damage on my ceiling. Then only £200 for an emergency night time call out was guaranteed for using an own tradesman despite this being a totally unrealistic number. Apparently every time your trades people were contacted it was reported to me that they were unreachable (and going to voicemail) with no back up plan or alternative source of traders, leaving me no choice, but to call an independent tradesman as the problem was urgent and worsening. I think in a big city like Manchester, having only one source of tradespeople is not good enough and ultimately led to a complete lack of service, despite me having paid for my insurance. I then had to call back at 11pm to report this to the network manager and explain the costs were more than double (£445 Vs £200). After 1 hour on hold with no updates and at a quarter last midnight I gave up and hung up. I think the above is very unacceptable: I was unable to leave the property all day, had to cancel work meetings to be on hold to try and sort the situation out. I was unable to have a shower or flush the toilet. I had to call 6 times in one day, several times being placed on hold with no updates for 35 minutes at a time (on at least 3 calls) and in the end there was ultimately no service in an emergency situation and I had to sort it out myself. I was advised on the final 10pm call that it was extremely unlikely that a plumber would attend my property until the next day. At 7.45am I could have independently sorted this out immediately (the plumbers I called arrived within 30 minutes and sorted the job out within an hour) and avoided further water damage, had I not been beholden to use your tradespeople and extraordinarily slow 'emergency service'. This is my first ever call out with More Than and I am incredibly disappointed.
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Posted 3 years ago
Disgusting service despite Morethan and their agents BV Solutions agreement to water damage to bathroom and kitchen August 2020 still having to fight them through the financial ombudsman to get the work done January 2021 avoid at all cost disgraceful handling and customer service
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Posted 3 years ago
Don't be fooled by new policy prices as there are huge price increases year on year Please please think twice before insuring your pet with More Than Pet Insurance, going by my experience. On my pets 8th year, my insurance renewal quote sent to me was £229.44 a month! It has left me with the heartbreaking decision to have to cancel my policy with them when i have been a customer with them since he was a puppy. I feel they don't have the dogs interest at heart and only interested in making money on each policy otherwise they out price you. I don't want anyone else to have to go through this experience without being made aware of this. Reading other peoples reviews also which are all similar to mine, it seems them pretty much double the policy price every year whether you claim or not. BEWARE!
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Posted 3 years ago
Disgusting. Save your time and money. Don’t bother with them. Telephone lady and man were very, very rude and condescending. They weren’t listening, impolite and very bad -tempered. Best thing is - they can’t even tell you what your policy number is after you’ve made the transaction. Utter rubbish.
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Posted 3 years ago
Rude telephone lady and man. Both were not listening and kept repeating the same questions in a very, very condescending manner, when in actuality they cannot even tell you the policy number you purchased (note: policy number was not provided after taking the fees). Disgusting services and quality. Save your time and money, go elsewhere!
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Posted 3 years ago
Total rip off for anyone thinking of taking out pet insurance. Once your pet reaches a certain age they increase premiums by nearly 49% per year until you cannot afford the payments. Even if you've never made a claim. Proper caring.
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Posted 3 years ago
9 years as a customer then a 20% premium hike for no obvious reason, however foolishly i just renewed like a fool. Changed my car 5 weeks into the policy and was quoted a rediculous price of £179 to change the car (lower insurance group). When i questioned the rediculous price the lady on the phone was disinterested just repeating it was a £50 cancellation fee. I decided to get a quote with Halifax and ended up getting the insurance at near 1/2 the price at £280 for 12 months. Why do morethan try to rip off loyal customers.....probably because they think they wont question the price and just renew or pay any fees like sheep. Well i wont be using them ever again. Rip off merchants, poor staff....get a quote elsewhere and save yourself some money.
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Posted 3 years ago
MORE TH>N is rated 4.2 based on 1,505 reviews