“Hello. I have been waiting 1 month now for my 2 items, no information on when its to be delivered. Har to get in contact with them, only by email is possible and if you are lucky that will answer in one week, and say "delivery will happen today from us, and you will get an email with tracking number" and one week later, no email with tracking number, nothing
I am beginning to think they will never deliver at all. Feels like a scam at the moment.
It says fast delivery on their homepage. NOT CORRECT AT ALL!
Beware of Motea!”
“Not posting real bad reviews about their products, so until you order something you will not get any info about the low quality of their "production"”
“Avoid at all costs. I ordered a seat in April 2022 and was advised it would arrive on 24 June 22. I decided to contact Motea yesterday to ask for a shipping tracking number, expecting the seat will be on its way and I was simply told that there's another delay of 1 month. 3 months for a simple seat and no updates whatsoever! Had I not contacted Motea to ask for a tracking number I am sure the company would not have notified me. Motea show that they have poor relationships with their suppliers and most importantly have no care for customers who have already paid and are patiently waiting for what they paid for a long time ago. I encourage everyone to avoid this company in hope that they realise the value of their customers and create processes that show this.”
“Is this company fake? I have only receaved the order number and have pay for parts to my HD. Nothing receaved after 4 weeks and not possible to get contact to the company. My club and all of my bikerfreiends in norway will never use this company ever aigain.”
“Even though you enter your reg to get compatible parts, nothing fits. I've had 2 large orders where parts dont fit and you always have to pay an extra import/duty charge. They look cheaper than their competitors but with the extra charges theyre not, plus the quality is comparable to ebay or aliexpress. Wont use them again.”
“Hello!
It was for side bags for Ducati Panigale. In the product info they say that VAT is included yet they still charged it from me (in EU/Finland). And all they can say is "invoice cannot be changed". So no refund for this..
Stay away from this Motea.com as they just rip you off.
Cheers
Ville
product:
https://www.motea.com/en/seitentaschen-rf4-fur-ducati-1299-panigale-s-219303-0?gclid=5h0pp1n9-en&gclid=Cj0KCQjw1N2TBhCOARIsAGVHQc4qgG3eaermjikM6ZEkctWFLGsDvHiRzTzPKHJ3nfhwe2Ybl-3AawwaAv2XEALw_wcB”
“FRAUD..I was sent wheels that don't fit my 2019 Harley-Davidson Heritage Classic FLHCS 114 Softail that was said/claimed to fit.Now they refuse to reply after my first complaint. Now the wheels are nowhere to be found on their website.”
“After a long wait I received an LED headlight for my BMW bike. I took my bike to a BMW dealership for the bike's MOT and service. The technician could not clear the fault warning displayed due to the headlight being incompatible with the bike's Canbus system. The headlight leaked and was full of water after a soggy ride home from the dealership!
I was also slapped with a request for an extra £68 Import Duty etc by UBS.
I contacted Motea who told me that I could return the headlight for exchange. Of course I'm glad to replace rubbish for more rubbish plus more Import Duties. Who wouldn't?
Their web site is misleading and had they been a British company I would report them to Trading Standards. The goods are cheap copies and of very poor quality. Don't be fooled by their slick web site.
A complete waste of £350. One very angry ex customer warning others to stay clear.”
“Horrible choice to buy from motea, mirrors came in different glass color and the meta, the frame all scratched up, plus didn’t fit the bike as advertised.
Now the real problem is that after a lot of tweaking I mounted them on my bike and they are the worst!! Keeps falling nd moving all over the place, and the vision is very bad and unsafe!! motea mirrors belong in a garbage disposal not on any motorcycle!”
“Second time ordering from them. Both times item did not correspond with description and they didn't fit my bike. The refund process takes months every time.
It's a nightmare!”
“Avoid at all costs. I ordered a con stand a few weeks ago. Was only supposed to take a few days. These scammers won't refund me until they receive the item back. But don't even know where it is? Wtf.”
“Horrible experience with Motea...they've lost the quick fasteners to fix my saddle cover (during/after renovating my saddle)...now they claim that the quick fasteners were never present on the saddle when it arrived at their warehouse. I have pictures of just before the saddle was sent to them (with quick fasteners), but they keep on stating that they received my saddle without quick fasteners. It's my word against theirs, not difficult to predict who's going to loose this discussion... FYI, the quick fasteners cost around 45 USD ! Absolutely not done, customer service = 0.”
“Scammers and cheaters!
Awful experiences. I bought 8 items and they said in the website 4 - 6 days. Now, I am still waiting for more than month!!!!
Do not trust this website. They are scammers and cheaters!”
“I would give negative if I could.
Misleading information online. And when I spoke with them via email, condescending, rude, abrupt, insulting. customer service- they need a lesson in that, racist…. Just because I’m english….
DO NOT BUY FROM THEM.”
“Shipping times on website wildly incorrect. 4-6 days was in reality 2-3 months. I had to email them and ask why my item wasnt delivered after a couple of weeks.
Customer support equally bad. Only generic answers that ignore what you actually ask.”
“I bought parts from MOTEA online. Not EBay. But MOTEA on EBay is still the same company as MOTEA shop yes? I put bad review comments on eBay and astonishingly their defense as a company of my ill treatment is that they are a different department in that same company. Astonishing! My comments are not ‘ill comments’ they are the truth and the evidence of this will stand up in any court of law.
MOTEA company originally lost my goods, refused to acknowledge this, then after my paying import duties which were not clearly listed on their website, and are still not clearly listed, the goods arrived badly damaged. The paltry €30 that the company offered will not cover half of the import duty. I would have to pay for the goods to be repaired or send them back and incur more cost (more than €30) as they only cover £3.60 of the return postage fees.
Put yourself in my position. Their service is appalling at best! BUY FROM SOMEONE ELSE.”
