“Losing my Vulcan on maiden due to control surface failure . Support memo you limited due to lack of evidence seasoned flier own two Freewing Avanti’s and a Freewing Stinger 90 no issues with either model .”
“Sehr geehrte damen und Herren,
Sie belästigen mich mit Newsletter, welche ich nicht bestellt habe!
Um weitere unerwünschte Mails zu verhindern habe ich MotionRC von meiner Einkaufsliste gestrichen.
Mit freundlichem Gruß
Günter Stender”
“Replacement parts are almost doubled FMS/Eflite, transparently done so to force a repurchase. Nobody likes recognizing coercion. If I'm given an option of buying an Eflite that has reasonable replacement prices, or a FW product that has replacement parts exceeding the value of a new purchase...obviously I'm leaning FMS/Eflite. No brainer. Example: I bought the new Vulcan, had a electronics malfunction, and needed significant replacement of fuselage etc. The total replacement exceed the value of a new plane. I bought a 70mm Viper parts package instead, used the electronics/motor from the Vulcan, and am flying a new plane for $150.00 as opposed to $300. Simple; bring your parts down to a competitor level. Lastly, all the vendors need to offer full replacement minus electronics so people can build planes, which is why I got into the hobby. If I could have bought a full package of the Vulcan minus electronics/gear for $150 bucks I would have.”
“Lost a first version of the F-18 Blue Angles on first flight in a unreachable swamp. Asshole that answered email said he could not help me without the plane. Motion knew that they had a elevator issue on that plane but nothing. I have cut back my spending at Motion by 95% since.”
“Had multiple problems with my first order from you guys, customer service took forever to get back to me. Long enough that I had to assume you were gonna leave me hanging( I wanted a new wing panel or to return it)Had to repair/modify my new plane so I could use it, servos I ordered with it for flaps are also not usable(different travels and speeds). I had to take apart a servo I allready had and rewire it for rev operation.
You offered up a 25$ coupon, that I’ll most likely never use since I’m not super excited about your products or service now. Which sucks cause I was wanting to get the foam ov-10.”
“Balsa kits are TERRIBLE, prices are RIDICULOUS and I pay for overnight shipping and get 3 days instead.
I’m DONR with MRC, NOT ANOTHER DIME, DONE!!!!!!!”
“Quality issue. I received a damaged wing on my Spitfire and was told it was not a big enough split (2 cm long) to qualify for a replacement
This is not an acceptable position to take”
“I still think you customer service is miserable. Buy a new plane open it and it’s damaged. Instead of replacing the part you get a fix it comment and an argument. You should probably have purchasers acknowledge your warranty policy before buying, but I’d bet sales would go down. Great models but I’m reluctant to buy again.”
“I had 2 battery issues. One puffed and the other burst into flames in flight, burning up my first Piaget2. I did order another one from you with a battery. But will never order again.No offer of a replacement or even store credit.”
