“Because I wanted to place an large order with a different mailing address than billing address and got hassled from your company! I never have had to do this with other places so for that reason I won’t do business with you!”
“The vehicle I purchase was shown as a larger size than what came in and for $200 the drive train of this vehicle has the equivalency of a small five dollar toy”
“Customer service wouldn't send me a new rudder servo for my OV-10 that arrived broken. I bought the plane sometime back, but evidently didn't build it fast enough to discover the problem”
“Incorrect item listed and received. Listing online showed a covering iron including pic of one and item description which included info on iron but item received was a covering iron shoe
Customer service said they were aware of the issue but only refunded money after I had to drive 45 miles round trip to ship item back. False advertising”
“I got ripped off 35$ receiver that failed in a 170$ rc jet and they won’t cover it been fighting with them for 1 week now just wasting my time. Why have a support ticket when you keep changing you story on how the receiver failed. It lost connection but there telling me it’s because I mounted it wrong 😂”
“Customer service with Derek.
Comes across as covering his butt while being arrogant. Poor attitude.
Most people at our flying club that have dealt with him have the same issues.
Collectively we have bought a lot from motion but don’t anymore. We would rather buy from RC Castle and pay the freight. They stand behind the product…and they are in China!!!”
“I had a very unpleasant exchange of emails with customer service, which I have shared with my 12 million followers on tic tok and my 100k subscribers on YouTube. The way I was spoken to was unprofessional and unbecoming of a company who considers their customers important.”
“Never has the blackhorse models instock and customer service is the absolute worst. If you want a site that has your bavk and is there th o answer any questions anytime really quick go to Legend hobby they are the best abuff horizon hobby witch is abuf motion buy a lot”
“Customer support is pathetic. I do have to say, Ozzy listens, troubleshoots and provides an educated response lotion to the issue. I trust him. The rest of the rude support team can f@$k off.”
“Several Reasons for my score:
(1) Your recent price increase slipped in after midnight was an unnecessary move. It caused me to not order several RC aircraft from you. I purchased similar products from Horizon & Hobby Zone.
(2) You never have sales or allow your loyal long term customers to receive points to use on later purchases or have special deals for them.
(3) I have been given a few misleading bits of advice during chat sessions.”
