“I purchased a Torro jagdtiger from motion rc Europe and when it arrived the recoil/firing/flashing mechanism didn’t work……. Motion rc Europe sent me a replacement mechanism…… when installed the replacement didn’t work….. upon investigation it was obvious that the replacement recoil mechanism was a used/repaired unit….the jagdtiger is currently being repaired….. I believe the correct solution to this problem would’ve been for motion Europe to send me a replacement jagdtiger and have the defective jagdtiger shipped back to motion Europe…..the shipping both ways covered by motion Europe…. This poor customer service has cost motion Europe a customer and any recommended customers….. there is a tank that I’d buy from motion Europe but I’ll wait until it’s available at some other vendor
Bob Assetto”
“I bought a Torro jagdtiger from motion Europe paid 105$ shipping and the jagdtiger’s recoil and flash function didn’t operate. Motion Europe sent a replacement recoil unit….. when installed the replacement unit also didn’t function….. when examined the replacement recoil unit wasn’t new but a used unit ….. I feel that this is poor customer service….. I would have sent the jagdtiger back but living in USA the shipping cost back to motion Europe would have piled another 100$ on a lost cause….. I hope you at motion Europe understand that I bought the jagdtiger in good faith and to be disappointed like this is unacceptable if you check your sales history you’ll find that I ‘ve purchased items from motion Europe in the past and was satisfied. The way this situation was handled by motion Europe was an insult.
Bob Assetto”
“Plane had bad wiring when arrived
Customer service acted like they were doing me a favor to send me replacement
Replacement took a week to arrive and was wrong
Took another week to get new replacement.”
“Quite simply " FED EX " there service is awful and there customer service is awful to .Stop using Motion RC because of Fed Ex !!!!!!!!!!!!!!!!!!!!!!!!!!!!.Taken nearly 3 weeks for a parcel to be delivered and still have no date for a delivery from them”
“Purchase the new AL37 3rd flight push gear up button plane explodes your company offers nothing not even discount on a new 1 can't recommend this company to anyone I am a flight instructor for our club been flying. 30 years never had any issues like this....thanks for not buying Bob Harrison”
“Mobile app for reviews doesn’t work
Lack of glue on control horns is still a huge issue. Just lost ANOTHER Avanti due to glue issues. Customer service is terrible. Never Motions problem so I didn’t even bother to call or submit pics clearly showing a lack of glue. Used to be a good company. Spent thousands there Eflite only now. They use glue.”
“You sold me a piece of junk for a receiver for my A 800 electric glider. I paid for this receiver and all I got was a worthless piece of garbage. You people have to test this junk you are selling to your customers.”
“Bonjour.,
Ma première commande, un ztw 10 a mis 15j pour arriver, c'est trop longt. le "merci" manuscrit sur le bon de commande dans le paquet était sympa.
Ma commande suivante,un freewing f9f est juste commandé, je verrais en combien de temps et dans quel état il arrive pour vous recommander a mes amis, ou pas.
Enfin, en fonction de tout ca, je vous commanderais, un f22 90mn 6 s quand il sera en stock.
Pour le moment, j'attend de me faire un avis, et je vous recommanderais quand ce sera le moment.
Cordialement, P Cazenave.”
“Admiral receiver failure. Airplane came with a3 super 3 so I ordered another 1 so I would have a programing card. Now I have all kinds of useless stuff $$$ wasted.”
“I bought a product brand new didn't even work. I've been flying for 5 years Jets airplane helicopters I've never seen what happened like this before went down the runway spiraled right down it into the runway 10 feet up in the air”
