“You don't back up your product failure and put it on your customers. Horizon Hobbies gives buyers points for each purchase. I'm one of their Legand customers. Motion RC needs to better respect the customer.”
“Got a boat from you guys I just got yanked around the boat was broken when I got it they would not warrantee the speed controller would not recommend buying from you guys to anybody”
“Ordered plane, then it needed new smart battery, then that needed different charger, got those. Then needed adapter for charger which was unavailable. Told them about it and got kicked to the curb. Will no longer order from them.”
“#T776300 open ticket i I have given you guys more than 24 hours to respond and have yet to get back to me. I will keeping doing and in within two weeks I will report you guys to better business bureau”
“I had 4-6 planes go down from know issues (mig29-F18) and did not recieved adequate support. roughly spent $10k with motionRc.
I was told Alpha really does not care about consumers.
also lack of original planes and current winners that could be increase in scale??? F-18/F15/F16/F4”
“I purchased an airplane for 699.99 and three days later, that same airplane went on sale for 659.99. I asked for an adjustment and to no avail, I didn’t receive any adjustment, including in store credit. Because of this, I will no longer shop at this store.”
“Iam at odds with Motion RC because you sent me the wrong item from what I had ordered. sent the item back, and still haven't heard from you regarding sending me the correct item back to me.”
“For one you have terrible customer service. Two, the parts “you do” sell are rarely in stock. And lastly, you don’t sell replacement fiberglass fuselages for helicopter ARFs that you sell. So know I have mechanics for a heli I can’t fly!”
“Poor quality product resulting in a crash and total loss of airframe. I am currently very unhappy with Motion Rc. I had recommended them in the past but after having 2 Avantis fail in flight I can no longer do so. In fact. I would highly recommend not buying Freewing products.”
“Their customer service and return policy is very bad you cannot even assemble the plane and flight test it on the bench without voiding the warranty return you should be able to least fly it safely once without damage and be able to return it also the small planes they just got some companies starting with SKY I probably designed do not have the center of gravity correct and Customer Service offered me $10 back on $120 plane I will never purchase from motion again”
