“Got hit with a £48 import fee even after paying extra for the postage.
Not mentioned on site of this fee and could have had it in a shop in uk for cheaper. Would steer clear”
“Product arrived broken, customer support not taking responsibility, stated it is OK for it to arrive in the condition it was in.
Would never recommend the company to the Boy Scouts and the project we are taking on for RC.”
“I ordered with international shipping but was charged duty buy the shipping company.
If the item was properly described as an educational item there would have been no duty charged.”
“Very bad service for Freewing Aircraft parts. 40 Days from USA, while I have already bought it on AliExpress for two weeks. A shame. I will not recommend this store to any of my friends.”
“Had a defective FW 450 v 2.5 right out of the box. Plugs in the boom where in backwards, Ed said you can fix, and I did.
Next GPS wire broken and would not clip into GPS, Ed said use glue to hold in.
Calibration of compass completed.
Flew 13 minutes. Next flight it would not start, had solid red light, recalibration of compass.OK.
Started up, went straight up, sideways, then crashed into the ground.
Now it's 32 days old, only one flight, and destroyed!
All Ed ever says is we have very few parts, FW is not sending us any.
Biggest waste of money ever! No back up from this "veteran owned company"
Do not buy anything from this shabby outfit!!
Stay away.”
“Customer support, I received a plane with a bad esc , followed all their directions and they refuse to send me a new esc , so I had to buy another esc to replace one that was bad in a brand new plane why would i recommend a company to a friend that won’t honor a defective parts replacement. Horrible service, and you just lost a customer!”
“i ordered my rc tank 07feb 2022. now 29feb i still havent recived it. aparantly a missing invoice is making trouble in custom somewhere. Where the hell is my tank? lucky for you it is a small radiocontrolled one”
“Low quality product in the RG65 I purchased and poor customer service when I advised you the rudder servo was faulty. You said you would have someone contact me regarding that but you never did. Am still waiting. Would like to see how it sails. Need the rudder servo please”
