MotoNovo Finance Reviews

Name: MotoNovo Finance
Rating: 1.56

1.6 Rating 142 Reviews

15 %

of reviewers recommend MotoNovo Finance

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1.6

Based on 142 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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MotoNovo Finance 1 star review on 27th June 2025

Caiden Cordova

MotoNovo Finance 1 star review on 12th June 2025

Devin Benitez

MotoNovo Finance 1 star review on 28th May 2025

Harrylucy977 (at) Gmail . Com

Anonymous // 01/01/2019

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“After finding myself in arrears with NO notifications from MotoNovo in February I paid all the arrears in 3 payments by March they then took further payments on the 6th April, 28th April and 28th May. MotoNovo then decided it wold be fun to update my credit file in April with 4 payments in arrears and then in May with 2 payments in arrears even though I am completely up to date with all payments and have sent Bank Statement to confirm this - I am now having to resign as a Company Director as my personal credit rating thanks to MotoNova is now affecting the business I work for - thanks MotoNovo - you are all a bunch of wasters, customer services do nothing and their complaints handler S.J is an out and out LIAR”

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Posted 4 years ago

“1 star: Bad Updated 16 hours ago I am the registered keeper for a… I am the registered keeper for a vehicle, my ex partner took out the finance for me, I paid him the money to clear off the finance when we split up 2 years ago, I am now being hounded by this company who refuse to give me information, my ex didn't clear the finance, instead he has allowed arrears to accumulate and now I am being hounded for the return of my car to clear the arrears. I am prepared to pay the finance off but I can't as they refuse to give me any information which I understand is due to GDPR, however having already paid for the car once, rather than allow their sister company Crystal collections who have also contacted me to uplift the car I need someone to help me to resolve this matter, my ex was kind enough to give them my name, address and telephone number without my permission, I have tried on numerous occasions for advice, no one knows what to do, help is required otherwise my car will be removed from my home sold at an auction and no doubt they will hit me with the short fall to pay. Cowboys, total cowboys who don't care.... Useful Share CU”

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Posted 4 years ago

“Motonovo screwed up my husbands Credit file despite bringing his account completely up to date 6 weeks ago and still reporting that his credit file is 4 payments in arrears. After a year not being able to work due to the pandemic he has just starting to get back to work only to have jobs pulled due to his credit file as he needs to be able to prove he can fund the work etc. Motonovo never informed him of any arrears and the DD was in place at the bank for them to take. He hasn't got out of bed now for last 4 days and I suspect suffering with the onset of Depression due to the loss of work - something he has never once displayed. MotoNovo you are a disgrace - he has posted comments on Trust Pilot and all you ever respond is with your usual response and when he forwards the relevant information you do nothing about it. DO NOT TAKE OUT FINANCE WITH THIS COMPANY - WE ALSO HAVE FINANCE WITH SANTANDER WHO HAVE BEEN EXCELLENT”

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Posted 4 years ago

“2019 I purchased a vehicle on the forecourt for £12,995 at that time I had a vehicle that was on finance but not reliable so Motonovo said the £500 deficit from my old car would be put on the new car. This would bring the cost of the car to £13,495. No problem, monthly instalments are in my comfort zone, the garage personally tells me I have been given an excellent APR rate because they work very closely with MotoNovo, me being a little hoodwinked, I totally fall for it and didn't check the overall end figure until too late. Contacted MotoNovo around 25 days after because I was sorting through the vehicle maintenance paperwork and start to read the finance agreement, shocked to say the least that they split my finance into two separate loans on one account. Which brought the value of the car and the added £500 over the APR rate which wasn't excellent, it was 13%. Spoke to the most obnoxious customer service agent, who belittled me because I said the words "not sure I understand". Two years later, I have an early settlement figure of £11,000. Please check the fine print, don't trust the garage's word like I had and don't back down when you're not sure you've got the best deal. Certainly don't want this happening to someone else.”

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Posted 4 years ago

“For the last 5 years I have had my car finance from this company, and I can honestly say that their customer service has been excellent. They were totally supportive and helpful to me during this last year when I was struggling financially, and I am very appreciative of that.”

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Posted 4 years ago

“Like many millions affected by the pandemic Motonovo have been horrendous, they have knackered up my credit file even though I have paid out to get it back up to date - had no issues with Santander whatsoever with the exact same circumstances. Don’t touch Motonovo with a barge pole if you value your credit rating.”

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Posted 4 years ago

“Don't touch this company they rip you off they will charge you even though it's not your fault and you have to fight to get the payments back how many don't. I had a car loan I would rather walk than have another loan with this company”

Helpful Report

Posted 4 years ago

“I see a lot of bad reviews and negative comments, not really sure what happened in their situation but I had not problems with Motonovo. Decent loans, affordable payments and a small discount for paying it early. Not made of money myself but I limited myself on what car to get, went for a 2010 Golf, kept my feet on the ground. Got a feeling that most negative reviews come from people punching above their league, not reading the contract.”

Helpful Report

Posted 4 years ago

“Cheapest place I could get finance including my own bank. No issues what so ever. Very helpful staff on the phone and online. When our cars paid back we will probably use them for finance again.”

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Posted 4 years ago

“I would not go near this company. Please avoid avoid !! Total rip-off”

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Posted 4 years ago

“Approached the company for the Covid loan moratorium. They sent me endless questions and some absurd statements including '£12 on food pp per day is very high'. I sat with my head in my hands until lunch (which I didn't find particularly tasty). AVOID - if they can't honour a government-approved loan moratorium during the COVID pandemic you can imagine what tactics they would be conjuring up during normal times.”

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Posted 4 years ago

“I applied for re-finance on my motorbike agreement as I was due to make a balloon payment (which I wouldn't have been able to pay such a large sum- Covid and all)- MotoNovo were really helpful- in the months leading up to the expected payment date they sent me paperwork for me to read through so I can understand my options. When I called and spoke to an advisor- they were really helpful and when I went through to make the re-finance application I spoke with a man named: 'Mike' who was brilliant on the phone (which helped with my anxiety)- really chatty and clearly enjoyed his job! The process has been really smooth and it has been a breeze! I would recommend them to anyone- and best of all I get to keep my motorbike”

Helpful Report

Posted 4 years ago

“Absolutely a total rip off really bad company with no people skills at all . paved over £16000 over 60 month never ever missed a payment. didn’t realise it was 10% apr I phoned towards the end for maybe 50 pound knocking off the final payment no way they replied I’m not a moaner but thats shocking considering theve had about 3k interest avoid like the plague folks really bad outlet!!!!!! Don’t make the same mistake I did x 👌👍”

Helpful Report

Posted 4 years ago

“Unprofessional staff that haven't got a clue how to speak to the general public.”

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Posted 4 years ago

“Very bad experience with this company when lockdown was on never again will I borrow money from this company took out special insurance out when purchased the vehicle waste off time not happy”

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Posted 4 years ago

“Horrible bullying company that wouldn’t help me when I’m out of work during a world pandemic as due to government restrictions I cannot work until being told to do so again yet motonovo couldn’t give two damns about this even though I told them the immense anxiety and effect it was having on my mental health. They told me they couldn’t give me a payment deferral even due to the lockdown and no fault of my own and I have had to hand the car back and I still owe them £3414 in arrears even though I have already paid them £8000 before the pandemic and the car only cost £9500 originally 5 years ago! Absolute con artists! So I have paid all this money into a car that I have now had to hand back and have pressured and preyed on me during this lockdown and I still owe them £3000 arrears after! I will be taking them to the ombudsman as they are dodgy crooks that prey on vulnerable people! Worst decision of my life and now I am car less too!”

Helpful Report

Posted 4 years ago

“Absolute shocking behavior from this company. Don't go near them and my advice for people is to wait, save up and buy your car directly with your own saving. I will never in my life near them again, it's just a shame I didn't research them prior. I wish I can give them zero star Please avoid them at all costs very simple. In addition, the FCA needs to look into their interest charging practice.”

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Posted 4 years ago

“Shocking, STRONGLY ADVISE AGAINST! BIGGEST REGRET IN MY LIFE; not interested once car sold, nice as pie when selling and then turn nasty when after support”

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Posted 4 years ago

“Absolutely disgusted, I’m off work self employed on zero income again due to the covid pandemic and I asked for help for a payment break explaining my business has been forced to shut again I live alone can’t pay my bills yet I was told today they cannot offer me any further help and I have to surrender my car back to them! How is this legal and fair?! No empathy, cold hearted disgusting company!”

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Posted 4 years ago

“Dont do it!! Awful services. Because of their mistake my credit score went down 150 points. Missed payment that never happend in 4 years. Always paid in time by DD. All they can say is sorry!!”

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Posted 4 years ago

MotoNovo Finance is rated 1.6 based on 142 reviews