motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 842 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

Company Reviews

Questions

Metrics

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process was exemplary. I was always kept up to date with every step of the process by text and phone. I was sent accurate information regarding the condition of the car, which I was very pleased with. The delivery of the vehicle was prompt after verifying and signing the relevant paperwork. I was also very pleased with the after sales service when the car was delivered. I will most definitely be recommending you to family and friends.”

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Posted 2 years ago

“Can’t believe you send cars out that you have to put new tyres on the rear and also the rear breaks need doing within 9 days if the sale this is why I didn’t reply earlier. As for the service that was meant to have been done I am still waiting for a proper invoice not the Micky mouse one given Donna I need a reply on my complaint ASAP with the photos sent Thanks Michael Fowler”

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Posted 2 years ago

“Great service as expected! Love my car 🚗 🏁”

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Posted 2 years ago

“Yes the costumer service is fine”

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Posted 2 years ago

“Absolutely amazing service. Fast, efficient and couldn't recommend enough. Car arrived at time stated. Driver went through everything with me. Couldn't fault anything. 1 issue and that was sorted within an hour. 10/10”

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Posted 2 years ago

“Very impressed with the customer service and the daily communication and the delivery service was excellent highly recommended”

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Posted 2 years ago

“I am really happy with my new car and extremely happy with how quickly the whole process took . Hasan was very helpful and polite . Thankyou”

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Posted 2 years ago

“Excellent service done by all. Would definitely recommend this company.”

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Posted 2 years ago

“Both Mehmet and Donna were very helpful with my car purchase. Fully happy with the service and would definitely recommend”

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Posted 2 years ago

“Hasan. The whole process was simple and easy to understand. Communication throughout the application was excellent, from getting approved for finance to choosing my car and delivery. All of the people I dealt with were polite, efficient and knowledgeable.”

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Posted 2 years ago

“Got the car delivered with tyre pressure warning light on, turns out there was a hole in the sidewall of the back tyre. 8 weeks later another warning light came on and the car got sent to 3 different garages to which no one could fix. I3 finance were not helpful at all used excuse after excuse. In the end I contacted the finance company which lent me the money and they had to fight to return the car. This took 2 months in total to get sorted. I do not recommend this company to anyone.”

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Posted 2 years ago

“Arkin what out of his way to get my car delivered to me within 24 hours as he knew what I had gone through”

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Posted 2 years ago

“I am very happy with the services I received. Starting from Eric who helped me with choosing my vehicle, then Mehmet, who was dealing with my application for me to get approved, and special thank you to Donna - she professionally dealt with my delivery and handover process. This lady was extremely friendly and helpful, even took care of the most concerning issue for me as a new driver. The whole process of buying my new vehicle was fast and smooth. I can not be more thankful! Great team, excellent services. Will definitely recommend them to my friends and family. Million thanks to Donna, Mehmet, Eric and Anthony (delivery driver). You are the best! Kind regards, Ms Natalia Kennerley.”

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Posted 2 years ago

“I was very impressed with everyone involved in the process. From finding me a vehicle to delivery. Donna went through the delivery process and handover once I received the van. Very pleased to have my own van for work. Thank you so much.”

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Posted 2 years ago

“This is the worst company to ever buy a car from. Its been 3 months since I purchased car and having ongoing issues with it. I have lost many days of work, many wasted trips to garages for unconfirmed bookings from i3 finance. Purchased a Mercedes and keep having problems with the fan which then leads to the car going completely dead. For the entire 3 months I've had to face the embarrassment of asking people for jump. In the worst places , wee hrs of the morning and paying mobile mechanics to my house. Today I was meant to start a new job and got up to a dead car, I called i3 they said I should pay to get the car to Mercedes as they don't offer breakdown service. Bare in mind they know the issue has been ongoing. They then come back with an appointment with more than 5 weeks away... no further help from them. We have severe noises coming from our back tire which has never been fixed , can you imagine having to pay for something that doesn't work? They are very unprofessional in dealing with issues and do not consider people's circumstances. To date ive lost over a thound pounds in wages for days off and about to loose my job too. They've left me hanging and nothing to look forward to. This company is absolutely a waste of time , I do encourage anyone going there unless u can put it with what I've been facing last 3 months.”

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Posted 2 years ago

“Great service and communication throughout, everyone I spoke to from start to finish was outstanding.”

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Posted 2 years ago

“Really happy with the service i3.finance provided. Really professional through out. Calls before/during and after delivery. Thank you to Arkin who I spoke to on the phone all the way through the process and also ginette for helping me find the right car. I'm so happy with my first car and would highly recommend.”

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Posted 2 years ago

“Claire was very helpful in every respect”

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Posted 2 years ago

“Great Company, fast efficient and friendly service from Clare. She kept us updated regularly and we had our car within a week.”

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Posted 2 years ago

“Very helpful thanks”

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Posted 2 years ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 842 reviews