Mozio Reviews

Name: Mozio
Rating: 4.76

4.8 Rating 1,820 Reviews

95 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.8

Based on 1,820 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the first part of the review is not related to MY journey it is related to "other" reviews I have read here, and on other sites. I am constantly stunned by those people that leave lousy reviews/scores by starting their complaint with a myriad of issues that they themselves have created, only to be disappointed that their "Mommy" won't make the booboo go away. Take some responsibility for your own actions and learn from the consequences. My guy was fantastic. Professional, efficient and exactly what I had expected when I planned my trip. Thank you.”

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Posted 3 months ago

“The ride didn't happen. I cancelled it with the provider, but Mozio wouldn't credit me. Mozio customer service team hid behind a "policy" and didn't really try to evaluate a specific situation even though I provided them all the info. Honestly, I'm very disappointed that the customer service team wouldn't make an exception considering this was cancelled with the provider at the 24-hour window when the provider and I realized I had booked for the wrong day (I booked for 1 day later than intended). The provider and I realized the issue a few minutes before 24-hour cancellation, but I wasn't able to cancel within Mozio.com as I was dealing with a situation where I had to quickly find an alternative transfer. I contacted Mozio to work with them on the credit within 1 hour of 24-hour window while I was in a taxi on way to my destination. I guess the positive is Mozio responded relatively quickly to tell me they weren't going to help me out. Not the way to wow or win over a new customer that spends thousands per year on transfers. Very disappointed. At the very least, Mozio could have offered a partial credit since I never used the $350 transfer, and the provider had 24 hours' notice. I guess it was easy $350 for them.”

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Posted 3 months ago

“In time Pick up on Both Destination! Friendly drivers and the cleanliness of the Shuttles”

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Posted 3 months ago

“Easy pick up and drop off, right outside airport and straight to city centre (Rome)”

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Posted 3 months ago

“The gentlemen were very helpful and courteous. Transportation vehicles were excellent.”

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Posted 3 months ago

“The gentlemen were very helpful and courteous. Transportation vehicles were excellent.”

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Posted 3 months ago

“Très professionnel, je les recommande”

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Posted 3 months ago

“Chauffeur a l'heure. Véhicule confortable. Très bonne présentation. Je recommande”

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Posted 3 months ago

“C'est très bien organisé. Mon chauffeur a été même 20 mn en avance pour pas que j attende seule avec mes 2 enfants. Avant ça on nous tiens informé par mail , nous avons tte les coordonnées nécessaires, vraiment super 👍👌”

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Posted 3 months ago

“Great communication in both journeys. Everything went smoothly”

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Posted 3 months ago

“Excellent service, took the stress out of our airport transfers, highly recommended”

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Posted 3 months ago

“On time and driving carefully”

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Posted 3 months ago

“Very prompt Very friendly and polite”

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Posted 3 months ago

“All very good from pickup to drivers and vehicles”

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Posted 3 months ago

“Heel goed op tijd,en super vriendelijke Chauffeur.”

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Posted 3 months ago

“Excellent service, very professional and helpful. Kept me informed all the time.”

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Posted 3 months ago

“Pleasant driver. Was waiting for us. We didn't have to stand around waiting for driver. Fetched the car so we didn't have to walk far.”

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Posted 3 months ago

“Good and polite driver!!”

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Posted 3 months ago

“Great communication, great service, highly recommended!”

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Posted 3 months ago

“Very friendly driver. Easy to find stand and great service in general.”

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Posted 3 months ago

Mozio is rated 4.8 based on 1,820 reviews