“Easy to trade a camera as part exchange for another. Good collection service and The camera I bought was as good as described and I Sam really pleased with it. I would use MPB again.”
“They give very fair assessment of trade-in equipment (they actually upgraded mine from my assessment of "well used" to "good," which increased my trade-in price; and they have very competitive pricing on the equipment they have for sale.”
“If I could give them 0 stars I would
If I could give them 0 stars I would. BEWARE of this company. Ordered a camera listed 'like new'. When it arrived there was a part literally broken off it - severely limiting functionality.
They admitted fault and that it should not have been described this way - the damage did not happen in shipping - it was like that when they sent it. Should add that it was actually surprising that it did not happen in shipping. The camera (Sony FX6) components all loose in a large gear bag which was then placed in a box. There was packing material to protect the bag...NONE at all to protect gear...all the components just flying around loose in the bag. Over the years I have ordered lots of gear from many different suppliers, but never before have I seen any item of value packaged in this way. Hard to believe that anyone would just throw a bunch of sensitive camera components ($5K value) in a bag together, unprotected, and not think that maybe that's not a great idea for shipping.
Anyway - you would think that they would make some effort to turn the replacement around quickly considering the circumstances (especially as I had shown them more respect than they did me and had wrapped the components in bubble wrap when I returned the gear), but no. Received an email today that my replacement was ready to ship and that I had to click a link to 'book' shipping. Why they can't just ship it out, I don't know, but it's academic anyway because the link they sent me doesn't work!
I have no idea at this point how long this process will drag out for - or actually if I'll even get what I paid for!
At this point I've had to pay for one camera rental and I expect to have to pay for another next week - so the cost of my new used camera is just going up and up...
Just been awful experience. They go through the customer service motions but it's pretty clear that the customer is very low on the list of priorities over there.
AVOID!!
Update 1. Customer service contact I have is ignoring me so I jumped on chat. Apparently they sold the camera I picked out to someone else!! It’s unbelievable how contemptuous of the customer this company is. It's way way past incompetence...they simply don't care.”
“Had gear to sell in part exchange for the kit I wanted which was collected free of charge. The turn round between sending my old gear and getting back what I ordered was super quick.
Excellent service!”
“I have used MBP's services several times and have consistently received excellent service. Their system functions flawlessly, and they maintain consistent communication throughout the process to keep clients informed. Their pricing is fair and transparent.”
“The product is exactly as described, the service is fast and efficient, couldn't ask for more, and if you're trading in equipment, they are honest enough to pay more than their quote when they receive your gear if it's in better condition than you specified.”
“This is a great company. I was paid more than I was originally quoted after they received and inspected my equipment. The process was easy and very efficient. Highly recommend!”
“Great trade in offered made swapping gear a treat. Free collection of my gear and very quick turn round of gear bought in exchange. Excellent Service.”
“This company is the best. If you are looking to part with used equipment give their instant quote a try. I love it. Been doing business here for a couple years now and will continue doing business here for the foreseeable future.”
“Great when there is no problem but have a problem and they won't take responsibility or stand behind incorrect information provided by staff. Had an issue with product grading and a coupon so we agreed on a solution. A few weeks later they changed the conditions of the solution which made it basically worthless. No offer to resolve the issue. We are talking less than £40 and they'd rather lose a customer. Spoke to 4 different staff and got nowhere.”
“The ease and no-cost process of sending gear and the amazingly quick turnaround time on getting an offer and being paid. It’s absolutely the best service of its kind I’ve ever dealt with. So far I’ve only sold to them, but I imagine the purchasing end is just a good. They clearly look at the items they buy very closely, so a purchase should be a reliable one..”
“Just ordered a lens for my Cannon rebel 3ti.
Shipping was fast and properly packaged. Lens was in excellent condition as described. Will look to buy more equipment from them in future. Would highly recommend buying from them.”
