“I traded an almost new Sigma 100-400 for a Tamron 100-400 for the sole purpose that the Sigma wasn't designed to take tripod collars. The "excellent" Tamron I received was broken, autofocus won't work.
From there, things got really interesting, since they won't give me back my Sigma (can't be done because of property transfer) but I can buy it back, almost double the money I've sent it for (yes, they are willing to refund me the amount I've trade it for + the extra fee I paid for the Tamron)
Tried talking to a manager who got time for me a day after, and since doesen't replied my response.
Since we are both based in UE, I will both contact the ECC, SOLVIT and my attorney, since I've sent back the lens (so I'm transfering the property ownership back to MPB) but they won't send me the lens back and refund me the money.
They offered me a discount but with that discount I still pay more for my lens back.
For me is a scam and I can't recommend anyone buying or trading with them.
As of yesterday, no reply from the manager who finally got the time to talk with me, to which I responded instantly and I tried different aproaches so that both me and MPB doesen't lose a dime.”
“I missed that the camera I bought had a dropout on the display screen. Despite it being my omission MPB replaced without issue. Customer service was excellent; the refund replacement was sorted in a few days, and both deliveries were super quick even though I only opted for standard.”
“Accurate descriptions and a better than expected product. Website navigation (finding the right product) Responsible packaging and quick delivery options. Thoroughly recommended.”
“Superb, patient, respectful customer service. Highest praise for them. The guidance of sending items into sell was made easy and as simple and straight forward as can be”
“Upgraded my camera gear so decided on selling my Sony A6600 as I no longer needed it. After doing some researching, MPB not only gave me a noticeably much higher quote for my camera, they made the entire transaction beyond easy (free FedEx shipping label provided, etc). In less than a week camera was received, evaluated, and they added extra money to my quote since I provided the extra “in the box” items the camera originally came with. They promptly direct deposited payment. You can trust them and their word.”
“I went online, looked through online inventory pictures of camera bodies, and ordered one to replace one that got dropped and broke. The product that arrived is an exact match for what I broke and needed to replace. Nice to be back where I was before I was clumsy and careless.”
“I like them. I've bought a Canon 5D MkIII and a 70-200mm L II USM from them and I've always liked how straightforward it is and how clear it is what you are buying. Great service. Never sold anything to them so that's out of my experience.”
“From the first quote which was very good and then to receive more once the camera was checked over made the process very easy. Great company to deal with.”
“Came here to leave feedback and was really surprised to see a 1.7 rating. I have used mpb several times both for buying and selling over the years and have never had a problem. Service has always been fast, polite and fair, so no reason to leave anything other than a 5 star review.”
