MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The food and delivery is grate but when I need to update my new menu and days allowance it don’t keep it so it’s sent me the wrong amount”

Helpful Report

Posted 1 year ago

“Didn’t receive the order and had to report the order missing, turned out to be spoiled in transit, I received a replacement a week later. Customer service was excellent but the delay meant we had to buy additional groceries but I can fault Muscle Food themselves, just disappointed I had to report before it was found out to be spoiled - maybe change courier company.”

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Posted 1 year ago

“Although the food was nice I thought it very bland unfortunately”

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Posted 1 year ago

“i have cancelled my musclefood order for the simple reason that there is not enough in the meals for me.the portions are really small , and, i would need at least 2 of them to be satisfied. however, the food itself is absolutely stuning,amazing flavours and so tasty. it is an awful pity that the portions are not at least 50% larger, if they were i would become a customer regularly.”

Helpful Report

Posted 1 year ago

Hi Gerry, Thank you for your review, i shall pass this onto our team to look into.

Posted 1 year ago

“These used to be a very affordable quick and easy meals. But recently there has been a price increase which would cost me over 60GBP extra per year. The issue is there has been no improvement in quality and flavour to justify this. Also, it is annoying to see how they treat loyal customers (over 6 years) . There now is a new website to handle subscriptions, however you are not transfered automatically. You need to cancel and re subscribe to the prepped pods plan and that's when you get charged with the increased price and this is not communicated with existing customers, you have to enquire about the price differences. The meals remain decent but with the increased price I would expect a bigger portion or tastier food. Also, the containers the food arrives in leak and get everything dirty.”

Helpful Report

Posted 1 year ago

Hi Marcos, Thank you for your feedback, we are looking into this and trying to make the process slightly simpler but i shall pas this on to our team to look into.

Posted 1 year ago

“Doesn't come frozen”

Helpful Report

Posted 1 year ago

Hi Natasha, I am sorry you have had an issue with this, please contact our support team at support@musclefood.com and we can take a look into this for you

Posted 1 year ago

“Found the steaks to be quite gristly, and the chicken full of water. Only item I would re-order is packs of meatballs, for convenience”

Helpful Report

Posted 1 year ago

Hi Moira, Thank you for leaving a review, sorry to hear about your issue. If you can send an email to support@musclefood.com we can look into this for you.

Posted 1 year ago

“Delivery got screwed up, had to re delivery. Meat had slight smell to it. Might of been better getting it from the supermarket in all honesty. They did give me a £5 off my next order, so I might use them again, but I might not.”

Helpful Report

Posted 1 year ago

Hi Adam,

Posted 1 year ago

Hi Adam, Thank you for your review. Sorry to hear you had some issues with your order.

Posted 1 year ago

“Small portions, don't belive in macro values, some of the boxes like sweat chilli chicken or black bean chicken absolutely tasteless. Would not recommend to a friend.”

Helpful Report

Posted 1 year ago

We're sorry you aren't happy with your order, if there is anything we can do, please drop us a message at support@musclefood.com

Posted 1 year ago

“I have been a regular customer for a number of year and primarily order 5kg chicken breasts, rump steaks and prepped pots. The quality has always been excellent, full of flavour, steaks that melt in your mouth and I liked the fact that I could change my delivery whenever I wanted, however this has changed. I realise the price of produce has gone up and I don't mind paying extra to get the service I want but that has not been the case. I now have to check the chicken breasts for bones and gristle and the steak is often full of fat and sinew that can't be eaten. Also the chicken used to come double packed but now it's not and drips over the rest of my order. Lastly the website has changed and now I can't see my subscription order, I don't know when it's due, I can't add to it or change the date of delivery without contacting customer service. If this is the new look website, I think its a step backwards and I'm not happy with it.”

Helpful Report

Posted 1 year ago

Hi, thank you for your honest review and feedback. We're sorry to hear that you have been disappointed in your recent orders containing chicken and steaks, and also that you find navigating our new site much harder. I have passed your comments and concerns onto the wider team. We'd really like to chat further with you about this and answer any questions you may have. Please feel free to contact our customer support team on support@musclefood.com and we will be happy to help.

Posted 1 year ago

“Food was really good. Delivery was very poor. The tracking links didn't work and when I opened the package one pot that had no seal and had leaked over everything and the pots had started defrosting. Everything was soaking wet.”

Helpful Report

Posted 1 year ago

Hi Gerard, sorry to hear that you had a negative experience with our delivery. Can you please reach out to support@musclefood.com as they handle any customer issues or enquiries.

Posted 1 year ago

“Up to the change in website I would say that this was 4* - but this week no response from the "chat' method of communication that only works during office hours - not everyone can spend time at work dealing with issues by the way - means unwanted boxes will be delivered. Don't say you will respond if you have no intention to do so.”

Helpful Report

Posted 1 year ago

Hi Emma, we're pleased you like our new site but we're really sorry to hear that you are disappointed in our chat function. We always value honest feedback from our customers and would really like to answer any queries or concerns you may have. Please feel free to send our customer support team a message, support@musclefood.com, and a member of the team will be happy to help.

Posted 1 year ago

“The chicken is very good but the sirloin steaks are chewy, I can find better at Morissons, and the sausages have only 75% meat. I will not order this again.”

Helpful Report

Posted 1 year ago

Thank you Paulina for your review and we're sorry to hear you didnt enjoy your steaks. Please drop us a message at support@musclefood.com and we'll look at rectifying this for you.

Posted 1 year ago

“Had issues with getting a response but it’s now been resolved nd I am satisfied with the outcome”

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Posted 1 year ago

“Special offers are no more value”

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Posted 1 year ago

Hi Neil, thank you for your feedback we appreciate it. Please contact us at support@musclefood.com and we'd be happy to discuss this.

Posted 1 year ago

“It was ok, photographs certainly present more than you actually recieve”

Helpful Report

Posted 1 year ago

Hi Alasdair, sorry to hear about this. If there's any issue with your order, please contact us at support@musclefood.com and we'll be happy to help. Kind regards

Posted 1 year ago

“I was disappointed with the quantity of the hamper although the pack of chicken breast was a good size i felt the sirloin steaks, burgers and the flavoured chicken packs was very small and the pork loin steaks looked like one piece had been cut into two pieces.”

Helpful Report

Posted 1 year ago

Hi Ian, sorry to hear about the issue with your order. Can you please email us at support@musclefood.com if you've not done so already, so we can look into this? Kind regards

Posted 1 year ago

“Good amount of choice and arrived all packaged with lots of information on when to expect it. Ordered the lean box and the steaks were a real disappointment as not even slightly lean with huge amounts of fat on all of them”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear about the issue with your steaks. Can you please email us at support@musclefood.com, so we can investigate with our compliance team and look at getting this resolved for you? Kind regards

Posted 1 year ago

“Very disappointed with this mixed box for £75.. the chicken as always is great but the rest not so much.”

Helpful Report

Posted 1 year ago

Hi Greg, sorry to hear you're disappointed with your order. If there's anything we can help with, please don't hesitate to reach out at support@musclefood.com and we'll be happy to help. Kind regards

Posted 1 year ago

“Chicken is really good the steaks a bit hit and miss one is tender the other tough”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear about the issue with your steaks. Can you please email us at support@musclefood.com so we can investigate with our compliance team / suppliers and look at getting this resolved for you? Kind regards

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews