MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible ribeye steaks, full of Grissel and don't even look like a normal ribeye, they look more like an offcut. Cooked one last night and it was tough”

Helpful Report

Posted 1 month ago

“Very poor quality meat. Usually it's good quality and nice. This time around, it's poor, and a lot of the chicken was bad, so it had to be binned. So, about half the order in the bin I contacted them, but it seems that when you contact them to complain, they ignore you. So I won't be using them again, which Is a shame because before this and ignoring me, I enjoyed the meat”

Helpful Report

Posted 4 months ago

“I ordered a hamper from MuscleFood, which included 2.5kg of Premium Chicken Breast Fillets. Despite storing it correctly, the chicken went bad before its best-before date, making it unfit for consumption. When I reported the issue, MuscleFood admitted the fault and initially offered a £30 voucher, which would have allowed me to repurchase the product without extra cost. But instead of honoring that, they backtracked and reduced it to £20, then later increased it to £25—still not enough to cover the replacement (£23 + £5.99 delivery). I gave them multiple chances to do the right thing, yet they wasted my time and refused to fully compensate me for their faulty product. I wasn’t asking for anything extra—just enough to replace what I lost—but they wouldn’t even provide that. If they handle complaints like this, I would not trust them with fresh food purchases. Filed a chargeback through my bank since they refused to be fair. Avoid.”

Helpful Report

Posted 4 months ago

“Please be careful before buying from here, they have very short expiry date for their products. It may be low quality of products. I will not recommend any one.”

Helpful Report

Posted 9 months ago

“Usualy the quality is excellent,but the last parcel i received was atrocious.”

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Posted 9 months ago

“I have been using MuscleFood since 2016 and was always very impressed with the quality of food, price, delivery and overall customer service. However recently I feel that this is not the case. My last order never arrived and there was no communication to let me know what was happening. I had to chase this up to be told that the order would be resent and I was guaranteed delivery 2 days later. 2 days later and no delivery and no communication! I have been left so disappointed and now looking for a new meat company”

Helpful Report

Posted 9 months ago

“Horrible experience!!! My order never came!!! And I’ve tried to reach out but they’re not answering on anything and they don’t have a contact number. I would really appreciate a refund or at least finally deliver the order.”

Helpful Report

Posted 9 months ago

“Unhelpful my parcel was left in the sun on my door step disgusting customer care”

Helpful Report

Posted 10 months ago

“Received order half of it missing. Had to go onto chat because no phone number. Agent on chat was no help at all and rude. Finally got email to say my order was missing half of the products. Rest of order sent out with items still missing so had to refund me. Totally stressed me out would never use again!!!!”

Helpful Report

Posted 10 months ago

“Waste of money. Chicken thighs were all fat - By the time we trimmed them there was nothing left. The 2 Fillet steaks at £14 were tail fillets - Total con !”

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Posted 10 months ago

“My parcel was delivered yo the incorrect addeess Never arrived Tolk Mzf 24 hours to respond to my email”

Helpful Report

Posted 10 months ago

Hi Claire, I am very sorry to see you have had an issue with your order. I can see the support team responded back to your email within a couple of hours and this was rectified for you within the same day. We have raised an investigation with our courier regarding your order.

Posted 10 months ago

“I nave made 2 orders in the past couple of months and both times food has been missing and the first order was full of meat juices of raw poultry, I was not impressed”

Helpful Report

Posted 10 months ago

“Still not received all my order, I have submitted a online form and heard nothing back”

Helpful Report

Posted 10 months ago

“I would’ve been happy if I did get the parcel apparently, Apparently, it was placed outside and my door was not knocked or rang not to impressed so I would give a zero star, no Star basically”

Helpful Report

Posted 10 months ago

“Poor customer service and delivered a box and charged me when I had cancelled the subscription”

Helpful Report

Posted 11 months ago

“My last lot of food was not good, the morning snacks were reimbursed to me, which totally wrecked the weeks food, most of the micro pots were not what I ordered, there was 2 chicken tikka pots that had no tikka in them, just plain rice & veg. I will not be ordering again, I didn’t eat 3/4 of the food as I didn’t like the replacement pots.”

Helpful Report

Posted 11 months ago

“Never received food, then it was going to take a further week to get replaced. I prefer chatting to human not bots. Will never shop again with you, after all being a loyal customer for 10+yes and spending hundreds of £s I expect a human.. Disgusting customer care. Courier/DPD kept changing time for delivery to.. very frustrating. You have lots a great customer, goodbye.”

Helpful Report

Posted 11 months ago

“terrible customer service, don't touch them with a barge pol .....”

Helpful Report

Posted 11 months ago

Hi, I am sorry to hear you have had a bad experience with our customer service. Please contact support@musclefood.com and we can investigate that for you.

Posted 11 months ago

“My items never arrived what I ordered. I have emailed to let you know but I've had no response”

Helpful Report

Posted 11 months ago

Dear Keeley, Thank you so much for taking the time to provide us with feedback on your experience with MuscleFood. If you can contact us on support@musclefood.com we can look into this for you.

Posted 11 months ago

“The first time I used muscle food was great, tasty snacks fast delivery. However the second time I ordered from them I have not received anything in 2 weeks. They asked what day to deliver and I had emails saying it was processed I had delivery company tell me the received the details and then im told that the delivery company hasn't received the package yet. 2 weeks have past and nothing has been delivered.”

Helpful Report

Posted 11 months ago

Hi Luke, I am very sorry to hear about your recent experience, i can see the team has sent a replacement order out. Thank you for getting in touch.

Posted 11 months ago

MuscleFood is rated 4.3 based on 4,134 reviews