MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting ny delivery”

Helpful Report

Posted 1 year ago

Hi Lisa, I'm sorry to hear about the issue with your delivery. I can see we've replied to your email on 06/03 to offer a resolution, please check your spam folder if you've not seen this. You can also email us again at support@musclefood.com if you're unable to see our response. Kind regards

Posted 1 year ago

“Order was disposed of lack of consideration considering we are in cost of living crisis...very disappointing 😞”

Helpful Report

Posted 1 year ago

Hi Angela, I'm sorry to hear about the issue with your delivery. I can see a fresh order has been arranged for you, please don't hesitate to reply to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

“I was very disappointed in all honesty, the chicken breasts were in date but were off, unsure if the date was wrong or if they were in a fridge that wasn’t working, the smell was putrid. I’m unsure about the rest of the meat as I instantly froze it when delivered but I have now thrown in the bin as I didn’t trust them after the chicken. This was my first order £36 & it will certainly be my last. I’m disappointed & angry as I paid for this rubbish, especially after having read good reviews. I would have uploaded photos but you can’t smell a photo!”

Helpful Report

Posted 1 year ago

Hi Yvonne, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“Ordered 2.5 premium ‘hand trimmed’ chicken breast. Site said trimmed of excess fat and blood spots. Don’t be fooled, this is not the case. They are the same as the supermarket. They did not look like premium breasts. I haven’t cooked any yet so cannot comment on the taste but will definitely need to trim them before or after.”

Helpful Report

Posted 1 year ago

Hi David, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“Terrible customer service”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear about the issue with the issue with your order. I can see you've been in touch with us regarding this, and a resolution was provided. If you need any further help, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

“Let down by your couriers.”

Helpful Report

Posted 1 year ago

“Steak is tough as old boots, very disappointed!”

Helpful Report

Posted 1 year ago

Hi Jayne, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“I emailed you as soon as my order arrived and I have had no reply. My box was left on my doorstep and no one chapped my door. Hours later (i think as the frozen packs were water and the chicken smelled) when it was discovered I was not happy with the odour. I kept the box for two days waiting on your reply outside of my door. Can you please replace it as I have already paid.”

Helpful Report

Posted 1 year ago

Hi Debra, I'm sorry to hear about the issue with the issue with your delivery. I can see you've been in touch with us regarding this, and a resolution was provided. If you need any further help, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

“Chicken was awful steak had more fat than meat mince was like paste”

Helpful Report

Posted 1 year ago

Hi Steven, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“You charge me.£131 for a hamper that should.of cost me £65 I emailed you with concern your customer service is awful I will make a commentary felt on every post I see on social media very very disappointing with this company”

Helpful Report

Posted 1 year ago

Hi Christian, I'm sorry to hear about the issue with your order. I can see you've emailed us regarding this. We replied on 11/01, but we haven't received a response. If you still need help, please don't hesitate to reply to the email thread and we'll be happy to help. Kind regards

Posted 1 year ago

“Ordered arrived fine 2 packs of bacon medallions with only 2 days before they go off. Just went to use my burgers tonight it said use by 14th and they are covered in mould. Not a great experience overall”

Helpful Report

Posted 1 year ago

Hi Eliott, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“My first and only ever order was listed as delivered and never showed up. I had to chase to see where it was to get informed that the courier had issues and disposed of my order but still listed as delivered. No attempt to rectify only an offer to redeliver one week later. Too late by then as would still have to purchase the food I needed for the week. I had a refund and probably won’t return.”

Helpful Report

Posted 1 year ago

Hi Andy, I'm sorry to hear about the issue with your delivery. It'd show as delivered on your account as it's not linked with the courier tracking. I can see a refund was provided for your order, please don't hesitate to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

“Never received my order, no contact to arrange refund or new delivery. Awful service. AVOID.”

Helpful Report

Posted 1 year ago

Hi Karen, I'm sorry to hear about the issue with the issue with your delivery. I can see you've been in touch with us regarding this, and a resolution was provided. If you need any further help, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

“We didn’t get all the food, 2.5 kegs of chicken was missing. They offered me £15 off my next order, but I just want the food that I bought”

Helpful Report

Posted 1 year ago

Hi Emma, I'm sorry to hear about the issue with your order. I can see you've contacted us regarding this and that a resolution was provided. If you have any further questions, please don't hesitate to reply to the email thread and we'll be happy to help. Kind regards

Posted 1 year ago

“Very poor quality meat, was not impressed. Mince was full of grissle, the steaks were super tough , same as the chicken. Won’t be buying again unless it’s improved. Quite annoying as the service is ideal for my diets and workouts. Shame to be let down. Thanks”

Helpful Report

Posted 1 year ago

Hi Matthew, I'm sorry to hear about the issue with your order. If you haven't done so already, can you please email us at support@musclefood.com, so we can look into this? Kind regards

Posted 1 year ago

“As I didn't receive my order and I can't get through to you I am not a happy bunny.”

Helpful Report

Posted 1 year ago

Hi Gillian, I'm sorry to hear about the issue with your order. If you haven't done so already, can you please email us at support@musclefood.com, so we can look into this? Kind regards

Posted 1 year ago

“Sending me a delivery of 20 pots that have short shelf dates poor customer service”

Helpful Report

Posted 1 year ago

Hi Tracy, I'm sorry to hear about the issue with your order. Can you please email us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“I never received half of what I was supposed to receive and some of what I did get wasn’t what was supposed to be in the box.”

Helpful Report

Posted 1 year ago

Hi Connor, I'm sorry to hear about the issue with your order. Can you please email us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“I’ve sent a complaint through, the help chat doesn’t work on your website I messaged on the Facebook page item not received ? The delivery man has left the parcel outside a block of flats unsecured I did advise there is nothing to leave delivery instructions can you please advise how we resolve this”

Helpful Report

Posted 1 year ago

Hi Sam, I'm sorry to hear about the issue with your order. Can you please email us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“Parcel was never delivered however a corrupt deliver driver marked as delivered and signed for by ‘U’ with a completely black picture as proof. We now dont have our hamper to which this food will not go to waste due to the freezer packs eventually melting”

Helpful Report

Posted 1 year ago

Hi Jordan, I'm sorry to hear about the issue with the issue with your delivery. I can see you've been in touch with us regarding this, and a resolution was provided. If you need any further help, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews