MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is not good. I arranged a delivery date when I would be at home - they changed the date without consultation - I would not be at home and emailed to advise them - no response whatsoever and they delivered it anyway. The box was left on my doorstep - in the sun all day - the box and the internal plastic bag had been opened and one of the bags of chicken was split so had to be thrown away. Never again.”

Helpful Report

Posted 1 year ago

Hi Iain, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“I didn’t receive goods on time and had to chase them up and are very difficult to get hold of”

Helpful Report

Posted 1 year ago

Hi Jo,

Posted 1 year ago

Hi Jo, I'm sorry to hear about the issue with your order. I can see you've been in touch with us regarding this, please don't hesitate to reply via the email thread if you have any further questions and I'll be happy to help. Kind regards

Posted 1 year ago

“All of the chicken was rank. The smell was so bad. Had to chuck both packs. Also no freezer bags included”

Helpful Report

Posted 1 year ago

Hi Nichola, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“First time customer, really disappointed. The “hand-trimmed” chicken breasts still had blood spots and one even had a really large bone in. I weighed it out for portions too and it was only 2.35kg. Also ordered bacon within my hamper that came with a 36 hour expiration date - not very impressed and no plans to order again.”

Helpful Report

Posted 1 year ago

Hi Andrew, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“I ordered a big hamper along with some prepped pots, received the prep pots but not the meat hamper. I spent £130 with muscle foods and I’m really disappointed. I got an email from dpd to say my order cannot be delivered and had to contact muscle foods to sort this. I got in touch and they resent the order but nearly a week later, I didn’t do my normal monthly shop due to ordering from MF so was left without and food in and had to end up going shopping anyways where I had to spend more money. I received my order today and there’s missing items? I give up I have never had a problem before now. I haven’t even been offered any form of compensation from MF I will not be ordering again”

Helpful Report

Posted 1 year ago

Hi Linzi, I'm sorry to hear about the issue with the issue with your delivery. I can see you've been in touch with us regarding this, and a resolution was provided. If you need any further help, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

“Never received my food. Th only Way to contact is via email which takes at least 24 hours between each email. £70 down. No food. Awful service”

Helpful Report

Posted 1 year ago

Hi Kimberley, I'm sorry to hear about the issue with the issue with your delivery. I can see you've been in touch with us regarding this, and a resolution was provided. If you need any further help, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

“Haven’t received order m”

Helpful Report

Posted 1 year ago

Sorry to hear this Stacey! Please do reach out to our support team at support@musclefood.com and we'll get this sorted for you ASAP.

Posted 1 year ago

“Massive disappointment!! Heritage steaks very fatty.Sausages like cardboard with barely any meat and pork steaks ridiculous amounts of fat on!! Won’t be using again that’s 100% certain”

Helpful Report

Posted 1 year ago

Hi Wayne, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“Wasnt impressed the box was not sealed correctly and had no freezer bags included”

Helpful Report

Posted 1 year ago

Hi Becky, I'm sorry to hear about the issue with your order. If you haven't done so already, can you please email us at support@musclefood.com so we can look into this? Kind regards

Posted 1 year ago

“As a new customer I placed a decent order into MF which I paid for, unfortunately my card was declined! Why I do not know as there are always funds in there, MF emailed me to say the order was cancelled and did so 2 days later in my junk folder, when having a further conversation with MF they stated they would not honour the order. Having had my own business I found this alarming that this was their customer service ! (Wonder if the CEO knows this?)”

Helpful Report

Posted 1 year ago

Hi Ken, I'm sorry to hear about the issue with your order. I can see that you've been in touch with us regarding this, please don't hesitate to reply to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

“Food hasn't arrived and customer service is near impossible to get hold of”

Helpful Report

Posted 1 year ago

Hi Emma, I'm sorry to hear about the issue with your order. I can see that you've been in touch with us regarding this and a full refund was issued. Please don't hesitate to reply to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

“Missing bits of my £70 pound order chicken juices everywhere and no response from customer service”

Helpful Report

Posted 1 year ago

Hi Matthew, I'm sorry to hear about the issue with your order. I can see we replied to your email on 09/01, but we've not received a response. Please reply to the email thread if you need any further help and we'll be happy to assist. Kind regards

Posted 1 year ago

“They claimed I hadn't paid, I proved I had order on again. I waited in all day, no delivery. Contacted them and was told that I hadn't paid. I proved I had with Lloyds and PayPal and the msg from the previous staff member. I was offered a £45 voucher on my next order(I had wasted a whole day waiting in, this is derisory). I refused the offer as I have no faith that the order would arrive!”

Helpful Report

Posted 1 year ago

Hi Andy, I'm sorry to hear about the issue with your order. I can see you've been in touch with us regarding this, please don't hesitate to reply to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

“Missing items and a day late.”

Helpful Report

Posted 1 year ago

Hi Calum, I'm sorry to hear about the issue with your order. If you haven't done so already, can you please email us at support@musclefood.com so we can look into this? Kind regards

Posted 1 year ago

“Ordered a Christmas hamper which didn’t arrive. Couldn’t get a turkey from the supermarket nearby. They then offered to send another box out which then they cancelled and said they were not allowed.”

Helpful Report

Posted 1 year ago

Hi Chloe, I'm sorry to hear about the issue with your delivery. I can see you've been in touch with us regarding this. If you need any further help, please don't hesitate to reply to reply to the email and we'll be happy to help.

Posted 1 year ago

“Was left outside a neighbour house had to go looking for it and lift it and carry it home driver said was at rear door but it was at front door which is straight onto street lucky it was still there”

Helpful Report

Posted 1 year ago

Hi Rita, I'm sorry to hear about the issue with your delivery. I'd recommend downloading our courier app where you can leave further delivery instructions if you haven't done so already as this would go directly to the driver. If you need any further help, please don't hesitate to contact us at support@musclefood.com and we'll be happy to help. Kind regards

Posted 1 year ago

“We were looking forward too a lovely steak meal, unfortunately, the steak was unedible, Unfortunately, we have another 6 to go.”

Helpful Report

Posted 1 year ago

Hi Steve, sorry to hear about the issue with your steaks. Can you please email us at support@musclefood.com, so we can investigate? Kind regards

Posted 1 year ago

“The food is ok but the delivery is absolutely shocking. The box looked like it had been thrown down the road. Every time I report this, I dont get a response or it improves. Even when I leave instructions to leave the box in the shed, DPD just lob it on the door step.”

Helpful Report

Posted 1 year ago

Hi Clive, Thank you for your feedback! We're really sorry to hear your order has arrived in this condition. So we can investigate, can you please send over your order details to support@musclefood.com with photos of the issue. Looking forward to hearing from you soon.

Posted 1 year ago

“I wouldn’t rate this as value for money at all.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your feedback. We're really sorry to hear you aren't satisfied with your order. If you have any questions at all, please don't hesitate to get in touch at support@musclefood.com

Posted 1 year ago

“Changed my delivery date at 10.30pm the evening before it was due with little apology. Won’t be using them again”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear about the issue with your order. I can see you've been in touch via email regarding this, please don't hesitate to reply if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews