MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was stolen off doorstep and was told nothing could be done. Lost £90 and had to re order.”

Helpful Report

Posted 11 months ago

“I didn't get my delivery as they left it at the main entrance of my building where there is no CCTV and over 60 other people live in the same block of flats. I requested it and paid for it to be delivered to my address my front door not the door to the building. They refuse to pay me my money back and refused to tell me why it wasn't delivered to my front door what I asked and paid for them they just ignored my emails. I am now taking court action. Avoid this unprofessional company of crooks”

Helpful Report

Posted 11 months ago

“I will never ever order off this site again I received only one box of meat it was supposed to be two hampers one for free I called you guys an the lady kept asking for my order sheet that came with the one box thier was no order sheet in the box only a sticker on top of the box. I took a picture of the meat that came which was no where near 55 pounds worth. And she's telling me that she's going to send me copy of the order through email I'm disabled I can't do all this internet stuff my daughter even had to order it. They can even ask the delivery guy he bought one small box. I have no reason to lie. Never again”

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Posted 11 months ago

“So my last order came in and both my bags of chicken were split and the chicken was everywhere, I've then contacted them with the info and pictures to hear nothing back wich isnt acceptable as I had to throw away all the chicken”

Helpful Report

Posted 11 months ago

“First time was amazing, second time all the food is soggy and spoiled, this is more DPD fault but I wont be using musclefood again as ivbe had to bin the lot”

Helpful Report

Posted 11 months ago

“Very disappointed. The chicken is like rubber with no seasoning at all, doesn’t look or feel like chicken at all. Most of the meals lacked flavour, would not recommend.”

Helpful Report

Posted 11 months ago

“Have used muscle food for years always been amazing.... last week had a big order to see after it was our adress and different post code.... corrected it immediately but 3 days later was still delivered to another home. Absolutely no help. So disappointed as they have always been amazing. But got the chat bot for help and was more of a oh well kind of vibe.”

Helpful Report

Posted 11 months ago

“I was missing a steak I order and Iv written an email last week but still no reply”

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Posted 11 months ago

“Didn't deliver full order”

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Posted 11 months ago

“I had received the wrong item and one open packet of meat, customer service were very good in refunding me for the wrong items which was great but when I went to use the chicken breasts for dinner both packets had gone off with 3 days left on the expiry date. It’s been a while since I ordered and had remembered this happened last time also so I won’t be ordering again. Also be mindful, if you purchase a mystery protein bundle you will get a list of all the items you receive in an email.”

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Posted 1 year ago

“An interesting way to get your meat products . Sadly was not too happy with the whole process due to quality control .”

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Posted 1 year ago

“Used muscle food a few times and always been a great service, good price. Last 2 times my order didn’t arrive on time, then got cancelled, 2 weeks later my delivery finally arrived, and all I got was a measly £1 back for my delivery refund, absolutely shocking. Won’t be using again”

Helpful Report

Posted 1 year ago

“Ordered for the first time got the Uruguayan sirloin steaks which are supposed to be the higher quality also on special offer and they're the worst quality steak I've ever eaten by far. Tough is an understatement Ive been cooking steak for years and I wouldn't feed those to my dog. Complained an they offered £15 off next order. Definitely don't recommend”

Helpful Report

Posted 1 year ago

“Awful service! Tried to order twice, first time the item was apparently damaged by the courier and the second time it was delivered to another address almost 100 miles away which made no sense! All they offered me was a £10 voucher. Avoiding this company at all costs!”

Helpful Report

Posted 1 year ago

“One order gone off chicken £15 voucher. Have to spend £30 to use. Next order dpd didn't deliver, order resent. Arrived missing 2 items offered £5 voucher I refused not spending another £30. Sent products. Wow so gone down hill. Won't be using again, used to be great, not no more”

Helpful Report

Posted 1 year ago

“Found a hair in 1 of the chicken packs and another chicken pack smelled like its been off for a few days”

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Posted 1 year ago

Hi Daniel, Really sorry to see your review. I can see we have passed this onto our compliance team and this is being handled with yourself and our support team.

Posted 1 year ago

“Not impressed at all. Package arrived all bashed and box torn. Yeah I understand the courier is responsible but the company should provide better packaging. When I opened it it was a pool of water as the ice packs had melted. One of the meals had a "foreign object" in it which looked like bone....the meal was a meat free one. Company didn't seem that interested when I contact them.”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you so much for taking the time to provide us with feedback on your recent experience with Musclefood. We truly appreciate your openness and willingness to share your thoughts with us. Firstly, we would like to extend our sincerest apologies for the condition your package arrived in. We completely understand your frustration with the bashed box and torn packaging. We are deeply sorry that you had to deal with a pool of water due to melted ice packs upon opening the package. This is certainly not the standard we aim to uphold, and we will take immediate action to rectify this issue. I can see our team have been in touch and have rectified this issue with yourself.

Posted 1 year ago

“extremely disappointed in the service at Muscle Food annd would not reccomend them again. Ordered on 13/6/24 for a delivery on 18/6/24. On 17/6/24 at 10.48am I received an email saying DPD was expecting the parcel and they'll be in touch when it's out for delivery. On 18/6/24 at 4.25pm (the day I was supposed to get the delivery), I received another DPD email saying "your parcel will now be delivered on 19/6/24", which is a day later than it was supposed to arrive. Those are the ONLY emails I received from DPD. Made a complaint and they told us that "they had told us via DPD that the box was damaged and it couldn't be delivered". No they didn't tell me this at all and was a lie. Literally had no email of this at all from Musclefood or DPD. Made a complaint, they said they will try to delivery it on the next available date which was 5 days later on 22/6/24, which frankly wasn't good enough, as we hadn't bought any other food thinking it was going to arrive on on 18/6/24 as planned. I think it's awful no updates were given to us about the box issues, we had no idea it had even been damaged and they weren't sending it anymore. When trying to get compensation via a complaint on email for a delivery refund + GOOD WILL gesture. They said they'll refund the delivery AS the good will gesture, and said "we already notified you about the damaged box". Which wasn't true at all and we only found out about the damaged box after making a complaint to customer service. They refused to look into it or give a goodwill voucher a first customer. Terrible company and lying staff!”

Helpful Report

Posted 1 year ago

“Terrible customer service. We had a subscription and parcel was disposed by courier. MuscleFood did not inform me of this I had to chase up delivery and the next delivery date was one week later and refused to refund delivery charge.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and value your opinion as it helps us improve our services. Unfortunately when our courier disposes of an order we are not notified of this until the customer gets in touch. We shall look into this to try and be more proactive with our correspondence. I can see our customer support team have handled this for you.

Posted 1 year ago

“Your delivery company failed to show up on the date selected and failed to get in touch to inform me they would fail to show up.”

Helpful Report

Posted 1 year ago

Dear Gerry, Thank you so much for taking the time to share your experience with us. We sincerely appreciate your feedback and apologize for the inconvenience caused by our delivery company's failure to show up on the selected date, without any prior communication. Unfortunately we are not made aware of orders which have not been delivered and only hear about this when the customer contacts us. We are working with DPD to be more proactive on this matter to prevent this in the future. I can see our support team have handled this for you.

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews