MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always having issues with delivery so I won't be using again”

Helpful Report

Posted 1 year ago

Hi Sam, I am very sorry you are having issues with your order. Please contact us at support@musclefood.com and we can look into this for you.

Posted 1 year ago

“I wouldn't know as DPD left my parcel outside the front door of a block of flats . So I never received it . Or my money back no reimbursement just tough fck in rip off”

Helpful Report

Posted 1 year ago

Hey Lloyd. Sorry to hear this! I can see our team are currently looking into this for you and are currently aiming to get a resolution for you shortly.

Posted 1 year ago

“It is impossible to cancel or pause membership. The website is terrible. The only way you can attempt to cancel or pause your membership is by trying to do so via a chat bot (which is never working). I tried to cancel my order but then received an email the next day to say I could not make any changes to my order. Then Musclefood tried to take the money (for the order I had requested to cancel) from my debit card. I have complained twice via the chat function with no reply. I have been unable to change the date of my last delivery (it’s impossible to find where to do this on the website despite the chat bot saying it is simple) it is not clear). Musclefood randomly delivered my last order last week on a Tuesday (I did not request this).”

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Posted 1 year ago

“My food was disposed by courier and MuscleFood didn't seem to even care & just sort of apologised and sent the refund. Not the best way to ensure customers come back after a bd experience.”

Helpful Report

Posted 1 year ago

Hi Daniella, thank you for taking the time to reach out to us and for the feedback. We're really sorry to hear that you're disappointed in the service you received. Our customer support team would really like to help rectify this and answer any questions you may have. Please can you send a message to support@musclefood.com and a member of the team will be in touch as quickly as possible. Thank you

Posted 1 year ago

“I am still awaiting my order that I placed on 25th March and should have been delivered on 27th. I checked the status on your automated bot and it told me to allow a couple of extra days due to high volume of orders. When I still heard nothing I emailed your customer support desk, but still had no update yet and today is 2nd April. Receiving your request for review of your services today made me smile, what services?? Nothing has been delivered! My order reference is 6125. I would appreciate an update on when my order will be sent and what discount/refund I will be receiving due to the poor service and response.”

Helpful Report

Posted 1 year ago

Hi Sarah, I'm sorry to hear your order hasn't been delivered, this isnt up to our standards so please can you raise another request from our customer service team at support@musclefood.com so we can get this sorted for you.

Posted 1 year ago

“Food didn't arrive, but money taken.”

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Posted 1 year ago

Hi David, we're really sorry that your order was never delivered. This isn't to our standards so please drop us a message at support@musclefood.com so we can get this rectified for you.

Posted 1 year ago

“Half of order was missing. Won’t use service again.”

Helpful Report

Posted 1 year ago

We're really sorry to hear your order wasn't fully delivered. Please contact our customer service team at support@musclefood.com so we can look into this issue for you.

Posted 1 year ago

“Recently encountered an issue after my first order. I have used this service before with no issues. It appears the new website might not be as user friendly as the old website. Without access to my account I could not change my orders. With their reset password option not working I am left logged out no control of whats being delivered or what I am being charged for. Very dissapointed, granted a helpful customer support team who send you one email per day to help you try and reslove your 'user error' as it definetly is not their problem..”

Helpful Report

Posted 1 year ago

Hi Ben, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“Really disappointed with musclefood to be honest. As a former long term customer I gave it a break due to lack of options. The food available on food plans literally never changed or wasn’t available. I thought I’d give it another go to then see 99% of the options are now frozen pots. Who wants frozen ready meals every day?! All the fresh options I used to like have disappeared. Also there needs to be better meaty high protein snacks not 100 chocolate bars or crisps. I hope you take feedback on board as the plan worked for me calorie wise just got very boring and repetitive.”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your honest review and feedback. I can confirm that your concerns and comments have been passed onto the team here at MuscleFood and we will make every effort to take your feedback on board. In the meantime, if you've any further queries or concerns, please don't hesitate to get in touch with our customer support team on support@musclefood.com and they will be happy to help. Thank you

Posted 1 year ago

“Unfortunately they have changed their website which no longer allows you to cancel, change, or edit your subscription, this includes delivery dates or food items. Their website now states to talk to customer services, which is pretty much non existent. Now I’m stuck in a subscription I no longer wish to have. I have had no choice but to block musclefood as a merchant via my bank, but they still try to take money. Avoid this company.”

Helpful Report

Posted 1 year ago

Hi Scheiffer, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“Okay so I placed an order on the 19th. DPD couldn't deliver due to perishable goods. Contacted customer service took an age to get back to me. Offered me free prep pots I do not eat any pre prepared food. (Never received them anyway )Ended up having to stock up from elsewhere. No offer of compensating me for the inconvenience. Highly dissapointed and will be sourcing from elsewhere now like my local farm shop. My order turned up today battered box and the white bag was open so much for sealed to keep food fresh. Appalling”

Helpful Report

Posted 1 year ago

Hi Tara, we are so sorry your order wasn't delivered. This isnt up to our standards and we would like to rectify it so please drop us a message at support@musclefood.com and we'd be happy to help.

Posted 1 year ago

“Overall very poor quality food. Chicken rubbery. Mince mostly sauce. Rice and potato undercooked. Everything thing tastes weird , like plastic? All the sauce in my 10 different pots tastes the same, kind of like salsa but not nice salsa. It's a Shame because muscle food used to do nice frozen pots( satay and Thai green curry available in most shops)years ago but now the quality isn't there. It was a struggle to get through them all. Definitely won't be buying again. Don't waste your money”

Helpful Report

Posted 1 year ago

Hi, we're really sorry to hear about your unfortunate experience with our pots. Your satisfaction is our top priority, and it's disappointing to hear that the quality of our food did not meet your expectations. We take feedback seriously and will investigate the issues you've raised to ensure that they are addressed promptly. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to reach out to our customer service team at support@musclefood.com. We value your feedback and the opportunity to make it up to you.

Posted 1 year ago

“Order not delivered and can’t even get an email back. Spend nearly £100 on hampers.”

Helpful Report

Posted 1 year ago

We're sorry to hear your order hasn't been delivered, please contact us at support@musclefood.com to raise the issue again and we will be sure to resolve this for you.

Posted 1 year ago

“Can't give review as my order hasn't arrived”

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Posted 1 year ago

Hi James, so sorry to hear your order hasn't arrived. Please drop us a message at support@musclefood.com with your order details and we will look to resolve this for you.

Posted 1 year ago

“Received pakage damaged all meat defrosted Total waste of £60 would never order again 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 Courier said sorry but package is damaged took photos then just left”

Helpful Report

Posted 1 year ago

Hi Kevin, we're really sorry to hear that you were disappointed in your order and that the packaging was damaged when it arrived with you. We'd really like to chat further with you about this and answer any questions you may have. Please feel free to contact our customer support team on support@musclefood.com and we will be happy to help.

Posted 1 year ago

“Respond to my complaint”

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Posted 1 year ago

Hi Diana, We apologise that you're still waiting for a response from us. Please be assured that we are looking into it and we will get back to you as soon as we can. We treat all complaints with the upmost importance, so please be assured that we will find a resolution for you.

Posted 1 year ago

“Poor quality, poor service, poor amount won’t use again”

Helpful Report

Posted 1 year ago

Hi there, sorry about the issue with your order. I can see you've emailed us regarding this, please rest assured one of our agents will reply as soon as possible. Kind regards

Posted 1 year ago

“Dpd didn't deliver on agreed date, destroyed as perishable despite email saying fresh for 48 hrs. No proactive notification and then needed to contact customer services to resolve. Had organised someone to be in on original slot and when not delivered had to also organise a following day for someone to be in, this could have been avoided if told order not being delivered. They did organise another delivery, though this was 6 days after original delivery date so needed to buy more meat to cover delay. The reason i usually order from here is for convenience and cost in a challenging financial climate, may now switch back to local wholesale butcher, who is marginally more expensive but won't have the same faff on tbh.”

Helpful Report

Posted 1 year ago

Hi Terry, we're sorry to hear about how you had a disappointing experience in the delivering your goods. Please contact our customer support team on support@musclefood.com where a dedicated member will be happy to help.

Posted 1 year ago

“I didn't receive my parcel, courier left it on the doorstep on a busy street and someone nicked it 😡😡”

Helpful Report

Posted 1 year ago

Hi Aaron, sorry to hear you've not received your order. Can you please email us at support@musclefood.com if you've not done so already, so we can look into this with our courier? Kind regards

Posted 1 year ago

“Not got my delivery said it was delivered but not received it so don't no were he put it”

Helpful Report

Posted 1 year ago

Hi Michael, I'm sorry to hear you've not received your order. I can see our team replied to your email earlier today, please check your spam folder if you've not received it. You can also email us again at support@musclefood.com if you need further help. Kind regards

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews