MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a variety of fish . I have cooked the cod & Tuna , what a disappointment. Not fresh .”

Helpful Report

Posted 2 years ago

“Absolutely stupid! Left box of meat from musclemeatuk outside neighbours house In farmyard! Needless to say, not much meat was left after dogs ate most of it! We live a mile down the road!”

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Posted 2 years ago

“Awful company. When this company was based in Selby North Yorkshire it was brilliant, my Eldest Son used to work for them. But now, terrible. Please don't waste your money. My order never arrived, they say it did, customer service are non existent. Gave them one star but if i could they wouldn't of gotten any. Stay away from this shambolic excuse for a company. Paid with paypal but have demanded my money back.”

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Posted 2 years ago

“My order has not been delivered No explanation”

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Posted 2 years ago

“Terrible company send defrosted meals and a 2 week meals course that runs out off date in the first week and the customer service is shocking”

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Posted 2 years ago

“2.5kg of rotten chicken never a good start...the rest looks like childs portions”

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Posted 2 years ago

“I've had exactly the same problem as others. Items swapped, nothing like what I ordered and customer services are impossible to communicate with. Like others, when it came as ordered it was good, but it's not worth the risk in my opinion. Does anybody want a dozen vegan pizzas...? Because I didn't either, but I've got them!”

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Posted 3 years ago

“For over a month now I have been receiving the wrong items. I select my meals for the week before the cut off date and then I get confirmation that my order can not be changed and I see my selection has been changed usually for stuff that is not remotely close to what I ordered and will not eat. My guess is it swapped for cheaper or unpopular food. The times I get confirmation my order is what I placed I open the box that has the sticker to confirm it has been packed with care to find different meals have been packed which resulted in one week having 5 chilli chicken pots instead of beef ragu yet the person packing didn’t think to maybe double up on the chicken tikka or Thai chicken which was also in the order instead select a random item and cause a week worth of lunches to go in the bin. The food needs freezing on the day as even though the use by date is with in 5 days the food does not last that long which causes more food waste even the snacks are short dated which makes me question their supply chain and the stock rotation.”

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Posted 3 years ago

“They USED to be good Lets look at the facts. You are welcome to read the labels when you get your order but the quality isnt great. Most of the meat is 10-20% water added. When you compare the nutritional and fat values with supermarkets its no better and often worse for the same price. As a military veteran I fell for a special £40 discount deal to get an apparent £83 worth of meat….. absolutely no way did I get £83 worth of meat… cheap water filled bacon and sausages, £1.50 ready meals with the same NV as Asda low fat meals… Absolutely nothing special about muscle food any more. They used to be good. Not now”

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Posted 3 years ago

“OMG....! The Chicken Breast is from Romania which I didn't know when ordering. But that's not my issue. The chicken Breast Smelled EGGY when I smelled it. I'm sorry but EGGY Smelling Chicken from ROMANIA... I DIDN'T ORDER. Nearly 90 quid I spent on hampers and I threw most of it away. Except the beef and that's only because its BRITISH and looks the only thing that's ok. Oh and the meatballs and Sausage very nice. British! Sorry but that Chicken Breast FUNKED! Not a happy first time Customer. I mean.... ROMANIAN bloody Chicken!!! No good 😕”

Helpful Report

Posted 3 years ago

“Placed my first (and now last) order which was supposed to be delivered yesterday. Tracking unavailable, 2 hour text alert unavailable and box was never delivered. My account says it was delivered and asks me to review the product. Emailed customer services to receive a response at 859pm that my delivery should be with me by 9pm the same day. Of course it failed to miraculously arrive in that 60second window. Followed it up today but have had no response. No idea what is going on. If it isn't ever going to be delivered I want a refund.”

Helpful Report

Posted 3 years ago

“Worst customer service ever spent £130 on food got 10kg of chicken, one bag clearly was off and smelt vile, even tried to cook one bit and that still smelt off, Evan my dog wouldn't eat it, I contacted on there customer service to be flogged of with £10, 2.5 chicken is £18 then deliverey 5.99 so £10 doesn't Evan cut it. Never had an issue befor and I order a lot from the site but there customer service is the worst I have ever dealt with.”

Helpful Report

Posted 3 years ago

Hi James, Thanks for getting in touch with your honest review. I'm very sorry to hear you had quality concerns with the chicken which arrived with you. Please rest assured we take any quality or compliance concern very seriously and this is in the process of being fully investigated by our team. Following this I can see my colleague has offered you a voucher to compensate you for the value of the chicken included in your order however I can see on this occasion you decided to have the products reshipped instead of the voucher. My colleague who you've been speaking to have issued the reship for the next available delivery date. Sorry for any inconvenience caused here and If you need any further assistance be sure to get back to us. Kind Regards, Charlie

Posted 3 years ago

“AVOID... Will never be order gagain quality n portion size is shocking. Stick to best in Bury.. The primary of food AVOID”

Helpful Report

Posted 3 years ago

Hi Jessica, Thanks for getting in touch with your review. I'm very sorry to hear you feel this way, we pride ourselves on the quality of our products and take any quality concerns very seriously. Please also note we do a range of different products which range in size, all the products you order will have the weight advertised next to them so you are able to see how much you are due to receive. If you have any further quality concerns please email us on support@musclefood.com so we can get this fully investigated and resolved for you. Kind Regards, Charlie

Posted 3 years ago

“Consistently missing items from orders. The customer service team just fob you off with a hollow apology and a £5 voucher off your next order. The company is not interested in fixing the fundamental problems with their quality and control system. They are truly one of the worst companies on the planet for customer service! I fully expect one of their team to reply to this with a "We're sorry, please contact us to discuss, blah, blah, blah" like I haven't had almost weekly communication with them for months. Their replies to posts like this are just a pathetic attempt to convince people who haven't shopped with them that they actually care about their customers, but the truth is they don't! ***AVOID THIS COMPANY!***”

Helpful Report

Posted 3 years ago

Hi James, Thanks for getting in touch with your honest review. I'm sorry to hear you've not received all the products you've ordered on more then one occasion. Please rest assured this is very rare and whenever this happens we fully investigate the issue with our warehouse team to avoid the same thing from happening again. Whenever this has happened I can see a voucher has been offered to cover the value of the missing product. I'm again very sorry this has happened and if you need any further assistance be sure to get back to us on support@musclefood.com. Kind Regards, Charlie

Posted 3 years ago

“I had some faulty bbq burgers and the expiry date missing on one of my other products I e mailed to complain I sent photos to show them they said they will get back to me heard nothing for a week I e mailed again and my e mails kept bouncing back because they blocked my e mail address instead of dealing with the situation terrible customer service. Before you say you havnt blocked my e mail I work in I.t and I 100 percent know it’s been blocked on your side. Don’t waste your time with muscle food havnt even had my Money back!!!!”

Helpful Report

Posted 3 years ago

Hi Adam, Thanks for getting in touch with your feedback. Sorry to hear about the issues you've had, we take all compliance related issues very seriously and rest assured we've fully investigated this with our team. I can see this issue has now been resolved and we've sent you over a voucher to cover the cost of the products. I can assure you we never blocked your email, I can see we replied back to you shortly after your initial email. Once again sorry for any inconvenience caused and I'm glad this has now been resolved. Kind Regards, Charlie

Posted 3 years ago

“This company delivers chilled/frozen foods and yet they have no way of contacting them immediately as they rely on snail mail and social media!! I had a rather simple query... my order is due today but I haven't received a text message to say when it will be delivered which MuscleFood state will happen and to be fair has happened before so as I can't speak to anyone at MuscleFood I have no idea if it's arriving today or not as I have better things to do with my time than wait in to see if it will arrive. Let's see how long it takes someone to respond to a poor review!! Update now heard back saying that they couldn't take the PayPal payment and order is cancelled bearing in mind it was supposed to be delivered today when were they going to tell me this and also blamed my PayPal account for not having funds or right cards set up!! Strange however I've been using it all week and the payments have been fine. I wish sometimes companies would just say look we messed up and then try and put it right. They even had cheek to say I'd better check if any funds have gone out of my PayPal account? But why would they if musclefood couldn't process the payment. Bunch of cowboys!!”

Helpful Report

Posted 4 years ago

Hi Tim, Thanks for getting in touch with your honest review. I'm very sorry for any confusion here, it looks like your order was never processed correctly as we were unable to take payment from the paypal account attached to the order. No payment would of been taken, sorry we didn't contact you regarding this however this isn't something which is brought to our attention without us having a look into the order. Payment would of failed due to one of the below reasons: - Not enough funds linked to the account - Incorrect bank, payment card or billing address details (must use billing address of the card) linked to your Paypal account - The card linked to your Paypal account has expired or is not from the UK If you need any further assistance be sure to get back to us on support@musclefood.com. Kind Regards, Charlie

Posted 4 years ago

“Do not bother, save your money! The customer service I received on my first order was shocking! Chose a specific delivery date and then they decide to change it to a different date without my consent! When explaining that Thursday was not suitable there response was “sorry we can’t do anything about this now, just download the DPD app and select a suitable safe place for the package to be left” Don’t know how many times I told them that there was no suitable safe place and they would need to cancel the order and refund me to which I just got the same response “we can’t do anything now” the same response was received by a manager after I asked for it to be escalated! Shocking! Don’t offer a delivery date choice if you can’t fulfil it! They had the cheek to offer me a 10% voucher off my next order. If they think I’m going to be ordering off them again after this then they can’t think again!”

Helpful Report

Posted 4 years ago

Hey Anonymous, Thanks for getting in touch with your honest review. I'm very sorry to hear you've had issues with your delivery, sometimes delivery dates do need to be changed if you are living in a two day postcode area due to our couriers only delivering to these areas on certain days. If these changes are made you are made aware straight away. After your order has reached the picking and packing stage and is being prepared to be dispatched or has already been dispatched we're unable to amend the delivery date and if you were to get in touch with us after this we wouldn't be able to change the delivery date or amend the order. I'm very sorry for any confusion here we don't offer 10% discount codes so it may of been a £10 code you were offered. If you need any further assistance be sure to get back to us on support@musclefood.com. Kind Regards, Charlie

Posted 4 years ago

“Don't bother with them delivery never turned up on the day stated after waiting in all day for it and not communication from them at all and no phone number”

Helpful Report

Posted 4 years ago

Hi Nathen, Thanks for getting in touch with your honest review. I'm very sorry to hear you've not received your order, this is way below our usual standards. So we can fully investigate and get this resolved for you as soon as possible please could you email us on support@musclefood.com. Kind Regards, Charlie

Posted 4 years ago

“Had the slimmer box for only a few weeks. Decent food to be honest and I was enjoying it. The last ordrr was left at the door while I was out, in the baking sunshine. I was very lucky it was neither stolen nor spoiled. "Customer service" were uninterested. I have since got another box, plus £55 worth of meat I didnt order. Zero way to contact customer support urgently and I fear their response will be to email me tough luck. Dont bother with this lot. Its great IF you get the food you order. It used to be a good company, but has clearly gone severely down hill in recent months or year or so. When they have your money, theyve less than no interest. My subscription is being cancelled”

Helpful Report

Posted 4 years ago

Hi Pd, Thanks for getting in touch with your honest feedback. I'm very sorry to hear about the experience you've had, rest assured we take delivery issues very seriously and they are investigated in full alongside our third party couriers. I'm also sorry for any confusion here, it looks like your initial order was part of a reoccurring order which is why you would of received another order without placing one. If you could get back to me on support@musclefood.com I'll be able to look into this further for you and get this resolved. Kind Regards, Charlie

Posted 4 years ago

“The customer service is horrendous, if you have any issues don’t expect to be helped, just fobbed off with lies and copy and paste excuses.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for getting in touch with your feedback. I'm very sorry you feel this way, we value all our customers and always try our best to get issues resolved as quick as possible. If you do have any issues with recent orders be sure to get in touch with us on support@musclefood.com and add the subject as 'FAO Charlie' so I can personally pick this up and investigate this for you. Kind Regards, Charlie

Posted 4 years ago

MuscleFood is rated 4.3 based on 4,134 reviews