Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

“The chicken breasts had loads of sinew and no flavour. Beef was fatty and poor flavour. Overall mass produced poor quality only plus gammon good flavour and lean. Want a lot for your money it is ok but quality very poor .”

Helpful Report

Posted 4 years ago

Hi jennifer, Thank you for your review - we really appreciate it. I am so sorry to hear about the quality issues you have encountered. We always strive to deliver high quality products and an issue like this is unusual. I have emailed you directly so I can get this passed on for investigation and resolve for you. Kind regards, Candice

Posted 4 years ago

“Pretty disappointed have been waiting for dhl to deliver my order on Wendessay between 20 past 12 and twenty past one no order delivered I received a picture of a box behind my front door no box was there, I Emailed them and muscle foods rang the local refuse collection to see if they had inadvertently taken it as they were here collecting recycling. I have recieved no reply concerning this a while ago my neighbour came to my door with my order and told me it has been sat in our hallway since Wednesday. It was obviously taken to the wrong address and placed behind the door and there it stayed .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered with the delivery. I have checked the emails between yourself and my colleague and i can see this has been resolved. A further email has been sent by me directly to discuss this further and advise you of the steps we have taken to resolve this. Kind regards, Candice Customer Support Manager

Posted 4 years ago

“Scam !!! Everyone check your bank statements these lot take £4 every 2 week or more sometimes from your account , they took 3 lots of £4 in one month off me , 2yrs worth my bank fraud team have advised !!! Be careful there doin it to everyone !!!”

Helpful Report

Posted 4 years ago

Hi Paddy, Thank you for contacting us. I am sorry to hear about the confusion with the mfNOW service. mfNOW gives our loyal and frequent customers even more benefits. When you chose mfNOW subscription at checkout you would have automatically received a FREE Prepped Pot Meal in your order and access to the following benefits: Free delivery days, a free PT/nutritionist consultation, free VIP access to musclefood events, exclusive offers and free VIP support. I have picked up the email thread with my colleague and I will respond to your personally. Kind regards, Candice

Posted 4 years ago

“Had a delivery day for Thursday waiting for 2 hour slot nothing emailed told Friday waiting for slot nothing joke”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review. I am so sorry to hear about the issues you have encountered with your delivery. I have checked this for you and I can see this has now been reshipped for you by my colleague. If you would like to discuss this further then please respond on the thread and ask to be passed over to me. I am always more than happy to help directly. Thanks, Candice

Posted 4 years ago

“Recieved a double delivery and charged twice”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We appreciate it. I am so sorry to hear about the issues you have encountered with the order. I can see my colleague has responded to the emails and explained/resolved this for you. If you would like to discuss this further then please reply and ask to be passed over to myself. Have a great day. Thanks, Candice

Posted 4 years ago

“I received my muscle food delivery and the box was falling apart/ soaking wet from where the ice inside had melted. I then opened the box to find that the chicken breast had leaked out of its bag and was all over the rest of the food! I contacted the Musclefood customer service team via email (as I could not find a phone number anywhere!) and I was told that the only part of the order they would refund was the delivery charge! The next week I got an email to ‘confirm my new order’ and Musclefood had charged me for another order! - at no point did I subscribe or order anything else as I had such a poor experience the last time! I refused the parcel when it arrived the following day and emailed Musclefood and told them what had happened. I then got a reply back saying that for every order you must confirm it and that they had proof that I had done so (which I didn’t) and that there was nothing that they could do for me! My experience with Musclefood was so bad and I will never be using them again - they are scammers!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time out to leave a review. We really appreciate it. I have picked up the emails with my colleague so we can discuss this in more detail and ensure the issue is resolved. Thanks, Candice

Posted 4 years ago

“I achieved nothing,payed £45 for £35ish food,the mince isnt even enough to make a meal.....2 x 200gram,its very misleading,also people are telling me you take money from peoples account £4 a month as some sort of membership thing,can you verify or deny this please,l need you to get back to me before this goes any further,sure this can be sorted...M”

Helpful Report

Posted 4 years ago

Hi Malcolm, Thank you for your review. We really appreciate it. I have emailed your directly to discuss this in more detail. Kind regards, Candice

Posted 4 years ago

“I got the buy one get one for a pound delivered today and I am raging spent over £50 and it’s poor half the original box is missing and the free double order has not arrived yet but was told that’s all you’re getting 😡😡😡 no phone number to call them 😡😡😡”

Helpful Report

Posted 4 years ago

Hi Gordon, Thank you for your review. I am so sorry to hear about the issues you have encountered. I would like to get this resolved for you so I have emailed directly. Please respond to me on the email and I will do everything I can to investigate and resolve. Thank you, Candice

Posted 4 years ago

Hi Gordon, Thank you for your review. I am so sorry to hear about the issues you have encountered. A direct email has been sent from me so I investigate and resolve any issues for you. I would hate for you to remain unhappy. Kind regards, Candice

Posted 4 years ago

“Worst company ever. They don’t tell you what the calorie count is in your delivery, you can’t call them and they ignore your emails. This review is going everywhere. Contacting my bank to get a full refund as this is fraudulent.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered. Your emails with my colleague have now been taken over by me directly so I can get this resolved for you. Kind regards, Candice

Posted 4 years ago

“Customer service is appalling.on my second week of doing the unthinkable I had problems with my order I couldn’t change items and was made to have a certain item I didn’t want I tried to sort it out but no they cancelled my order completely which I didn’t ask for so left me with no food for my second week even tho I had paid for it so had to wait for a refund. On trying to do another new order the same problem so changed my email address only for them to charge me twice £151.96 in 1 week I’m fuming ! so now I’ve got 2 orders turning up tomorrow when I only want 1 ! After many many txts , emails because they can’t call you or won’t call you ! I asked for a refund only to get a txt telling me to freeze the food for the following week & there’s nothing they can do ! How disgusting advising me to eat unfresh out of date food when it should all be fresh delivered each week ! Shockingly bad service they don’t care about their customers or made any attempt to rectify their mistake by offering a fresh delivery for the following week after it was their fault in the 1st place ,Bad bad bad ! I’m done with them and I totally don’t recommend doing the unthinkable they try and make you have food you don’t want and charge you twice in 1 week £151.96 leaving you with out of date unfresh food & they don’t care !”

Helpful Report

Posted 4 years ago

HI Wendy, Thank you for your review. I am really sorry to hear about the issues you have encountered with the order. I have emailed you directly so I can investigate this further and resolve for you. Thanks, Candice

Posted 4 years ago

“Poorly packed , bottom of the box was frozen and items on the top warm . Very small portions ( picture was misleading). No customer services contact available to talk with . ( no telephone number and Facebook messenger turned off ) only option is to email and keep fingers crossed they one day return my message .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered with the order. I have checked and I can see my colleague did pick up your emails yesterday, I have picked this up and sent a further email so I can get this resolved for you in a timely manner. Kind regards, Candice

Posted 4 years ago

“I notice you have chief my bank account with the sun of £4.00. There was no mention of a recurring charge when I placed my order. I am a74 year old pensioner and can not afford to pay £4.00 a month for nothing. Kindly cancel my membership and return my money.”

Helpful Report

Posted 4 years ago

Hi Gerard, Thank you for your review. I am sorry to hear about this. Please keep an eye out from myself directly so I can explain the details and resolve this for you. Kind regards, Candice

Posted 4 years ago

“I am very disappointed in your delivery service. It's now the second time it happened. I have paid for a premium delivery service, but then I get a disgusting service. DPD delivered my order, but never knock on the door, we were inside the house and saw how he just thrown the box over the side gate/fence. In the process the box and food got damaged. If this is the service I get from Muscle Food, I’ll take my business elsewhere.”

Helpful Report

Posted 4 years ago

Hi Herman, Thank you for leaving a review. I am so sorry to hear about the issues you have encountered with the delivery of your order. This has been passed over to the courier as a complaint by my colleague who responded to your emails. I have picked the emails up directly and sent a new response so we can discuss this in more detail. Your continued support and loyalty means so much to us and I would hate for you to remain unhappy. Kind regards, Candice

Posted 4 years ago

“Additional order I had not placed! At 70 it caused me palpitations and agitation trying to sort it. Still not sorted. No reply from MF I placed an order yesterday 14/5/20 for delivery on 17/9. On receipt of confirmation the email tells me I have ANOTHER different order due 18/9/20. I did NOT place a second order. I tried, preferring to speak to someone, to make contact. Eventually I had to send an email which said I’d receive a reply in a few hours. No reply. Due to the amount not of stress this caused me, a 70yo, I said I eventually said I wished to cancel BOTH orders. ( I was initially trying to cancel the second order which I had not placed). It put me off the whole experience. I can not afford to pay for an order I did not make or want. I have been a customer in the past but I doubt I will be again. I had palpitations and felt so agitated trying to get it sorted.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you for getting in touch. I am so sorry to hear about the issues you have encountered with your most recent orders. The system shows this has now been picked up and resolved by my colleague via phone call. The issues have been passed on to the relevant teams so we can eliminate this from happening again. If you have any further queries at all, please do not hesitate to get back in touch. Kind regards, Candice

Posted 4 years ago

“Avoid, shady practice of charging £4 per month without my knowledge.”

Helpful Report

Posted 4 years ago

Hi Tony, Thank you for your review. I'm terribly sorry to hear of the issues you have encountered with your membership charges. I can see that you have resolved this with my colleague. If you would like to discuss this further, please contact me at support@musclefood.com with the tagline 'FAO Sean' and I can be in touch. Thanks, Sean

Posted 4 years ago

“They sent me a parcel without previous notification, in spite of contacting them numerous times to request a delay for the delivery, they send me the parcel and leave it in my door. I'm on holidays but they didn't care about it, in addition, the customer service was less than inaccurate. I used to be a fan of this brand but from now on I will encourage everybody to do not buy their food”

Helpful Report

Posted 4 years ago

“They sent me a parcel without previous notification, in spite of contacting them numerous times to request a delay for the delivery, they send me the parcel and leave it in my door. I'm on holidays but they didn't care about it, in addition, the customer service was less than inaccurate. I used to be a fan of this brand but from now on I will encourage everybody to do not buy their food”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issue you have encountered with your order. I can advise that we are looking into this to ensure that all issues are resolved and investigated thoroughly. I have sent over an email to you so we can get this resolved for you. Kind regards, Sean

Posted 4 years ago

“I wanted to rated zero. I used the food for max 3 months since March to May 2020, I notice that Muscle Food was charging 4 pounds continuously since I contacted them once I found out that they were charging me a membership charge which is the 4 pounds. 01st I wasn't aware that I needed to pay 4 pounds for a membership 02nd after canceling they are still charging me and we are now in August. ITS NOT OK, you should make it clear that there's a membership charge and definitely stop charging after one canceled! I am waiting for a reply from them and a full refund:(”

Helpful Report

Posted 4 years ago

Hi Liz, Thank you for your review. I'm terribly sorry to hear of the issues you have encountered with your membership. I can see that you have resolved this with my colleague. If you would like to discuss this further, please contact me at support@musclefood.com with the tagline 'FAO Sean' and I can be in touch. Thanks, Sean

Posted 4 years ago

“Ordered a lot of steak, braising steak & hache steak, £70. One pack of braising steak was 19 days out of date??? How can that even happen? Today I cooked a 170g rump steak and it was awful. 47g of it was pure gristle.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about this. My colleague will investigate and resolve this for you through the review left on Trust Pilot. Rest assured we will do what can internally to eliminate this from happening again. Kind regards, Candice

Posted 4 years ago

“I ordered my package with muscle, arrived on time was happy at first until I realised they gave me a out of date product and one of the packages I had wasn't sealed correctly, I wanted my money back but they had the cheak to give a 10 pound voucher or 1000 loyal points adds up to tenner i paid 66 pound at least half of it back i be happy poor service.”

Helpful Report

Posted 4 years ago

Hi Daniel, Thank you for your review. I am so sorry to hear about the issues you have encountered. The correspondence shows that you were offered a refund of the affected item alongside a voucher. I have picked up your email and responded further via there so we can get this resolved. Your continues support and loyalty means so much to us and I would hate for you to remain unhappy. Thanks, Candice

Posted 4 years ago

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