MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from Musclefoods and payment taken, only to be advised a day later that they don't deliver to Guernsey and the website shouldn't have accepted my order. Which reminds me - I need to check that the refund came through!”

Helpful Report

Posted 4 years ago

Hi Maura, Thank you for your review. I am so sorry to hear about the issues you have encountered. This is due to a recent change in our courier and the extended delivery areas. I do apologise for any inconvenience caused. The refund has been issued and will go back into your account in the next 3-5 working days. Kind regards, Candice

Posted 4 years ago

“£200 worth of food "somewhere" and the best response time they can give me is 4 days for a copy and pasted e-mail to then be told I'm only eligible for a 50% refund because the address was wrong (although it doesn't exist in my muscle food address book!) Had support have been faster I have no doubt that I could have retrieved this food from the courier. For someone who's spent 1000s with this company in the past, the decline has been clear to see, I'll never buy a thing or refer ever again. You can stick your 50% refund up "Ian" the guy that emails you every day's a**. Absolutely pathetic.”

Helpful Report

Posted 4 years ago

Hi Tom, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice' and I can be in touch to ensure all issues are fully resolved. Thanks, Candice

Posted 4 years ago

“The only thing was beefsteak it was full of fat by time you cut this wasn't worth cooking”

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Posted 4 years ago

“During lockdown prices up to expensive Quality not as good like rubber Been buying from muscle food for years stopped buying now ,bigger muscle food Has become the quality be came poorer and expensive”

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Posted 4 years ago

“Minimum order delivery prices are ridiculous. Changed my repeat order price by nearly double the original price.”

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Posted 4 years ago

“I logged in and had a look at the weekly meal preps but I didn't complete the order. Then I received a msg from my bank to say I had gone into an involuntary overdraft. They have sent and charged me for food I didn't order without emailing me. So I messaged them and have been waiting for a week for a reply. No REPLY it feels like I'm being ignored. Bad customer service just Ignore and hope I go away.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered. Upon checking, I can see my colleague Becka has responded to you from the back of the Trust Pilot review left. Please feel free to ask to be passed over to myself, if you are still unhappy. Kindest regards, Candice Customer Support Manager

Posted 4 years ago

“Delivery wasn't processed, but without me asking, I would have never found out why. Then after talking to the customer service, the issue had apparently been resolved. However, I still have no confirmation on my order. I am returning customer (already ordered 4 or 5 times). I work in Senior Management in a very customer service oriented sector, and that is not how you maintain customer relationship. Customers in general always come first but especially for returning customers/ longterm customers, you have to go the extra mile. This didn't happen. Would give one star if I could. This experience is not acceptable whatsoever.”

Helpful Report

Posted 5 years ago

Hi Patrick, Thank you for your review. I am so sorry to hear about the issues you have encountered. My colleague Becka has responded off the back of the review left on Trust Pilot. She will of course do everything she can to get this resolved. Kind regards, Candice

Posted 5 years ago

“I'll start by saying that the meals are really good. However the customer service is horrendous - I've been charged multiple times for food delivery, continue to be charged for a subscription plan that I cancelled (and have been told I don't have), have received (and been charged for over 20 fresh meals in the last 4 days), etc. All this with a customer service department that can't be contacted - I've tried by email, live chat (which now doesn't wok) and there's no phone number. I've tried to contact them near-constantly for about the last 10 days only to be fobbed off with some holding email responses. I've also now requested to be called by the 4 times but nothing. Genuine shambles. As above the food's good but it's just not worth the hassle of them messing things up. Ironically I really like the food and the plan but in terms of it being a low maintenance option - well it couldn't be further from the truth. Not worth the stress (and being wrongly charged) If there was a rating lower than 1 I would have chosen this.”

Helpful Report

Posted 5 years ago

Hi Graham, Thank you for your review. I am so sorry to hear about the issues you have encountered. I can see my colleague has provided a response to your emails - please may I ask you to check your junk/spam. Please email me directly by asking to be passed to myself so i can ensure all issues are escalated and resolved. Thanks, Candice Customer Support Manager

Posted 5 years ago

“Avoid avoid!!!worst food I eat in my life.chickens were grey in every box of food.half order gone it lnto the in to the bin. Do not sign up to this. They will take money from your account every week and hard to get threw to them to cancel me and my friend had the Same with this company issue.”

Helpful Report

Posted 5 years ago

Hi Murat, Thank you for getting in touch. I am very sorry to hear about the issues you have encountered. Our DTU plan is a weekly recurring offer which is advised at several stages of the order process. I can see my colleague has responded to you this morning. When you respond, please ask to be passed over to myself so I can get this investigate and resolved for you. Thank you, Candice

Posted 5 years ago

“My first order with muscle foods was good. My second was not. The 2.5kg chicken breasts has an awful rotten egg smell and after sending 2 emails to their customer services i still havent heard back. All i want is a refund for the chicken.”

Helpful Report

Posted 5 years ago

Hi Tracey, Thank you for leaving a review. I am so sorry to hear about the issues you have encountered with the Chicken. I have checked the system and I can see my colleague has responded to you and asked for some information so we can pass this over to the relevant department. Please may I ask you to respond so I can pick this up. I am of course more than happy to refund you for the issues you have encountered. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“My friends order was not delivered although she was in waiting no communication back when company contacted and months later waiting on refund that muscle food seem unable to deliver on again. This has caused many friends now not wanting to try your service. Still waiting for refund”

Helpful Report

Posted 5 years ago

Hi Sylvia, Thank you for your review. I am so sorry to hear about the issues encountered with the delivery. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' so I can investigate this for tou and ensure all issues are resolved. Kind regards, Candice

Posted 5 years ago

“Poor quality chicken, arrived half defrosted, smelt off and covered in blood with lumps of fat in amongst it. Customer services sent a reply email to say they assure me it's safe to eat! Wouldn't use again and wouldn't recommend...”

Helpful Report

Posted 5 years ago

Hi Louise, Thank you for getting in touch. I am so sorry to hear about the issues you have encountered with the Chicken. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate and resolve this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“very concerning added items to my basket then changed my mind so closed the browser then get a confirmation email at 3am!! sent an email for them to say I placed an order knowing full well I didn't ..over £40 was taken. its such a shame as I find most of the food good and the do the unthinkable people speak nicely but actual muscle food are rude and just take your money without a care its illegal and ill be going to trading standards you can't take money without permission!”

Helpful Report

Posted 5 years ago

“MF use Yodel to deliver, if I’d had known I wouldn’t have ordered, waited in all day for it to arrive at 7pm in a damaged, opened soggy box. MF have no phone number- which says a lot, only contact by email which takes days for an unhelpful reply Nice meat, but delivery experience stressful , MF customer service very poor”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered with the order. The issues have been escalated to the relevant teams so we can eliminate this from happening again in the future. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can ensure this is fully resolved. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“order no 704833585 food arrived thursday afternoon,when we opened up there was blood in the bag,had to wash everything before freezing,contacted support who basically said without pics cannot do anything,all i asked was the£60 order fit for consumption but as you guessed not heard anything back since,even empted bin and sent pics off blood in bag,wont be ordering again and now have no food as unsure if safe to eat,great when your on furlough with minimum money”

Helpful Report

Posted 5 years ago

Hi Tim, Thank you for your review. I am so sorry to hear about the issues you have encountered. This has been escalated to the relevant departments so we can eliminate this from happening again. In the meantime, I can see the order has been reshipped in full for you. If you would like to discuss this further, please ask to be passed over to myself. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“They started taking a monthly subscription fee for something they state is called mfnow. Well this mfnow seems to be a work of fiction and I did not sign up to it. Apparently, you can cancel it in your account area by clicking the mfnow logo, there is no mfnow logo in the account area (another world of fiction). Their email states that they will be sad to see a member leave as it’s about to get really exciting??? What is??? Your non existent mfnow?? Seriously guys, get a grip and sort it out, it’s illegal to sign people up to something that does not exist and to not offer a means of cancellation. Unfortunately for you, I’m like a dog with a bone when I know the law, so good luck. Trading standards have been informed, the bank are investigating you and I’m quite happy to take this further.”

Helpful Report

Posted 5 years ago

“Do not order from this company. The food was substandard for the price. There was also a chicken dish I didn’t order. Then they started taking £4 per month out if my account for a subscription for something called mfnow. I’d never heard of it! Searched it on the website, apparently you can can cancel at any point by clicking the mfnow link in your account area. There is no mfnow link in the account area. Customer service is a joke, they just copy and paste you a screen telling you about mfnow. So I’m guessing they’ve not realised the mfnow doesn’t actually exist and that their company seem to be scamming customers.”

Helpful Report

Posted 5 years ago

Hi Leanne, Thank you for your review. I am so sorry to hear about the issues you have encountered. The system shows you have since emailed and this has been cancelled on your behalf. If you would like to discuss this with me further please respond to the current thread of emails and this will be passed over. Kind regards, Candice

Posted 5 years ago

“Feel like I have been robbed, the picture and advertising is nothing like what you get the portion size is terrible, The gammon steaks are like streaks of bacon. The pork loins are like willy winkies It was all half thawed when arrived in its bashed box too. Will definitely not be recommending that's embarrassing. Really annoyed it cost £64.98 for food that wouldnt even feed kids for a week. 🤬”

Helpful Report

Posted 5 years ago

Hi Stuart, Thank you for your review. I am so sorry to hear about the issues you have encountered with the order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate and resolve all issues for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Won’t be ordering from here again, my delivery never even turned up and can’t get a reply from customer service”

Helpful Report

Posted 5 years ago

Hi Sophie, Thank you for your review. I am so sorry to hear about the issue you have encountered with the delivery. This will be escalated with the delivery company so we can eliminate this from happening again. My colleague has reshipped the order at your request. Please ask to be passed over to myself if you would like to discuss this further. Kind regards,

Posted 5 years ago

“muck!! I didn't give it to the dog even , a healthier version of McDonald's at best”

Helpful Report

Posted 5 years ago

Hi Phillip, Thank you for your review. I am so sorry to hear this. We always strive to provide the highest possible quality of product and I am sorry if this has not happened on this occasion. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' so I can escalate the issues and provide a full resolution. Kind regards, Candice Customer Support Manager

Posted 5 years ago

MuscleFood is rated 4.3 based on 4,134 reviews