MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

Write Your review

Tell us how MuscleFood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had a delivery of food so rubbish for £49 i will not be shopping at muscle foods anymore complete wast of money”

Helpful Report

Posted 5 years ago

Hi Yw, Thank you for your review. I am so sorry to hear you feel this way. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would like to look into this for you and ensure any issues are resolved. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Delivered warm. The delivery driver was running back to his van. The box was small. We had cleared our freezer waiting for the order it was minuscule and we had to throw it out because it was warm and my daughter has only just finished chemotherapy. I couldn’t get in touch with the company to see if it had defrosted or if it was fresh they have it well set up so u can’t speak to anyone. Complete waste of £70”

Helpful Report

Posted 5 years ago

Hi Louise, Thank you for your review. I am so sorry to hear about this. Please can you email me directly on support@musclefood.com marked 'FAO Candice' so I can look into this for you and ensure you get a replacement order or a refund. Kind regards, Candice

Posted 5 years ago

“Here is a photo which clearly states no subscription but yet they took an extra 138 pound out of my bank without my consent, how do they even do that? I have been through all the terms and conditions and nothing is mentioned.”

Helpful Report

Posted 5 years ago

“Still waiting to hear from Candice, picking this up personally. Avoid this company at all costs.”

Helpful Report

Posted 5 years ago

Hi Jon, Thanks for leaving a review. I have just responded to you directly and await you coming back to me so we can get this sorted. Kind regards, Candice

Posted 5 years ago

“I was horrified too but for different reasons, this is the worst decision I have made in a long time, they really saw us coming, tasteless, Chicken Satay, Potatoe, Sausage and Beans, take out the potato and your left " with not a lot " very poor overpriced meals you get better more tasty food with Aldi ready meals at less than half the price .I would not use them again if THEY paid me , so don't waste your money”

Helpful Report

Posted 5 years ago

Hi Martin, Thank you for your review. I am so sorry to hear this! Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would really like to ensure your feedback is passed on to the relevant teams. I will also do what I can to put this right for you. Kind regards, Candice

Posted 5 years ago

“I was absolutely horrified to find that my first ever order with muscle food arrived in a shocking and appalling manner. A couple of the plastic containers had the content of the food thrown out and was covering the other various containers in the packaging. The smell was horrific and very off putting, I couldn’t believe a reputable company like muscle food would be capable of sending out food in this state. It mentions on the delivery box to take a picture of my delivery and to share it on various social media platforms, such as Facebook, Instagram & Twitter which I use very frequently. I have refrained from doing so at the moment, and thought I’d email you first to see how you would make this very disappointing experience for me into a positive and how you will rectify this matter and not lose a brand new customer in the process.”

Helpful Report

Posted 5 years ago

Hi Sanjit, Thank you for leaving a review. I am so sorry to hear your order arrived in this condition. Please may you email me at support@musclefood.com with the subject line “FAO Candice” I would like to personally address these issues and fully rectify this for you as your loyalty is so important to us and I would hate for you to remain disappointed in us. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“First time ordering with muscle food. Recieved an email stating it is in transit. No tracking number jus a link which did not work. Emailed company no response. I went out as reading on the email it stated i would be given a 2 hour delivery slot. Was not given this. Came home after a long walk to find a note though my door stating my delivery had been left in my bin. The box does state food. Box and meat was warm so obviously had to be thrown away. Emailed yet again but still no response. Absolutely disgusted.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the method of delivery you have encountered. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Do not use this company, lots of items missing and no response from customer services. Delivery came 3 days late. They have also took 2x payments for another order which I did not place. I suspect that may be my fault as it is probably hidden in their small print in the t and c as a repeat order if I you do not cancel, so be aware of this if you are still even considering using this company. Companies should not be allowed to do this in my opinion.”

Helpful Report

Posted 5 years ago

Hi Jon, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered and for the delay in getting back to you. Due to recent events, we have been receiving a higher volume of queries. Your emails have been located in the system. I will personally pick this up shortly and ensure the issues are resolved. Thank you for your patience. Kind regards, Candice Customer Support Manager.

Posted 5 years ago

“Shocking quality meat and customer service. Emails go unanswered and it’s impossible to speak to someone to resolve an issue. Wish we’d never heard of this company!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered. Your email has now been taken over by myself and i have replied at length to offer a full resolution. Please respond to me via the email and I will do what I can to put this right. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I would give zero stars if it was possible. I am a new customer and recently ordered my first hamper , only to receive half the items. I have emailed customer services and I have only received an auto-generated email in return. I have no telephone number for customer services and would be grateful if someone which actually contact me”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear you are missing items. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Pure quality food, had to throw aload away. Turned up warm. Getting no reply for complaint False advertising”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear you are disappointed with your order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“My first order with muscle food I took advantage of the new customer offer of buy one hamper get 3 free, however I received only one hamper Very disappointed as my mother is self isolating and I was planning to share with her At £71 this is a lot of money for me and I was hoping that this could have been a regular option for me”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear you haven't received your full order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“I ordered Muscle Food for beginning of April, I was really looking forward to the package as I'd ordered a brilliant deal for the money I thought. Anyways my parcel came & I was missing 13 items! I'd also recommended Muscle Food to my dad & he hadn't recieved 14 of his items (we'd ordered the same deal). So the only way you can contact Muscle Food is via a form on there website, so we both did this. They got back to my dad & sent him the missing items which is a good turn out. Me on the other hand was offered £28.50 refund, 3000 loyalty points or a £30 voucher code. I was annoyed as I wanted the missing items because that's what I paid for!!! Anyway after lots of emails between me & Muscle Food I'd decided to accept the £30 voucher code, and 10 days later they still haven't given it me. I've been dealing with this since the beginning of April & I'm mad & upset. Will never order from this company again!!!”

Helpful Report

Posted 5 years ago

Hi Natalie, Thank you for your review. I'm terribly sorry to hear the experience you have had with us. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“I had originally reviewed the product as being reviewed in poor condition . I was promise a refund by customer services . So far they have only sent back half the money they promised as a refund . It is concerning that they do not respond other than an automated response to emails . I am still hoping I will get the other half of my refund back but I hope more that other customers don't have the poor experience we have”

Helpful Report

Posted 5 years ago

Hi Susie, Thank you for your review. I can see this has been picked up on Trustpilot. Please get in touch as per the response on Trustpilot. Thanks, Becka

Posted 5 years ago

“I once managed to get an order with some burgers gone off. Then some of the chicken breasts were very good and about a quarter woody. Recently I thought I would give the 10 meals a go, the offer does not work on the website. I have emailed them many times and just get ignored. However, I do get bombarded with endless marketing from them! This was the case before the lockdown also.”

Helpful Report

Posted 5 years ago

Hi Aj, Thank you for your review. I'm terribly sorry to hear the experience you have had with us. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Not only did this take forever to arrive but when it did my order was short the 3 extra hampers that it was supposed to come with. My previous order was short also but thought i would try this company again as they gave me loyalty points as compensation for my missing items. The loyalty point system is pretty dire as the items are overpriced and the selection is sparse to say the least. Why these couldn't be treated like a voucher and deducted from the final bill i don't know. I have emailed but have as yet not received a reply (no surprise there). Disgusted at the way this company runs their business. I regrettably encouraged my friends and family to order from here and they have also been short on their order.. DO NOT order from Muscle food .”

Helpful Report

Posted 5 years ago

Hi Lloyd, Thank you for your review. I'm terribly sorry to hear you are disappointed with our service and with your order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Very unhappy with my meat order, paid just under £60 to receive a pork joint so small it did not even cover a quarter of my dinner plate but cost me £7, 3 items missing and the rest I received the packs were tiny, I could have purchased same for less than £20, would never use again. Have messaged them but I don't hold much hope of getting a reply as others haven't with same issues.”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you for your review. I'm terribly sorry to hear you haven't received your full order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Spent £85 totally not worth the money. Missing items from main hamper. Supposed to receive 4 free hampers which did not arrive. There is no contact number and no reply to emails. Feels like I’ve been scammed. Wish I’d read reviews before ordering. Won’t be fooled again.”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you for your review. I'm terribly sorry to hear you are missing items. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Got ours yesterday, NEVER AGAIN!! We should have had 2 free hampers, which made the £70 well worth it... we didn't get anything extra, and the amount of meat we got for £70 is a joke, I could have got it for much less in a supermarket. Seriously don't bother, I have complained and asked for the rest of my order or half my money back, but so far nothing has been done. AVOID!”

Helpful Report

Posted 5 years ago

Hi Lisa, Thank you for your review. I'm terribly sorry to hear you are disappointed with your order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Recieved less than a third of our order. Tried contacting the email suggested with a list of the missing items. Completely understanding the troubled times we waited for a reply. However after 10 days we finally recieved a response asking to list the items missing. Customer service obviously just copied and pasted the response without actually attempting to read it. Still no response when we relisted the items. Read on reviews the response by Becka to state 'FAO Becka' this is also pointless and a way for them to look like they are dealing with customers. It's disappointing as we waited and were being patient but they couldn't even be bothered to deal with our email when it came to it.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your review. I'm really sorry you feel this way. As there are no details linked to your account I can't search our systems for your email. Please may you forward the email to support@musclefood.com with the tagline 'FAO Becka' and I can be in touch as soon as possible. Thanks, Becka

Posted 5 years ago

MuscleFood is rated 4.3 based on 4,134 reviews