Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

“Ordered over £90 worth, what turned up was about a quarter of it. Missing the three free hampers I should of received. The meat was just chucked in the box resulting in the meatball packing being open on arrival. To cap it all most of the ice packs were placed at the bottom of the box so the meat wasn’t chilled on top. Don’t be fooled by the pictures. I have emailed customer support requesting the remainder of my order to be sent or a refund, still waiting for a reply. This was my first time ordering with Musclefood, not impressed so far.”

Helpful Report

Posted 5 years ago

Hi Jan, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Food delivered with box leaking chicken juice everywhere, contacted customer support. Was asked to send photos of the damaged items, offered £15 voucher. Asked if the rest of the order was still fit for human consumption, have ignored my emails, I have now thrown all the food away. I will post photos on social media sites that are available to me. Disgusting attitude.”

Helpful Report

Posted 5 years ago

Hi Alex, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Meat wasn't very fresh , the chicken breasts were smelly.”

Helpful Report

Posted 5 years ago

Hi Chris, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Very disappointing to say the least we waited 3 weeks for the meat delivery to arrive only to find on opening what can only described as a pitiful show of meat costing £76 inc delivery, the chicken was sort of ok but totally squashed into one lump, the rest wouldn't keep a mouse alive everything was tiny and very small portions albeit they do put weights in listing, there is a clever use of pictures on the website in that they put packed meat at the back and open meat in front giving the impression of more. As the saying goes "if it looks to good to be true it probably is" Will definitely be using my local butcher or supermarket in future not Muscle food it seems to be a very common complaint. AVOID.......”

Helpful Report

Posted 5 years ago

Hi Barry, Thank you for your review. I'm terribly sorry to hear you were disappointed with your order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“The photos on internet are misleading , look like loads , there isn't. Missing the skewers and japanese mayonaisse , very, very disappointed , won't bother again. Better value available in most supermarkets.”

Helpful Report

Posted 5 years ago

Hi John, Thank you for your review. I'm terribly sorry to hear you were missing items and disappointed with your order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Honestly disappointed with them as they are using this crisis to make quick money. I just put something in my basket few weeks ago and forgot about it, this week I received an email sayong it is a confirmed order I can't change. I don't like the fact they force you to keep your card details once you order from them, allowing them to take money without confirmation. They say they can't really answer customers due to the crisis but are fine for sending promotions and making special orders everyday I contacted their customer service who are slow, unhelpful and unapologetic saying it is my fault. If every website you put something in a basket and leave it there would consider this an order, people would be completely broke!! Plus they claim they have a minimum value of 25£ per order but instead of blocking said order, they just charge you a "premium". So now they charged me 18 pounds for something I didn't order, 5,99 for the delivery and 8 pounds for not meeting the minimum amount. The whole thing looks like a scam.”

Helpful Report

Posted 5 years ago

Hi Priscilla, Thank you for your review. I'm terribly sorry to hear the experience you have had with us. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Did not receive my order and have had no reply to emails £84 wasted”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear you have not received your order. I have checked this for you and I can see that this has been damaged in transit. The order was then disposed of. My colleague Luca has replied to ask if you would be happy for us to send out a fresh order. He is awaiting your response and as soon as you confirm, we can get this sorted. Please also ask to speak to me directly if you prefer and he will pass this over to me. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Contaminated, my food turned up all packaging split during the covid 19 pandemic a large meat order that had to go directly in the bin, the whole box was covered in chicken juice, when trying to get in contacted received a automatic message with no help or contact details which i asked for, i still have had no refund even after ringing several times, this is now the 3rd order over a long period of time that has been the same. Dont waste your money unless you want covid or food poisoning”

Helpful Report

Posted 5 years ago

Hi Tye, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the damaged items. The system shows you have an ongoing conversation with one of my colleagues John. This has been assigned to me so please may I ask for you to reply so I can pick this up for you. I have some alternative options to offer. Your continued support and loyalty mean so much to us and I would hate your to remain unhappy. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Contaminated, my food turned up all packaging split during the covid 19 pandemic a large meat order that had to go directly in the bin, the whole box was covered in chicken juice, when trying to get in contacted received a automatic message with no help or contact details which i asked for, i still have had no refund even after ringing several times, this is now the 3rd order over a long period of time that has been the same. Dont waste your money unless you want covid or food poisoning”

Helpful Report

Posted 5 years ago

Hi Tye, Thank you for taking the time out to leave a review, I am so sorry to hear about the issues you have encountered with the damaged items. The system shows you have an ongoing conversation with one of my colleagues John. This has been assigned to me so please may I ask for you to reply so I can pick this up for you. I have some alternative options to offer. Your continued support and loyalty mean so much to us and I would hate your to remain unhappy. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“The food advertised is not what you recieve. AVOID”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time out to leave a review. I am so sorry to hear you were disappointed with the order. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' as I would like to look into and resolve this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Order a double hamper just before lock down 23rd March..received delivery today. To say I’m disappointed is a complete understatement, portions that wouldn’t satisfy a mouse and ridiculous prices. I feel that muscle food have taken complete advantage of the Covid-19 situation and the images that are being shown are a complete misrepresentation of the meat that is actually sent. I feel completely taken advantage, I’ve paid £60 and not even half filled a drawer of my freezer. I could have filled 3 drawers with £60 from my local butcher..completely disgusted.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking a time out to leave a review. I am so sorry to hear you have been left disappointed with your order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can ensure this is resolved for you. Kind regards, Candice Customer Happiness Manager

Posted 5 years ago

“Bought the best hamper costing £65. Omg, I didn't know whether to laugh or cry when I saw the meat. Tiny portions, meat missing. The sausages were so tiny, it's a complete joke. I've messaged customer service, waiting for response. Please don't waste your money.”

Helpful Report

Posted 5 years ago

Hi Adam, Thank you for getting in touch. I am so sorry to hear about this. On the website we do advertise all quantities and weights however, I am sorry if you have been left disappointed. I can see one of my colleagues have replied to you. I have assigned this to myself so I can respond to you directly once you reply. I will endeavour to get this resolved for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I complained unfortunately about my order on the 16 th April. I have still not had a refund issued . It was recieved with most of the ice packs at the bottom of a large bag of meat so two thirds of the meat was thrown immediately as would have been unsafe to eat . I have had extremely poor communication from this company so please don't waste your money on ordering from here”

Helpful Report

Posted 5 years ago

Hi Susie, Thank you for taking the time out to leave a review. I am really sorry to hear about this. The system shows Connor has fully resolved this for you and the refunds have been issued. Rest assured, we are working internally to eliminate this from happening again. If you would like to discuss this with me further, please feel free to contact me directly on support@musclefood.com marked 'FAO Candice'. I am always more than happy to help. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Ordered a double up hamper 27 march. Received today, the amount i got was awful. Definitely not was in the picture and this wouldnt feed us for more than a week. Very very disappointed. I would like someone to contact me about this as this is shocking. I paid £50 and only got around £20 worth of meat. Definitely could have got cheaper somewhere.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice'. I am keen to look into and resolve this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I have to agree the hampers look smaller in reality than they make it look. But more importantly; I received my order before Easter. Several items were missing, 2 low value items were acknowledged in the pack and refunded but a large pork joint was missing. I have emailed, twice now, and no courtesy of anyone contacting me or of my money being refunded, you were every happy and quick to take the money off me 2 weeks before my delivery! We also ordered some vegetables, most of which we have had to throw away in less than 7 days including potatoes and onions that fingers disappeared into the mush when you try to pick them up- clearly not fresh! Very frustrating not having any sort of customer helpline. This isn’t any way to run a business!”

Helpful Report

Posted 5 years ago

Hi Keith and Tracey, Thank you very much for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the missing items. The system shows this has been refunded for you by one of my colleagues. He has also passed the feedback over to the relevant department so we can eliminate this from happening again. If you would like to discuss this further, please feel free to contact me directly on support@musclefood.com marked 'FAO Candice'. I am always more than happy to help. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Nothing like the pictures. delivered a day late. small portions not worth the money spent”

Helpful Report

Posted 5 years ago

Hi James, Thank you for your review. I am so sorry to hear you have been left unhappy with your order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would of course like to have your feedback passed on and offer a resolution. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Ordered beginning of Yr and have had 2 payments taken for £4 per month for something I didn't sign up for or even received what u get is nothing like the pics, been told to go on the mfnow logo on there site but there is no logo or anything in the account section so stay clear”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am really sorry to hear about this. Please can I ask you to email me directly on support@musclefood.com marked 'FAO Candice' so I can cancel and refund this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Box turned up split and open food packaging split burger packaging cut opened not comfortable with eating as unsure how long it's been open. Will not order again very disappointing to say the least”

Helpful Report

Posted 5 years ago

Hi Troy, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues with the delivery. The system shows you sent an email and my colleague Javell did reply. He has requested if you would be able to send over some pictures. The only reason we ask is so we can use them when a complaint is raised to the courier. Please may I ask you to respond, we will of course be more than happy to reship this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Received my 1st order today and not impressed for the money spent. I used yourselves as, under the current climate, I thought I would have a hamper from yourselves and stear clear of supermarkets. It bares no resemblance to the picture and the portions are tiny! Certainly not worth the £74.00 paid. Due to this fact, I will not be ordering from you again. Here endeth the lesson!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about this. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can look into this and provide a resolution. Your continued support and loyalty means so much to us and I would hate for you to remain unhappy. Thank you, Candice Customer Support Manager

Posted 5 years ago

“I ordered the super lean pack which I received on the 15/04/20.On opening the box which is meant to be kept chilled,I was very disappointed.There was no where near as much meat as advertised.Tiny packets of mince and bacon and certainly not enough to fill my freezer.The meat was not cold and it was poorly packed.Slits in the main bag (4)which looked like a knife had been used.One bag with Chicken in was open and all the fillets were in the bottom of the bag along with chicken juice,which had now contaminated the rest of the meat.I put all the meat back in the box which is outside the back of my house,they can come and pick it up as I don’t want it. I emailed Straight away to complain and have been waiting for 2 days for a reply,and nothing.I am currently not earning any money and my husband is a veteran and doesn’t work through ill health.I have 2 children and was hoping this was going to save me money and fill my freezer to feed my family.I am SO MAD as it’s 2 days now and I still haven’t heard anything and I’m £60 out of pocket which is a lot to me right now in this current situation.I really don’t need this right now especially when my husband suffers with mental health.I WANT A REFUND!!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues with your order. The system shows my colleague Javell has passed this over to the relevant department so we can eliminate this from happening again. He has also issued a full refund for you. If you would like to discuss this further, please feel free to contact me directly on support@musclefood.com marked 'FAO Candice'. I am always more than happy to help. Kind regards, Candice Customer Support Manager

Posted 5 years ago

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