Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

“Sending food I’ve not order and charging for it... no customer service number to discuss this and no reply to emails”

Helpful Report

Posted 5 years ago

Hi Nicola, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues with this order. The system shows you have been speaking to my colleague Jamie who has offered to refund this for you partially along with some other options. Your account does show that this was placed however, please email me directly on support@musclefood.com and I will ensure this is thoroughly investigated. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I have sent a query to you with photos I am asking for a full refund It was all bundled together in a plastic bag a huge amount of produce in one bag and all the ice packs were at the bottom . When it was unpacked immediately the meat was warm at the top of the bag . We were disappointed tremendously . The meat would be unsafe to use. It seems like a good service but no care was taken with our packaging so it made product not able to be used safely We received a refund of two thirds of the amount an apology”

Helpful Report

Posted 5 years ago

Hi Susie, Thank you so much for taking the time out to leave a review. I am so sorry to hear about the issues with the packing of your items. I have checked the system and I can see my colleague Connor has passed this over to the packing team so we can eliminate this from happening again. He has also issued a refund in full. If you would like to discuss this with me further, please feel free to contact me directly on support@musclefood.com marked 'FAO Candice'. I am always more than happy to help. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“What a joke!!! Ordered for the first time from Muscle food on Saturday 11/4/20. Spent £60, which is a lot as im currently not working. Got a delivery date for 15/4/20, not overly surprised by that due to current situation. Waited all day for the delivery to arrive or to be contacted by the 'courier'. Not a sausage was forthcoming. At approximately midnight i did eventually get an email from Yodel stating my order had been returned to the supplier. No explination as to why. I have tried to contacted Muscle foods via their email with NO RESPONSE except the usual pre format email. This is not an acceptable why to run a business. We all understand the current situation with Covid-19 which makes it even more important for companies like this to deliver what and when they promise. Due to all this none delivery, etc I find myself without meat and will need to leave my home to get some. Putting myself and my wife who suffers from Crohns disease, at risk. I WANT A FULL REFUND NOW...”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for your review. We really pride ourselves on delivering outstanding levels of service and I can assure you that your feedback will be taken on board when discussing our courier service. I can advise we are working closely with Yodel to ensure that all issues are resolved and investigated thoroughly. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“Arrived today, two incorrect items sent, I paid £60 for a double hamper. Double it was a joke, I ordered through a link on the Defence Discount Service web site. What I received was nothing like the hamper in their brochure. I have taken a photo of what arrived with a photo of the hampers advertised. There’s quite a difference, I know they will trot out the usual answer that all weights are shown in the brochure. But we all know that shopping is usually done initially with the eyes. Both photos have been sent to DDS and trading standards. Let’s see what happens.”

Helpful Report

Posted 5 years ago

Hi Jim, Thank you for your review. I'm terribly sorry to hear you are disappointed with your order. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“Ordered an express del parcel to be delivered on the 11/04/20, yodel advised that due to the contents/condition they were unable to deliver. I used the contact us to contact muscle food, received an acknowledgment of the email. I am still waiting for a resolve, no refund and no replacement package and no further contact from muscle food”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the experience you have had with us. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“Ordered a week ago to get a hamper which had over half the food missing and left out in the sun. Complained immediately and still no reply or number to call back. Food was left in the sun even though we were in. The steak tasted horrible. Very disappointed”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the experience you have had with us. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“Musclefood is a complete con! Took £4 a month for 15 months from my elderly grandma and now refuse to refund - even though it’s obvious they are sneaky and get people to sign up to this without knowing! Absolutely disgusting company-from the small portions and not great quality meat, taking money without people knowing or profiteering off corona virus... do not be lured in by the deals!! Read the reviews here and it’s clear you should avoid.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the confusion with the MF Now service. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“was expecting to fill my freezer with what is shown on the picture, even the break down In writing of what you get seems like a lot but honestly it’s rubbish, smallest packs of meat I’ve seen in my life.. would not recommend.”

Helpful Report

Posted 5 years ago

Hi Shan, Thank you for your review. I'm terribly sorry to hear the confusion with the quantity of your hamper. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“recieved my orxder today cost over £50 and couldnt believe the paltry amount in there will never use again very deceiving photo of this hamper supposed to have 3 free items which were not there”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear you are disappointed with your order. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice’ and I can be in touch to ensure all issues are fully resolved. Thanks, Candice.

Posted 5 years ago

“Fraud took payment no delivery no answer on telephone no response on social media have contacted bank for a full refund after waiting 3 weeks for delivery due to self isolating and now no food has arrived. DO NO USE THIS COMPANY IT WAS RECOMMENDED TO ME I WISH IT WASNT”

Helpful Report

Posted 5 years ago

Hi Adam, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues. As per our conversation earlier, both of your orders are out for delivery today and the driver will be with you between 15:12 and 17:12. We do not currently have an inbound telephone however, this is something we are working on. If you would like to discuss this further, please email me on support@musclefood.com marked 'FAO Candice'. I am always more than happy to help. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Rip off don’t buy from this company!!!! Absolute rip off! Missing items from my hamper! The meats so small and sliced so thin you’d be better buying Bernard Matthews sliced meat!!! For much cheaper too! Off to contact trading standards”

Helpful Report

Posted 5 years ago

“Got my hamper today! It’s an absolute rip off!!! Make it look good in print but when it comes things are missing the meat is so think it’s like Bernard Matthews! Cud buy what’s in the hampers in Morrisons for about£30 total rip off paying for things that didn’t even turn up! I want a refund or trading standards will be involved Mark my words”

Helpful Report

Posted 5 years ago

Hi Dave, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered. We do advertise, the wight and quantity of all items on the web pages and this is also confirmed via email. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' and I will look into this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Tiny pieces of meal it would have been £15 max at the butchers absolute rip off. Don't bother the whole hamper filled about half a shelf in my freezer not even that I've never seen a piece of steak the size of a postage stamp... Now I have”

Helpful Report

Posted 5 years ago

Hi Sara, Thank you for taking the time out to leave a review. I am so sorry to hear about this. We do provide all quantities and items online and this is confirmed in the confirmation email. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate and resolve this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Con artists. Ordered a hamper that was supposed to be buy one get one for a pound. Only sent one. £40 for barely anything. Complete order was £46.52 worth of food, plus £5.99 for delivery, yet I’ve been charged £64.13 in total. They can’t do simple addition sums, clearly. The meat isn’t even good quality and they were trying to take the money from my bank a day before agreed. Absolute sham of a company, and just when you thought it couldn’t get worse, the only number they have to contact them is premium rate and they don’t answer it.”

Helpful Report

Posted 5 years ago

Hi Charlotte, Thank you for getting in touch. I am so sorry to hear about this. We do not currently have an inbound telephone line however, this is something we are working on. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' so I can see whats happened here and ensure any issues are resolved. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I would not even give 1x star! I am a key worker. My order, placed weeks ago, was due for delivery 2/4/20, did not show up & Yodels website states order returned to Musclefood! No explanation & Musclefood website shows my order has been completed! They cannot cope with current orders & are encouraging orders on their website & on Social Media. Also stating they are helping Key Workers. Had delivery/order issues before Covid19. Greedy company who do not put customer service first. Price hiking following Covid19-they are taking advantage of their customers! No response to emails - I want my refund! Shameful behaviour Musclefood - greed at its finest.”

Helpful Report

Posted 5 years ago

Hi Sue, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the delivery. We are able to cope with the demand we have at the moment however this is making the lead time on some orders longer. Your order was dispatched and then returned to us due to this becoming damaged in transit. Our delivery dates for non key workers are the end of the month however, we have been supporting key workers by allowing them a much sooner delivery/ I can see my colleague Connor has refunded you in full however, please can I ask you to email me directly on support@musclefood.com marked 'FAO Candice and I will ensure you are provided with a gesture of good will. Sorry again. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Muscle food has some of the worst customer service I have seen. Be very wary of this company, they have hidden charges that they sign you up for which is a recurring fee. Read other reviews and you will see the same thing. I emailed them and said it was unfair and miss sold they basically told me to go jump. DO NOT USE MUSCLE FOOD. There are lots of alternatives try them”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered. I can see you emailed and my colleague Jamie has since replied to explain what the service is and how to cancel. He is picking your most recent email up now and will resolve this for you. If you are unhappy with the outcome please asked for this to be passed on to myself. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Very disappointed with musclefood never received my order, called customer service and emailed no one got back to me, I will never order from them again and I will want my refund back as soon as possible!!!!”

Helpful Report

Posted 5 years ago

Hi Kalliopi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the delivery and for the delay in getting back to you. Due to recent events we have been experiencing a higher number of queries. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' so I can get this resolved for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I placed an order costing over £120 to help with feeding us during the covid19 lockdown. It took over 2 weeks to arrive which was to be expected. What I won’t accept is the fact they literally sent a box of quinoa that’s it. Apparently 10 packs of quinoa is worth £130. I never even ordered that. I’ve used muscle food for a while now and it’s progressively gotten worse but this was the final straw. They refuse to reply to emails, Twitter or Facebook messages, there isn’t a phone number to call. I’m now £130 out of pocket and still need to try and go shopping. Absolutely disgusting service. I’d advise anyone to avoid musclefood.”

Helpful Report

Posted 5 years ago

Hi Craig, Thank you for taking the time out to leave a review. I am so sorry to hear about this. Please could you email me directly on support@musclefood.com marked 'FAO Candice' so I can investigate and get this rectified straight away for you. Your continued support and loyalty means so much to us and i would hate for you to remain unhappy. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Ordered a hamper that came with 3 extra hampers free, plus some extras totalling £100. Food arrived today and i must say the portion sizes are ridiculously small. They make it look like a great deal on the pictures but definitely not good value for money. We ordered from here due to shortages at our local supermarkets and due to the size of the portions we will be lucky if it lasts a couple weeks. There were also some stuffed chicken breasts that were supposed to be included with the hamper but we didnt receive those, instead we got bbq marinade chicken breasts which im assuming were substituted but there was no note to confirm that was the case. Very dissatisfied with the order and the money we spent. This order barely filled 2 freezer draws. For the same money spent at Lidl or Tesco we would have had a hard time fitting it all in. Will not be using again!!”

Helpful Report

Posted 5 years ago

Hi Dean, Thank you for taking the time out to leave a review. I am so sorry to hear you were disappointing with the order. All of the quantities and items are listed on the page with a break down. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would really like to look into this further and provide a resolution. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Please avoid this profiteering company. Price increased by 50+% overnight... Trying to make a quick buck off the back of a global pandemic is absolutely disgusting. They'll blame supplier prices - yet Tesco, the biggest UK supermarket with enormous overheads manages to pump out fresh meat at almost 25% cheaper per kg right now (vs Musclefood as a pureplay/online business with relatively little overheads). They'll tell you how they need to increase prices and how they have lowered them in the past... Please don't fall for this spin. The social media team who regurgitate it are either naive to the leadership's true motives or expect you'll be naive to the situation. This is a time of need, where our country needs to come together. Remember that when you missed your mum's birthday this year, and when you had to stay away from the people you love even when they were ill or seriously at risk, retailers like Musclefood though making a quick buck was more important. Spend your money elsewhere (particularly where it's 25% cheaper in TESCO - a retailer who's typically more expensive than Asda, the German Discounters and even Morrisons). Poor.”

Helpful Report

Posted 5 years ago

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