MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's all amazing, great service but I feel u keep changing recipes and have lowerd the protein content I'm some meals which is annoying. Apart from that all good .”

Helpful Report

Posted 4 years ago

“This company delivers chilled/frozen foods and yet they have no way of contacting them immediately as they rely on snail mail and social media!! I had a rather simple query... my order is due today but I haven't received a text message to say when it will be delivered which MuscleFood state will happen and to be fair has happened before so as I can't speak to anyone at MuscleFood I have no idea if it's arriving today or not as I have better things to do with my time than wait in to see if it will arrive. Let's see how long it takes someone to respond to a poor review!! Update now heard back saying that they couldn't take the PayPal payment and order is cancelled bearing in mind it was supposed to be delivered today when were they going to tell me this and also blamed my PayPal account for not having funds or right cards set up!! Strange however I've been using it all week and the payments have been fine. I wish sometimes companies would just say look we messed up and then try and put it right. They even had cheek to say I'd better check if any funds have gone out of my PayPal account? But why would they if musclefood couldn't process the payment. Bunch of cowboys!!”

Helpful Report

Posted 4 years ago

Hi Tim, Thanks for getting in touch with your honest review. I'm very sorry for any confusion here, it looks like your order was never processed correctly as we were unable to take payment from the paypal account attached to the order. No payment would of been taken, sorry we didn't contact you regarding this however this isn't something which is brought to our attention without us having a look into the order. Payment would of failed due to one of the below reasons: - Not enough funds linked to the account - Incorrect bank, payment card or billing address details (must use billing address of the card) linked to your Paypal account - The card linked to your Paypal account has expired or is not from the UK If you need any further assistance be sure to get back to us on support@musclefood.com. Kind Regards, Charlie

Posted 4 years ago

“Do not bother, save your money! The customer service I received on my first order was shocking! Chose a specific delivery date and then they decide to change it to a different date without my consent! When explaining that Thursday was not suitable there response was “sorry we can’t do anything about this now, just download the DPD app and select a suitable safe place for the package to be left” Don’t know how many times I told them that there was no suitable safe place and they would need to cancel the order and refund me to which I just got the same response “we can’t do anything now” the same response was received by a manager after I asked for it to be escalated! Shocking! Don’t offer a delivery date choice if you can’t fulfil it! They had the cheek to offer me a 10% voucher off my next order. If they think I’m going to be ordering off them again after this then they can’t think again!”

Helpful Report

Posted 4 years ago

Hey Anonymous, Thanks for getting in touch with your honest review. I'm very sorry to hear you've had issues with your delivery, sometimes delivery dates do need to be changed if you are living in a two day postcode area due to our couriers only delivering to these areas on certain days. If these changes are made you are made aware straight away. After your order has reached the picking and packing stage and is being prepared to be dispatched or has already been dispatched we're unable to amend the delivery date and if you were to get in touch with us after this we wouldn't be able to change the delivery date or amend the order. I'm very sorry for any confusion here we don't offer 10% discount codes so it may of been a £10 code you were offered. If you need any further assistance be sure to get back to us on support@musclefood.com. Kind Regards, Charlie

Posted 4 years ago

“I’ve been a regular customer of Muscle Food for a long time now. Their meat is the best I’ve ever tasted. So fresh and tasty and top quality. Every order I’ve made has been delivered on time. The couple of times I’ve spoken to customer services with queries and once when I needed to cancel in emergency they have been awesome and so helpful. Brilliant company with amazing produce”

Helpful Report

Posted 4 years ago

“Solid service and delivery. Have bought from Muscle Food twice (once for a colleague and once for myself), both times the hampers have been delivered as stated. The chilled delivery box holds good quality meat that goes for a decent number of meals. And the extras that were in the box, alone, are worth the price. As a personal trainer I can't say much more for the standard of food and service.”

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Posted 4 years ago

“Love muscle food ?? good quality meat, reasonable price. Convenient, due to working hours don't always have time to shop, so it helps being able to choose delivery dates. Would definitely recommend.”

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Posted 4 years ago

“Great customer service, easy to order”

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Posted 4 years ago

“A+ speedy delivery. Great fish and meat items in my own choice of hamper. I won?t buy chicken from the supermarkets now as yours is always outstanding!!!”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Food very good and arrived within the allocated times.”

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Posted 4 years ago

“I ordered the pre-prepared lunches from Muscle Food and have to say I've been so impressed by the quality of the product. The variety of lunch choices is great and at ?2.99 a portion it is really hard to find an issue. Some of the dishes taste better than others, but that is fine - just find the ones you like and stick with them. Best of all the portion size is decent and after eating it I felt like I had just had a healthy, balanced lunch. There is plenty of chicken in each dish so you get a good amount of protein whilst sugars are kept low. If you're struggling for lunch time ideas then give it a go.”

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Posted 4 years ago

“Always arrive on time and always excellent value for money taste and quantity”

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Posted 4 years ago

“The quality of the meat supplied was excellent. However one item ordered was out of stock and I was supplied with burgers instead of hache steaks. The matter was quickly addressed by customer service. This is the first time the order has not been correct, hence 4 instead of 5 stars. Thank you.”

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Posted 4 years ago

“Tasty filling meals - what more is there to say? ??”

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Posted 4 years ago

“Prompt and quick delivery”

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Posted 4 years ago

“Always such high standard. Great quality, well packaged and great delivery. The meat is always well priced, of great quality and doesn't have water injected. Always use and recommend.”

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Posted 4 years ago

“Great quality, tasty food. Always delivered on specified day. Good communication with customer. Packaging keeps food fresh. Given the opportunity to change order before delivery. Ready meals are delicious. Cater for most people?s needs.”

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Posted 4 years ago

“The chicken fillets are of a good size. Fresh and tender when cooked. The beef is tasty even the extra lean ones which can be bland because of the lack of fat. Great value for money. Will definitely be ordering again.”

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Posted 4 years ago

“Great service. Amazing product- will be using for the foreseeable”

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Posted 4 years ago

“As always musclefood you delivered quality foods on-time in excellent condition at very competitive prices thankyou.”

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Posted 4 years ago

MuscleFood is rated 4.3 based on 4,134 reviews