myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 865 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

Write Your review

Tell us how myCigara made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Super fast efficient service. Free next day delivery, with advance up to the hour delivery advice. Couldn't ask for more”

Helpful Report

Posted 4 years ago

“Outstanding service all round !!”

Helpful Report

Posted 4 years ago

Hi Jane, we are glad to hear that you are happy with our service. Please do get in touch if you need any assistance and we will be more than happy to help!

Posted 4 years ago

“I had an issue with my order and I had to contact customer services. I was amazed at how quickly the problem was resolved. I will definitely order again, very happy with my experience, recomemded.”

Helpful Report

Posted 4 years ago

Dear David, thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do let us know if you need any further assistance and we will be more than happy to help.

Posted 4 years ago

“Best company fast delivery highly recommended”

Helpful Report

Posted 4 years ago

Dear Anthony, thank you for taking the time to leave us a review. Great to hear that you are pleased with the service you have received. Please do get in touch if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“Excellent service, I received my order the following day. Thank you”

Helpful Report

Posted 4 years ago

Dear Eileen Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.

Posted 4 years ago

“Excellent customer service. Item ordered received next day. Would have no hesitation in recommending Mycigara. Great that I was able to upload a photo regards product enquiry and received a link back to order the product. Will definitely use Mycigara again.”

Helpful Report

Posted 4 years ago

Dear David, thank you for taking the time to leave us some feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience. Please do get in touch if you require any further assistance and we will be more than happy to help.

Posted 4 years ago

“cant fault the delivery and quality of product but the coils i ordered for an endura t20 stated they were inter changeable but they are not, they are longer than the others i had purchased in the past so couldnt use them”

Helpful Report

Posted 4 years ago

Hi Craig Thank you for taking the time to leave us a review. I'm sorry to hear you received the incorrect coils. We have contacted you to get this issue resolved for you.

Posted 4 years ago

“Fast delivery! Very pleased”

Helpful Report

Posted 4 years ago

Hi Rachel Thank you for taking the time to leave us a review. Glad to hear you're happy with our service. Please do let us know if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“Where is my item how I want to collect my item”

Helpful Report

Posted 4 years ago

“Great service online like the shop, fast delivery & great price. Got a sample tester too which was a bonus 😃”

Helpful Report

Posted 4 years ago

Hi Theresa Thank you for taking the time to leave us a review. Please do get in touch if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“Great flavour and product - I pay a small monthly amount to get reduced cost products - however during lockdown ordering juice on line this is not factored in to the cost - basically I have to go to the shop to get the discount - this should be addressed - thanks”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we appreciate your insight and have sent you an email regarding discount for members.

Posted 4 years ago

“Had a few issues but the staff they have working are so kind and are always available to help when needed”

Helpful Report

Posted 4 years ago

Hi Chloe, thank you for your feedback. Glad we managed to get your issue resolved. Please do let us know if you need any further assistance and we will be more than happy to help.

Posted 4 years ago

“Delivery great but again not sure about loyalty points”

Helpful Report

Posted 4 years ago

Thank you for your feedback Karen. Our MyCigara members are able to get 10% off on our website. Please do get in touch if you require any further information.

Posted 4 years ago

“Fantastic service with quick delivery. Simple and easy to use web site”

Helpful Report

Posted 4 years ago

Dear Scott, thank you for taking the time to leave us a review. Glad to see you have found our service easy to use. Please do let us know if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“Ordered some oil’s and they came in less time than said plus an extra one to try well worth buying your vapes and oils from 100%”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We look forward to hearing from you again.

Posted 4 years ago

“MyCigara have the best team and customer service. Since the first time I shopped with them, I haven’t gone anywhere else!”

Helpful Report

Posted 4 years ago

Hi Joana Thank you for leaving us some feedback on how you found our service. We appreciate your insight and look forward to hearing from you again. Please do get in touch if you need any help and we will be more than happy to assist you.

Posted 4 years ago

“Delivery was as expected. Missed the personal service I get in shop”

Helpful Report

Posted 4 years ago

Hi Jacqui, thank you for taking the time to leave us a review. Hopefully it won't be too long before our stores are open. In the meantime, please do let us know if you need any assistance and we will be happy to help.

Posted 4 years ago

“Excellent service providing excellent product quality.”

Helpful Report

Posted 4 years ago

Dear Stephen Thank you for taking the time to leave us a review. We appreciate your feedback on our service. Please do get in touch if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“The service i received from mycigara was excellent. i have used their web sight twice and they have always responded quickly. Order was delivered in tact and in good condition. good service!!”

Helpful Report

Posted 4 years ago

Thank you taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.

Posted 4 years ago

“Super fast service and great prices and great communication with the company really helpful would 100% recommend them to anyone. Great flavours and such a great choice of vapes to choose from thank you”

Helpful Report

Posted 4 years ago

Dear Emma Thank you for taking the time to leave us a review. We look forward to hearing from you again.

Posted 4 years ago

myCigara is rated 4.6 based on 865 reviews