myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 865 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery and everything arrived that I ordered”

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Posted 4 years ago

Dear Jennifer Thank you for taking the time to leave us a review. We look forward to hearing from you again.

Posted 4 years ago

“Prompt service. No complaints”

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Posted 4 years ago

Thank you for your feedback

Posted 4 years ago

“Excellent prompt service.”

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Posted 4 years ago

Thank you for your feedback.

Posted 4 years ago

“From ordering to delivery first class service”

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Posted 4 years ago

Dear Tracy Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.

Posted 4 years ago

“Amazing price and rapid delivery. Faultless transaction.”

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Posted 4 years ago

Thank you for your feedback on our service. We appreciate your insight and look forward to hearing from you again.

Posted 4 years ago

“Send out my nic shots free of charge after this, thank you for resolving the issue- I was going to buy a nic shot, but the juice I was getting said it came with one, so I didn’t get one, got the package and guess what. I didn’t get one. So yeah thanks for that.”

Helpful Report

Posted 4 years ago

Dear Thomas Thank you for your feedback. I'm sorry to hear you had issues with your order. We are currently offering a nicotine shot with some liquids. However, you do require to add these to your basket before checkout. I have arranged for some nicotine shots to be dispatched to you as well as some complimentary liquids. Please do let us know if you require any further assistance and we will be more than happy to help you.

Posted 4 years ago

“Super fast delivery and great products 😍”

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Posted 4 years ago

Dear Geri Thank you for your feedback on how you found our service. We appreciate your insight and look forward to hearing from you again. Please do get in touch if you need any assistance.

Posted 4 years ago

“Very prompt delivery and well communicated returns process.”

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Posted 4 years ago

Hi Christopher Thank you for your feedback on our service. We look forward to hearing from you again.

Posted 4 years ago

“It came in good time looking forward to the shop opening up again”

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Posted 4 years ago

Hi Sue Thank you for your feedback. Hopefully not too long before stores are open.

Posted 4 years ago

“Fab store and online”

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Posted 4 years ago

Hi Kim Thanks for for your feedback. We look forward to hearing from you again.

Posted 4 years ago

“Fast and reliable delivery, whether to rural Scotland or inner London”

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Posted 4 years ago

Dear David Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.

Posted 4 years ago

“Amazing quality vapes the vape juices are tasty and the delivery was super quick 😁”

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Posted 4 years ago

Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again. Please do get in touch if you need any assistance and we will be more than happy to assist you.

Posted 4 years ago

“Spot on as usual.”

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Posted 4 years ago

Dear Samuel Thank you for your feedback. We look forward to hearing from you again.

Posted 4 years ago

“Great customer service and quick delivery!”

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Posted 4 years ago

Thank you for your review, your feedback is highly appreciated! Many Thanks, MYCIGARA

Posted 4 years ago

“my order was delivered on time excellent service”

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Posted 4 years ago

Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again,

Posted 4 years ago

“I am happy with my cigara vape, great flavours”

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Posted 4 years ago

Dear William Thank you for your feedback. We look forward to hearing from you again.

Posted 4 years ago

“fast delivery items really well packaged - thank you again”

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Posted 4 years ago

Thank you for taking the time to leave us some feedback. We look forward to hearing from you again.

Posted 4 years ago

“The cigara liquids were awful, no distinction between the flavours. They all just had a chemical taste, even on new coils. Wouldn't recommend the cheapish own brand liquids”

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Posted 4 years ago

Dear Chloe Thank you for taking the time to leave us some feedback. I'm sorry to hear you were not happy with your recent purchase. Please do get in touch with us at info@mycigara.com so that we can resolve this for you. We look forward to hearing from you.

Posted 4 years ago

“Always on time and go above and beyond if ever had any issues cigara is the go to for anything vape related”

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Posted 4 years ago

Dear Faisal Thank you for taking the time to leave us a review. We appreciate your feedback on our customer service and look forward to hearing from you again. Please do get in touch if you need any assistance.

Posted 4 years ago

“Been a long time customer of Cigara mainly due to the staff at my local Dumfries branch. Shop closure due to lockdown means I have to rely on the website which I have used several times and am also very happy with. Good prices, often good deals, and speedy delivery.”

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Posted 4 years ago

Dear Paul Thank you for taking the time to leave us some feedback. I'm glad to see you have found the website reliable to use during the lockdown period. Hopefully not too long before the stores can open. We look forward to hearing from you again!

Posted 4 years ago

myCigara is rated 4.6 based on 865 reviews