“As far as I can tell, our puppy had a good trip, and arrived to us healthy and happy. A little afraid at first, but okay.
He got to us very late in the day. We were hoping to have more time his first day home.”
Posted 2 weeks ago
Thanks for the review! As the final mile transporter we do not control flight arrival times. We do call the night before and give an estimated delivery window based on expected flight times, our cleaning process and travel distance. We called with a delivery window of 130-430 and we show delivery at 245 and that included a 1 hour late airplane.
Congrats on your new addition!
“great job, I wish he was able to be delivered on the exact delivery date requested, but overall a good experience.”
Posted 3 weeks ago
Thanks for the review. MyPetCab does not control the delivery dates of the puppies. We take over at the airport and delivery the puppies sent our way by the company you worked with to add your new family member . We will pass along your concern. Congrats on your new addtion!
“The driver was great he called and gave an ETA. The puppy arrived in good spirits with no damage, the only problem was the loose water in the cage it should have been in some kind of a bottle (like a drip feeder for hamsters). because the water was all over the creat everything was wet. Other than that everything was good.”
Posted 1 month ago
Thanks for your review and we are sorry the crate was wet. Unfortunately, you can not use drip feeders with dogs as they can't drink from those. Dogs lap up water and need it in a bowl for them to get any. Due to the nature of driving and sometimes dogs playing in their bowls, wet crates can always happen. We try to clean up any if we notice it, but this can happen as we are driving to your house and we know owners are ready to see their dogs and not wait for us to clean up water. Once again, I'm sorry we missed the mark on our high level of service, but I hope you understand that this is just something that can happen when you transport dogs.
“The communication we received was excellent and our driver gave us ample notice of his arrival. I took one star off because our puppy arrived with poop on him in various places. I do acknowledge that this may be normal, unavoidable and/or My Pet Cab perhaps shouldn't be held responsible. All other aspects of the service were great.”
“Delivery as promised. Puppy had pooped in his crate and was dirty and smelly. I still
love him. Thanks for doing your job.”
Posted 2 months ago
Thanks for the review! We do clean out the kennels and wipe the Pups down after they land and do our best to clean them up after a day of travel. Our driver did mention that your pup had just gone the bathroom again during the ride from the airport and that he cleaned your puppy up on the road and mentioned to you that a bath would be a good idea. Congrats on your new family member !