“Not sure who was responsible for the small amount of travel food but # 1 package was broken and taped up and Royal Caine was supposed to accompany the puppy. Eukanuba was substituted”
Posted 5 days ago
Thanks for the review! As the final mile piece of your Puppy's journey My Pet Cab does not control the breeder provided food attached to the travel kennel. Thanks for the info we will provide feedback to the company where you purchased your puppy. Congrats on your newest addition!
“I would rate my puppy's ride from the airport as 5 stars as the driver was very congenial and
whoever before the airport ride as about 3 stars as the puppy was in transit a week and lost a half a pound.”
Posted 1 month ago
Thanks for the feedback. We have reached out via email with contact information. As the final mile provider for your puppy's travel we only control what occurs once your puppy lands. Thanks for the note on the 5 star service we provided! We will provide feedback to the company where you purchased your puppy from regarding transit time before their flight. Enjoy your new Pup!!
“The driver was very nice and called me a few times with details of her arrival.
I must say though that she was very traumatized by the experience of being in a crate and I will not go this route ever again to get a puppy. I cannot use a crate to train her from the trauma she went through.”
Posted 2 months ago
We are sorry you puppy didnt like the travel method. We (My Pet Cab ) provide the last mile piece of your puppy's journey . We take over at the local airport and your puppy is generally in our care for a few hours. Our handlers give some human touch and support at the airport and keep close eyes on the puppies on their ride to their "furever " home. We will pass along your concern to the company where you purchased your puppy since they set up all the travel arrangements. Hope you are enjoying your newest family member!
Pet cab driver communication was pleasant .
After she left due to my excitement realized my pic and new pup was taken my ID was not requested. It would have been helpful if she knew where pup was last fed .
Other then that she was professional.
Great service !”
“We had a good experience receiving our puppy. The communication was good and our puppy arrived within the time slot they gave to us.
Our driver Leslie was super nice and really gave me all the information I needed to feel comfortable with our puppy traveling so far.”