“I only received half my order and all I got in return was an apology and discount off my next order (which I wasn’t going to place as I had just placed a very large order). I still had to wait the additional lead time for the new order to be placed and go through all the inconvenience of reordering....not happy at all.”
“Still waiting for my pictures, not very easy communication, and my confirmation emails don't have any details at all. Have tried to email. Hopefully they will turn up!”
“Picture to canvas not to the quality standard stated. Picture quality good however, the canvas was poorly stretched and highly showed the internal edge lines of the wooden frame. Took it to a local company called Belfast Picture Frames in Queen Street Belfast and got it sorted and mounted into a beautiful frame. Won’t use My-Picture again. Will definitely use the picture and frame shop in Belfast again. Thank you Shiela.
Gerry McKeith Newtownabbey”
“First two orders of framed photos in July very happy with but then, in the period since, they marginally changed the sizes of their frames. It mean't that upon receiving my latest order in December, my photos and frames (which I had intended to hang alongside those originally ordered) were 10% smaller. I was extremely upset and upon pointing this out to them I found their customer service to be woefully inadequate. No offer of a refund, no attempt whatsoever to acquire any of the previous sized frames (only needed 3!), just an offer of a discounted next order.”
“I ordered a cushion with photo as part of a jokey secret santa. I had a quick look upon arrival and was pleased with the result. However, on closer inspection I have noticed that there was a fold in the fabric whilst the image was being printed, so I now have a white streak running through the image. The zip to the cushion was broken and would not open. As it was so flimsy it ended up breaking whilst trying to un-jam it. I've ended up having to cut it off and will now need to sew it up. As I say, it's not a serious gift so not the end of the world. But I wouldn't use the company for another purchase.”
“I have ordered the big canvas picture and very disappointed. Quality of picture is really good but there is a hole in the center of it.. The same hole is in the cardboard which was covering the picture during the delivery. So i wanted a replacement and trying to contact the customer service but it is only wasting time..It is really difficult to call them and even if they answer and saying don't worry we will solve the problem nothing is happen than.. so I'm really disappointed with such customer service and such attitude to clients.”
“Very disappointed with the end product. I ordered a framed photo and when it arrived the frame was broken (unfortunately I can't add the pictures), the delivery via UPS was horrendous, took an extra week to receive and I had to collect it myself in the end. I'm giving it 2 stars rather than 1 because the print quality was great, just a shame about the frame being cheap.”
