My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for my stuff so really can't review goods but was hoping to have received by now”

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Posted 4 years ago

“Sorry but I thought it looks cheap very disappointed.”

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Posted 4 years ago

“Was disappointed with the size Really small ... other than That was a good clear picture”

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Posted 4 years ago

“I only received half my order and all I got in return was an apology and discount off my next order (which I wasn’t going to place as I had just placed a very large order). I still had to wait the additional lead time for the new order to be placed and go through all the inconvenience of reordering....not happy at all.”

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Posted 4 years ago

“Picture was not as big as what I thought it would be and it was very blurred and you could see bits of white bits on the picture very disappointed”

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Posted 5 years ago

“Still waiting for my pictures, not very easy communication, and my confirmation emails don't have any details at all. Have tried to email. Hopefully they will turn up!”

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Posted 5 years ago

“Picture to canvas not to the quality standard stated. Picture quality good however, the canvas was poorly stretched and highly showed the internal edge lines of the wooden frame. Took it to a local company called Belfast Picture Frames in Queen Street Belfast and got it sorted and mounted into a beautiful frame. Won’t use My-Picture again. Will definitely use the picture and frame shop in Belfast again. Thank you Shiela. Gerry McKeith Newtownabbey”

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Posted 5 years ago

“First two orders of framed photos in July very happy with but then, in the period since, they marginally changed the sizes of their frames. It mean't that upon receiving my latest order in December, my photos and frames (which I had intended to hang alongside those originally ordered) were 10% smaller. I was extremely upset and upon pointing this out to them I found their customer service to be woefully inadequate. No offer of a refund, no attempt whatsoever to acquire any of the previous sized frames (only needed 3!), just an offer of a discounted next order.”

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Posted 5 years ago

“Postage took longer than expected.was dissapointed to recieve the canvas with my daughters head cut off at the top”

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Posted 6 years ago

“Postage took longer than expected was dissapointed to realise the canvas came with the top of my little girls head cut off”

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Posted 6 years ago

“The photo on canvas was a joke came with the wife and my head was not on the photo”

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Posted 6 years ago

“I ordered a cushion with photo as part of a jokey secret santa. I had a quick look upon arrival and was pleased with the result. However, on closer inspection I have noticed that there was a fold in the fabric whilst the image was being printed, so I now have a white streak running through the image. The zip to the cushion was broken and would not open. As it was so flimsy it ended up breaking whilst trying to un-jam it. I've ended up having to cut it off and will now need to sew it up. As I say, it's not a serious gift so not the end of the world. But I wouldn't use the company for another purchase.”

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Posted 6 years ago

“I have ordered the big canvas picture and very disappointed. Quality of picture is really good but there is a hole in the center of it.. The same hole is in the cardboard which was covering the picture during the delivery. So i wanted a replacement and trying to contact the customer service but it is only wasting time..It is really difficult to call them and even if they answer and saying don't worry we will solve the problem nothing is happen than.. so I'm really disappointed with such customer service and such attitude to clients.”

Helpful Report

Posted 6 years ago

“Very disappointed with the end product. I ordered a framed photo and when it arrived the frame was broken (unfortunately I can't add the pictures), the delivery via UPS was horrendous, took an extra week to receive and I had to collect it myself in the end. I'm giving it 2 stars rather than 1 because the print quality was great, just a shame about the frame being cheap.”

Helpful Report

Posted 6 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews